Luxury Holidays To Ltd Reviews 

Brilliant service

I had a great experience with Luxury Holidays and had one the best holidays with my family.
Everything was like clock work when I was in the Maldives, transfers, food, entertainment all great quality.

Highly recommend !!!

My wife and I have booked lots of trips to Dubai with Luxury holidays over many years, our experiences with them have always been good, the staff are very friendly and always go above and beyond. All of the hotels and resorts we have stayed in have been great. Their prices have always been reasonable and fair.

We have also been lucky to receive a room upgrade on occasions 😀

I would highly recommend booking with this company, and our agent named Sol was very efficient, helpful and professional

Easily the best price for our Maldives holiday! (Beat other companies by over £230) Spoke to a few different agents, all were very helpful and knowledgeable. Will be using again for sure

This was our third time booking with Luxury Holidays. A week in Baku followed by two weeks in Islamabad this time. Andi was absolutely fantastic in getting us the best price possible. She made sure every requirement was met from connecting rooms to luggage allowance. Would highly recommend.

Unfortunately not clear when booking, advisar did not tell me that adult has to pay for the child under 11 who is inclusive at grand hyatt!!! so disappointed, i would have considered Destination 2 as they were very good the year before, just my honest review. i am from UK & travelled to Grand hyatt dubai

Our holiday was cancelled and we were promised a full refund within 14 weeks. We accepted that this was a lengthy period and were more than patient, trusting the timeframe we had been given.

That 14-week deadline has now passed — we are 17 weeks on and still don’t have our full refund.

What makes this particularly frustrating is that the airline, Emirates, refunded the flight money months ago. Friends travelling on the same flights have already received their refunds, yet we are still waiting.

Despite being told six weeks ago that the refund would be processed at the start of July, this again failed to happen. Only after repeatedly chasing have we now been offered a partial refund for the flights, with the remainder apparently requiring us to wait even longer.

The issue isn’t simply the delay; it’s the repeated failure to meet the timelines we have been given. We were told “within 14 weeks”, then told the refund would arrive at the start of July, and neither commitment has been honoured.

We have tried to resolve this directly through emails and have been more than reasonable, but we are getting nowhere.

Potential customers should seriously consider how they would feel if something went wrong with their booking and they needed their money returned. Our experience so far is that promised refund timescales cannot be relied upon, and getting a straightforward refund appears to be far more difficult than it should be.

Very disappointing customer service.

Booked many times with Value Added Travel and Luxury Holidays.
Recent experience has been appalling. We booked a suite at a hotel in Dubai only to get notification once booked that club lounge is closed and found out normal choice of meals not being served for dinner.

Asked for booking to be cancelled and refund of deposit. Continually told would receive confirmation of cancellation the following day - staff openly lie - still waiting for confirmation.

Told it would be a credit note rather than refund of deposit - I stated no as they were fully aware of current situation in hotel prior to booking.

Now booking our many holidays with another travel agency.

My advice: book with a company that doesn’t continually lie to you and not deliver !!!!!!

I got a call from this company saying that i won some raffles and i know that i didnt filled any thing i was politely rejecting and the lady become very frustrated and reacting very rude then i confirmed it is a scam

ANOTHER EDIT:

Luxury Holidays now claim they could not process a refund as a chargeback had been initiated. What they have omitted is that they fought back on the chargeback claiming I wasn't eligible to have my money returned. The claim progressed to arbitration where MasterCard determined this was nonsense. Had Luxury Holidays reached out and said apologies we are processing a refund for you I could have called the credit card company and stopped the claim. The card company explicitly stated the operator could do this and to let them know should they choose to do so.

I finally got all my money back using chargeback/section75 claims on 17th July - 19 weeks after I requested to cancel. 17 weeks longer than Government legislation says they should have.

Do you really want to book with these people?

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I cancelled my holiday to Dubai on 7 March 2026 after being advised by Luxury Holidays that a refund would be processed. It is now 102 days later and I have still not received a penny.

The company continues to claim that the refund is being processed despite the Package Travel and Linked Travel Arrangements Regulations requiring refunds to be made within 14 days. I have had to pursue chargebacks and Section 75 claims through my credit card providers simply to try and recover my money.

Luxury Holidays have argued that deposits are non-refundable, despite previously agreeing that a refund would be processed. I have also contacted suppliers within the booking chain directly (Rixos and Arabian Adventures are aware of this). Whilst they have confirmed the booking was cancelled free of charge, they have not confirmed that any money ever reached them in the first place.

Extremely poor communication - I've heard nothing since 20th March, constant delays and no meaningful progress despite more than three months passing since cancellation.

On 20th March they advise refunds will take 12-14 weeks. We're 13 weeks on from then and 14 weeks and 4 days since the date of the original cancellation request.

I would strongly advise anyone considering booking through this company to proceed with caution. I can't emphasise how much undue stress this has caused. They have over £9,000 of my money and are refusing to return it.

Avoid this agent. Still no refund from a cancelled holiday to Dubai 8 weeks on. Travel regulations state 2 weeks maximum. This company should be struck off. Rest assured you will not be getting any further business from me.

Nilesh was great

A trip to the Maldives for 10 nights
Nilesh was great with all the questions .

Many thanks once again

Sufyaan is always helpful. I’ve been booking with him for a long time and he always finds me a great deal. We usually go to Dubai, but this time we’re trying something different with a 10-day Sri Lanka package he suggested.

Booked a holiday to Thailand with Sol. They were so helpful from start to finish. Very professional as well as giving us local info.

Refused to refund within legal timeframe when our holiday to Dubai was unable to go ahead due to the conflict in the area.

We booked a 9 day Norwegian cruise from Japan travelling Kochi, Jeju and Nagoya with Charles and had a really good experience. He was helpful, easy to talk to, and made the whole process simple. Everything was handled smoothly, and I felt confident in the booking.

I’d definitely recommend him and would use his services again

Went to Dubai 2 weeks ago and came back last night. Luxury Holidays were very helpful from booking the hotel and even extending my trip through the conflict. The staff know their jobs and very professional. Shikha was so helpful. I would definitely will book with them again.
Hassle free and professional company.

We had originally booked our holiday in Jan to go in March to Abudhabi,but our flights got cancelled. Thankfully Azim was very helpful and booked to go to Thailand in May as it is a birthday present. We had to more money but it will be worth it as we have not been there.

refusing to provide holiday refund for 5 months - dDbai cancelled and they have been refunded by their supplier - they have lied throughout and are trying to keep our monies for months even through they are sat in their account. Avoid at all costs

Booked a Dubai holiday in January this year and had a fantastic experience, Sol was really helpful and advised on the best hotels to stay at and went out of his way to organise a driver for our trip too. Will definitely be booking our next trip with these guys again. Keep up the great work guys!!