Luxury Pet Taxi Ltd Reviews 372

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and genuine care, noting that interactions are pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free user experience and the ease of the booking process. Reviewers are particularly impressed with the prompt responses and the comfortable, safe transportation for their pets. Customers consistently commend the staff for their helpfulness and expertise in handling all aspects of pet travel, including paperwork and border crossings. The overall sentiment indicates that the company goes above and beyond to ensure both pets and their owners have a positive and comfortable journey.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as excellent and outstanding.... See more

Location

Customers had ambiguous experiences with location. Reviewers frequently mention journeys between various... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently report that their... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

I have travelled several times with Luxury Pet Taxi, from Amsterdam, Paris, and yesterday, Geneva! It is the best part of travelling with my little ‘Princess’ (that’s what she thinks she is!)... See more

Rated 5 out of 5 stars

Currently sitting with Greg on our way to London from Paris. Absolutely phenomenal customer service and communication from Greg & Monika! Could not have had a more streamlined and stress-free trip wit... See more

Rated 5 out of 5 stars

Monika & Greg were absolutely fantastic, We used them to bring our French Bulldog from Portugal back to the UK and we couldn’t have found a better company to do so. They kept in constant communication... See more

Rated 5 out of 5 stars

Greg was absolutely amazing! He took us all the way from England to Paris with our dog Kahli 🐾, and made the entire journey smooth, stress-free, and genuinely enjoyable. He was professional, kind, an... See more

Rated 5 out of 5 stars

Excellent service provided by Monika and Greg from start to finish. Both provided a smooth experience bringing our pet cat back to the UK from South Africa. Greg went out his way to make the journey f... See more

Rated 5 out of 5 stars

My family will highly recommend Luxury Pet Taxi to anyone looking to take their pet anywhere in Europe. Greg drove my husband and dog from Bristol to Madrid. From the beginning, Monika was super... See more

Rated 5 out of 5 stars

An absolutely smooth process from beginning to end. Monika and Constantin couldn’t have been more helpful. Travelling from Canada with two kittens was made so pleasant because of the care and attentio... See more

Rated 5 out of 5 stars

Thank you so much Greg and Monika! It was a pleasure to arrange our pet travel with you. We were nervous to move back to the UK from Italy with our dog Lucio as we wanted to make sure he had a stress... See more

Rated 5 out of 5 stars

Myself and my dog Millie recently travelled from the UK (Folkestone) to Spain (Costa del Sol) with Greg from luxury pet taxi and I couldn’t recommend more. Super friendly, safe and reliable service... See more

Rated 5 out of 5 stars

Excellent service. We booked Luxury pet taxi to go from London to Milan and from Milan to London and the experience has been great. Both Monika and Greg have been very nice, professional, and respons... See more

Rated 5 out of 5 stars

This is the second time we have used Luxury Pet Taxi and I can honestly, it is evident that the number 1 focus is putting our pet at ease. From the booking, collection going through passport control... See more

Rated 5 out of 5 stars

Perfect experience from every point of view. Clear and constant support before the trip, thank you Monika, impeccable organization. The trip was excellently organized in every detail. We left Paris an... See more

Rated 5 out of 5 stars

Genuinely the best taxi service I could habe wished for! Definitely fair priced, very professional and you can tell the company values quality staff. We were so lucky to be driven by the driver Oktavi... See more

Rated 5 out of 5 stars

Literally THE BEST service we could’ve ever wished for. Me and my family went from Paris Orly to the UK/Bournemouth, and thanks to the Luxury Pet Taxi, the journey had been beyond amazing. It was a... See more

Rated 5 out of 5 stars

A big thank you to Monika and Greg for taking away the stress of bringing our 2 cats safely from France back to the UK. From the start Monika provided all the information, advice and support that we w... See more

Rated 5 out of 5 stars

Highly professional Company from start to finish! Really fast answers to all my questions, booking went smoothly and pickup aswell! From snacks and refreshments in the cars to absolute princess treatm... See more

Rated 5 out of 5 stars

This is by far and above the best relocating service for pets and family into the uk you will come across . With a complicated travel itinerary that was changing by the hour Monika and Luxury Pet... See more

Rated 5 out of 5 stars

We booked a private transport from Paris to the UK for a family holiday, and I can’t recommend this team enough. Greg (an absolute animal lover!) made sure our dog was safe, happy, and comfortable t... See more

Rated 5 out of 5 stars

Simply amazing for both long and short drives! This was the second time with Luxury Pet taxi and the service was amazing, we drove all the way from lake Como in Italy to London with ease and in... See more

Rated 5 out of 5 stars

Unbelievable service here. What could have been a stressful day moving country ended up feeling like a day off with my dog! Comfy vehicle and driver made me and my dog feel so relaxed and at ease. Hel... See more

Rated 5 out of 5 stars

This company consistently provides an excellent, reliable, and quality service. Nothing is too much trouble and they are really nice people to travel with. We were picked up on time by Octavian in Pa... See more

Rated 5 out of 5 stars

Luxury Pet Taxi was fantastic! Communication was clear and timely from start to finish. The driver was friendly and clearly cared about my pet’s comfort. The car was spotless and well-maintained, an... See more

Rated 5 out of 5 stars

We recently moved from London to Paris with our two cats and used Luxury Pet Taxi, and we honestly couldn’t be more grateful for the experience with both Monika (coordination) and Greg (driving)... See more

Rated 5 out of 5 stars

We had a car breakdown and subsequently had to have it scrapped in France and were at a loss to how we were going to get our senior dog back home without a car. Finding this company was a light and... See more

Rated 5 out of 5 stars

Our car broke down in France, leaving us with no option but to scrap it. We were worried about how to bring our senior dog back home without a vehicle. Luckily, discovering this company was a beacon o... See more

Rated 5 out of 5 stars

Luxury Pet Tax Ltd made the whole process effortless. On this occasion we gave short notice but LPT slotted everything into place. Special thanks to Monika in the office and to Octavian our driver.

Rated 5 out of 5 stars

To cut a long story short, my wife small dog and myself had a major accident in Croatia and were stuck finding a way to get back to the UK without a van or car as any rentals would not allow passage t... See more

Rated 5 out of 5 stars

I cannot recommend this pet taxi service enough. From the very beginning, when the airline failed me, Monica was incredibly supportive, calm, and caring, and truly went above and beyond to help me... See more

Rated 5 out of 5 stars

Great communication before the trip to let me know exactly what I needed. So helpful to load all my luggage in and a warm welcome for my dog Spot. It was greta just sitting back and knowing we were ta... See more

Rated 5 out of 5 stars

Luxury pet taxi not just provided a needed service. They went above and beyond. Constantin was cheerful, welcoming, and pleasant. He put as ease as he walked us through the process. This is definitely... See more

Rated 5 out of 5 stars

I can't thank greg enough he collected me and my dog lola from murcia Spain. A 2 1/2 day journey . Right from the start he couldn't do enoght for us stopping whenever needed 5star service all tge wa... See more

Rated 5 out of 5 stars

We recently had an emergency situation after our Romanian vet made mistakes with our dog’s deworming, and we needed urgent help getting back to the United Kingdom. Monica was incredibly professiona... See more

Rated 5 out of 5 stars

I travelled from Frankfurt Airport Germany to Brentwood Essex England yesterday with Luxury Pet Taxi Ltd. I could not be more pleased with the service. Monika was super fast and informative... See more

Rated 5 out of 5 stars

We recently used this pet transport service to move our dog Gibson from London to Munich, and I can’t recommend them highly enough. From our very first contact all the way to drop-off, Monika an... See more

Rated 5 out of 5 stars

Amazing experience from start to end Thank you Greg and Monika for helping my pets and I move countries. The communication during booking was clear and always timely, with helpful information... See more

Rated 5 out of 5 stars

My cat, Pitta, and myself, had to journey to the UK from the South-west of France. As the distance was great and the prospect of taking Pitta on long train journeys and having to take her through th... See more

Rated 5 out of 5 stars

Just want to say how professional this company is from start to finish. I called very last minute and was my last hope and was reassured straight away that it wouldn’t be a problem. I got picked... See more

Rated 5 out of 5 stars

I can’t rate Octavian any higher. He collected my Uma and I from snowy & icy Megevewirh such calm and kindness. Our 13 hour journey to London was a breeze thanks to his impeccable driving, manner and... See more

Rated 5 out of 5 stars

Greg drove my Uma and I from London to Geneva… and I cannot praise him and Monika (who emailed beforehand) enough. True excellence- from the impeccable customer service, to the fantastic car…. We were... See more

Rated 5 out of 5 stars

My wife and I plus Yorkshire terrier Roxi and Maine Coon cat Callie were emigrating from Scotland to Montenegro and from our initial contact with luxury pet taxi, we knew we were in good profession... See more

Rated 5 out of 5 stars

Great communication made it very easy and stress free to organise. Really friendly service and driver. They picked us up in Paris and drove us smoothly to London with no issues. Highly recommend!

Rated 5 out of 5 stars

From start to finish the experience with Monika and Greg from Luxury Pet travel has been truly 5 stars. I was very impressed with all the information and clarity of communication with Monika, she... See more

Rated 5 out of 5 stars

This is a phenomenal service! I was moving from Okinawa to the UK with my two cats and was very stressed about the process. I was unable to fly my cats into the UK without paying a ridiculous fee for... See more

Rated 5 out of 5 stars

My whole experience with this company exceeded my expectations. I found them online and took a gamble based on reviews and they absolutely delivered as promised. I booked them to transport myself and... See more

Rated 5 out of 5 stars

We just moved from Andorra to London with our two cats. It could easily have been a very stressful experience but Monika and Greg made it so easy and relaxing. Thank you so much! Right from... See more

Rated 5 out of 5 stars

We traveled from Hailsham in East Sussex with our lovely dog Woody to Amsterdam From first contact with Monika she was so efficient and knowledgeable and helpful , nothing was to much trouble ,... See more

Rated 5 out of 5 stars

I cannot recommend Luxury Pet Taxi Ltd enough. As a single woman moving from the USA to the UK with my cat, I was so nervous about the whole process, but they made it feel easy and safe from the v... See more

Rated 5 out of 5 stars

Outstanding service. From working with Monika for bookings and changes to travelling in comfort with Octavian, the entire process was seamless and this a great company that goes over and beyond for it... See more

Rated 5 out of 5 stars

A massive thank you to Greg and Monika for helping me safely take my 4 fur babies from the uk to France ! Everything went so smoothly and I am so incredibly grateful and happy with the service. M... See more

Rated 5 out of 5 stars

My wife and I recently moved from the US to the UK. Because the UK does not permit you to fly into the country with your pets in the cabin, we opted to fly to Paris and take the Luxury Pet Taxi... See more


Company details

  1. Pet Moving Service

Written by the company

We offer premium pet taxi services via the Eurotunnel / Le Shuttle for owners and their pets between the majority of destinations in mainland Europe and mainland England, Scotland and Wales. Whether you travel to/from a European airport or going on/returning from holidays or relocating, we are the best choice, as we offer a premium door to door service for owners and their pets. You and your fur babies can travel together on the backseat of one of our executive cars. Our experienced, helpful drivers will assist you at every stage of your journey.


Contact info

5.0

Excellent

TrustScore 5 out of 5

372 reviews

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Rated 5 out of 5 stars

We used Luxury Pet Travel Ltd to pick us up in Amsterdam and drop in Oxford

We used Luxury Pet Taxi Ltd to pick us up in Amsterdam and drop us off in Oxford.

Monika responded to every message and change (and there were a lot of changes to our travel plans!) quickly and efficiently. Thank you!

Greg picked us up and is an excellent driver. We were ready earlier than we expected and he accommodated that so we could get on the road. He navigated us through customs, the queues, immigration etc quickly and expertly at the Tunnel and definitely saved us a considerable about of time. The car is large and very comfortable. Greg is good company and has a great choice in radio stations!

I would have no hesitation recommending Monika and Greg at Luxury Pet Travel Ltd and would use them again.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Relax with Luxury Pet Taxi

I have travelled several times with Luxury Pet Taxi, from Amsterdam, Paris, and yesterday, Geneva!
It is the best part of travelling with my little ‘Princess’ (that’s what she thinks she is!) when Greg, from Luxury Pet Taxi picks me up, and takes over!
The car is always super clean, full of snacks, water, comfy beds, for the ‘little one’ and, I, just sit back and relax!
The journey is effortless, convenient, and Greg helps with all the formalities at Le Shuttle check in, which is super.
When booking a trip, Monika is great. She’s very helpful, and, responds quickly to queries, availability, bookings, etc. Which is great, especially when you’re trying to organise a trip with your pet.
I have no hesitation in recommending them, except, I don’t want them to get too busy, as I will, definitely, be using them again!!
Thank you Monika and Greg, once again, for being there for Tallulah and me! ❤️

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Stress free relocation

Thank you Monika & Greg for a seamless and stress free relocation 🐾 . We recently used Luxury Pet Taxi for our move from Amsterdam to London, and it was a great experience from start to finish! Communication with Monika was clear, prompt, and reassuring, which made the whole process smooth and less stressful.

During the journey, Greg ensured everything was safe, calm, and comfortable for us and our dog Darcy. His care and attention really stood out, and we felt confident we were in good hands throughout the journey.

We’d happily recommend Luxury Pet Taxi to anyone looking for a reliable and caring pet transport service.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

The best way to Taxi your pet ever!

I travelled from Brussels Airport - Cardiff, Wales.
Fantastic service from the moment I enquired on WhatsApp all the way till the very end being dropped at my doorstep.
I couldn't stand to send my little one as cargo back to the UK so Monika was so helpful in listing all the areas and best prices surrounding the UK and what I needed to bring my baby back with me swiftly and safely!
We drove with Greg from Brussels as it was the quickest route!
Prior to pickup - Greg was informative, punctual and so kind. You can tell he loves animals. I also really loved his people skills. He knew exactly what I needed and how to make me comfortable.
I travelled on Easter weekend and Greg and Monika had put an Easter egg in the car for my journey along with complimentary water and biscuits - Very special little touches. I didn’t have to worry about a single thing the entire way - I actually slept most of the way. They took care of everything start to finish and it was one of the smoothest trips I’ve ever had!!
Also the car is really really spacious and fancy! It really is a VIP trip.
Thank you Greg and Monika. Your service is truly 5* and I would 1000% use your service again.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

From start to finish luxury pet taxi ltd were excellent.
Communication with monika was superb she answered all my questions and went above and beyond to ensure my documents were correct for travel.
Constantin was at Lille (France) waiting for me upon arrive. I was traveling on Easter Sunday and there was an Easter egg and bottle of water in the car waiting for me and Bonny… a lovely touch 😃
I told constantin I was nervous about my documents and he was extremely reassuring. The journey was smooth, I even felt relaxed enough to have a little sleep on route.
Bonny was extremely comfortable in the back sitting on the blanket provided. We were offered regular breaks so Bonny could stretch her legs. Constantin was a very good driver.
In all I wouldn’t hesitate to recommend this company and will definitely be using the again in the future. Myself and Bonny thank you very much.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Paris to London

We had been living in Turkey and had to move to London for work but our little princess badem ( our 10 year old cocker spaniel who has heart problems ) couldn’t travel in cabin with us from Turkey to the UK as Uk doesn’t allow pet in cabin. So I started looking into options of traveling from Paris by road. After speaking with several companies I chose luxury pet travel for our route from Paris to London. Everything was explained perfectly well throughout the process by Ms Monika. We were picked up on time by our driver Jakub. Jakub is a wonderful person, he made sure we had enough breaks. The travel went swiftly, they even placed a dog bed in the back seat. Me, my husband and our little princess were very comfortable throughout. I will always pick luxury pet travel for our future travels. Wonderful service for a great price.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

I can’t recommend Pet Luxury Taxi highly enough—their service was truly outstanding.

From the very beginning, communication with Monika was top-notch. She was warm, professional, and incredibly responsive, making the entire booking process smooth and completely stress-free.

My driver, Octavian, got in touch the day before the journey and, on the day, thoughtfully shared his location shortly before arriving. He was punctual, the car was immaculate, and he was an absolute gentleman throughout.

Leo and I thoroughly enjoyed the journey and felt genuinely cared for from start to finish—we were treated like VIPs.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Pet Taxi Experience!

I honestly can’t recommend Luxury Pet Taxi Ltd highly enough! From start to finish, travelling with my two dogs from London to France was such a smooth and genuinely pleasant experience.

Monka and Greg were fantastic—communication was always clear, friendly, and super reassuring, which made a big difference when planning a trip like this.

On the day of travel, everything ran perfectly. Constantin was so kind, helpful and nice, the vehicle was spotless, really comfortable, and clearly set up with dogs in mind. My two were so well looked after the entire journey, with lots of care, patience, and kindness—it really put me at ease being there with them.

When we arrived in France, both dogs were calm and happy, and we all felt like VIP passengers! It was such a relief to see how settled they were after the long trip.

Luxury Pet Taxi Ltd truly lives up to its name—professional, caring, and a top-quality service. If you’re looking for a safe and reliable way to travel with your pets, I wouldn’t hesitate to recommend them or use them again.

Thank you for turning what could have been a stressful journey into such a positive experience!

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable and Stress Free

Greg, our wonderful driver arrived on time and it’s been an absolute delight since then. We are currently in the Chunnel on our way to our new home in France. Can only say that it’s been comfortable and totally stress free!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Would never use anyone else

Now I understand why these guys get such great reviews. I thought they might be somewhat corporate, given the name, but in fact the company is run by a high-touch husband and wife team, who are super friendly and have amazing attention to detail. Greg kept on referring to my cat as "our VIP passenger", which is exactly what you want to hear when you're hiring a pet taxi.

I highly recommend getting a Flexi ticket for the Eurostar, so that you get to use the lounge and it doesn't matter if you miss your train, as well as ordering the Mercedes V-Class, since then you feel like you have an entire room for your journey.

Would never use anyone else, these guys have cornered the market.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

We got to know Luxury Pet Taxi through our vet and absolutely loved the service.
The whole journey was perfect, they arrived on time, the car was very comfortable, and the documentation process at the border was handled smoothly. We even arrived earlier than expected.
Monica and Greg were fantastic. Very kind, professional, and caring with our pet.
We highly recommend their service.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Very pleasant and punctual service

Very pleasant and punctual service. We booked a relatively late trip from Brussels to Folkestone, and the communication prior to pickup with Monika was very prompt and we felt very safe and looked after during the drive with Greg.

Would definitely recommend to anyone needing to make the journey with their pet. Our little dog was very content.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

5-Star Experience

We used Luxury Pet Taxi to transport our two cats, Oscar and Frankie, from Paris to London in early January 2025 as part of our move from Canada to the UK, and the experience was excellent.

From the very beginning, communication with Monika was exceptional. I had many questions while planning the trip, and she responded to every message with patience and clarity. Our travel plans also changed several times, and she was always understanding and flexible. When our initial flight to Paris was cancelled at the last minute, it was a very stressful situation, but Monika handled it with incredible kindness and helped coordinate an alternative time for our drive from Paris to London.

Our driver, Greg, was wonderful. He is very knowledgeable about the pet travel process and immediately made us feel that we were in good hands. He was very gentle and kind with Oscar and Frankie, and it was clear he genuinely cares about the animals he transports. The cats were relaxed enough to roam around the car during the journey, which made the trip very calm and comfortable for them.

Greg was also a great conversationalist and simply a very pleasant person to spend the drive with. He drove smoothly and safely, and both my husband and I felt very comfortable the entire time.

International pet travel can be complicated and stressful, but Monika and Greg made this part of our journey feel easy and well managed. We are incredibly grateful for their patience, professionalism, and kindness, and we would absolutely recommend Luxury Pet Taxi to anyone traveling with pets.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

BEST transportation service for our dogs and us!

What can I say that covers how my husband, I and our three Westies feel about this absolutely amazing service? Engagement from first quotation, top notch; booking process, easy, clear and completely adapted to our needs; trip started on time, communication with our driver Greg started since the day before. The trip itself was completely stress free! The Van was perfect big size to accommodate the 5 of us plus our big luggage and bags. Greg was super helpful, friendly and his driving skills top notch too. Would absolutely recommend and use again! Best service for transporting pets and their humans.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended🐾

This was our third time using Luxury Pet Taxi service and once again I can’t thank Monika and Greg enough for such an amazing service🙏🏻Greg even surprised us with a printed photo of Olive- such a thoughtful touch🥹🐾❤️
Truly the most caring and professional company, highly recommended!🐾🐾🙏🏻🙏🏻

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Travel from Amsterdam to Southampton

All parts of the service were very good! From the begining with Monika’s prompt answers and efficiency until the travel with Gregg, who took care of all the details perfectlly and with kindness, it almost seemed like a well-rehearsed ballet. Everthing was perfect!
The car was very comfortable and clean and if you get a chance to chat with Gregg you will see that he is a nice guy who likes good music! We definitely recommend them and we hope to take this service again!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great pet immigration experience

Greg was a great driver. Kind and courteous. He drove me from Paris to Dover, helping us move our kitty to the UK. He was right on time at the airport and we breezed through the drive. Would 100% recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I can't thank greg enough he collected…

I can't thank greg enough he collected me and my dog lola from murcia Spain. A 2 1/2 day journey . Right from the start he couldn't do enoght for us stopping whenever needed 5star service all tge way will definitely be using there services again

28 February 2026
Unprompted review

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