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We believe that requiring assistance should not mean sacrificing the beauty of your home. Luxworth offers a selection of high-end living aids designed with exceptional quality, replacing traditional equipment with elegant alternatives. Maintain your independence with products you are proud to display.
Unit C3, Northway Trading Estate, GL20 8JH, Tewkesbury, United Kingdom
3.4
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I purchase a luxury bathroom grab rail as I was having difficulty getting in and out of the bath. My son fitted it for me and commented on how solid and well made the product is. I will be purchasing another rail from this company to place by the WC.
I ordered a thermic tea cup with lid. I paid £5 extra for fast delivery and it came a week later. When I tested it, the lid came off and the liquid spilled all over. When I asked for a return label, they replied, I didn’t need one. I definitely DO NOT Recommend this company
Reply from Luxworth
Hi Paola, we don’t and never have offered fast delivery. All of our delivery uses the same 48 hour business day shipping with a day of processing/packaging. You ordered on a Thursday before a bank holiday weekend and the product was delivered on the following Wednesday which is exactly as expected given the Friday was used for processing and packaging, the Monday was a bank holiday, and then royal mails 48 hour shipping got it to you on the Wednesday.
Regarding the product itself, the lid just rests in the top and is not meant to form a seal or stay secure. If you spilled the liquid inside we apologise for the inconvenience but this is not a design fault of the mug.
Regarding the return label, the reason we said you did not need a return label was because the return was created as a paperless return meaning you give the QR code to the courier and they scan it to send it back to us. This was clearly explained in our emails sent to you and all of these details are also clearly set out in our shipping policy and at the checkout stage on the site.
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