Luxury Watch Repairs Reviews 6,478

I've been coming here for about 6 years now. Never had a single problem. Great service and a great price too. Would recommend to anyone. My watch batteries are changed in 30 minutes, while I wait. I'll be back again.

Can never get an answer on the phone. Cannot get an update from the progress email. I still can't get feedback on when my Rolex will be returned . I paid for service/repair on 28th November last year.

This is an updated answer to my review re Rolex watch sent to Luxury Watches Repair Hatton gardens 15 May 2025 at the time of posting previous review 28 May 2026 a year of waiting telephone calls emails unanswered etc - £786 paid Rolex62978/108379 on 28th May 2025. A complete year has passed with no returned Rolex so we are now dealing with the insolvency firm dealing with Luxury Watch business affairs. SO imagine my surprise to see reply from Luxury Watch Repairs they have no knowledge of Marion Jones I have had telephone calls with Scott, Chris,(early days when they answered the phone) a nice email later from Oliver explaining the restructuring of new company and they graciously offered to take on the ongoing repair of Rolex, we declined this and asked for return of watch if I had know they were closely following Trust pilot reviews I would have enclosed all quote and order no's as they never answered many of our enquires regarding Rolex watch. I know this update is long boring but find it strange they think some random weird Welsh women who they have never heard of is suddenly making up stories. HOWEVER because we have dealt with the administration company yesterday our Rolex was delivered by post completely out of the blue , it was working but not repaired crown not set right so not waterproof . this review should have no stars beware we were taken in by the smart online swiss looking repair shop , if anyone is still waiting for returns suggest you consult administrators dealing with company affairs.

Couldn’t even find my details to respond to the Trustpilot review despite over 10 e mails. Not sure what good this review will do anyway. They just couldn’t give a hoot

6 weeks of hideous communication that resulted in me paying £24 to get my watch returned without repair. You can’t call them and they don’t respond to e mails. Had to send a friend to visit their offices after a month. Sign on door saying you needed to email them. Just awful awful awful

I've been trying to get an update on a watch they have had since september. The high end of their estimated repair time passed 2 months ago and they are impossible to contact in any way. Email, phone, and web chat are all totally inactive. I have no idea if or when I'll find out what happened to my watch.

Tag battery lasted 1 month, emailed 3 times but no response. Not good at all, won’t be using again.

Poor communication, I had to chase. Delays to repair. When watch was returned it was not working. Once returned for another repair, I heard nothing from them. I tried the phone line, the live chat, email and management mail. Absolutely no communication at all. The worst service of any company I have ever experienced. Liam

Please do not use. If I could rate lower than one star I would. I asked for simple battery replacement and the watch was returned to me with the second hand still jumping. When I queried this, they offered to quote for a (no doubt expensive!) service. Another watchmaker then replaced the battery and the watch is now keeping perfect time. A lucky escape!

It’s taken a review on trustpilot but received a phone call today giving us an update. Let’s hope this continues.

Still waiting for a repair after a year. Cannot get anyone to answer the telephone, respond to emails or answer the chat service.
I am now concerned regarding my Rolex Watch. I have a receipt for it back in May 2025.

I sent my watch for an estimate. This was too high, and I requested its return and paid the return charge. This was on April 07 this year, and on 11 May, I have heard nothing from them despite four emails requesting information about its return. The telephone number refers to the email address that hasn't generated a response.

I am delighted to say that my watch is now being returned, and I received a call today to apologise for the delay due to a lack of staff.

Watch was with LWR for approx 30 weeks, with the actual rapier taking 5 weeks longer than their quoted 15-20 week period.

Comms with this company are atrocious. Phones have message that short staffed and ask to use web chat. Web Chat never gets a response and emails are rarely answered.

My watch was returned after ‘vigorous’ testing and checks with the 24hr dial and main dial saying 2 different times….

Unable to get in touch with company for 2 weeks since return of watch to raise this issue, despite them sending an email wanting me to leave a positive review and seeking my comment on service.

I’d avoid using at all costs!! This was my first watch I sent to LWR, and it’ll be the last.

I will be seeking a full refund.

Acknowledging response below, and note that you acknowledge information that I have submitted by email today, however no one has been kind enough to respond to email which is typical of you.

To clarify, I have been advised by Trading Standards to request the 50% reduction in payment AND my watch repaired properly, given the extended time you have had watch, and failure to repair properly.

Can’t reach anyone by phone, rarely get a response via email, web chat is a waste of time. I did eventually get my watch back with some deep scratches to the bezel.. should have sent my watch to the manufacturer. Luxury watch repair was cheaper but now I know why. It also took 6 months to finally get my watch back and they tried to extend the process further. Absolutely shocking business..

Recently sent a Cartier, that I haven’t used for two year as stopped working, to Luxury Watch Repairs. Secure insured packaging both ways, watch fixed, communication at each stage. Would highly recommend using this company.

Excellent service. Postage pack arrived quickly and had update on receipt of my watch and how to pay for work soon after I’d posted it. Had updates on progress. Only a battery change but watch checked and cleaned before returning.
I’d recommend this company.

The quality of the work is exceptional / unquestionable. I did find it slightly challenging to get status updates with prolonged lead times. However once I connected with a employee (vs generic info emails) then the communication improved. I will definitely use again.