Luxurise Reviews 

101
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

They are thieves, absolute nightmare to deal with. I sent the terrible quality clothes back to their China warehouse and they then said they cannot accept returns to the warehouse, after this their e... See more

Rated 1 out of 5 stars

Shame you can’t leave a 0 star! Ordered a top from this company, no confirmation email received. Item came about 6-7 weeks from when ordered - ordered the leopard print dupe Ganni top, leopard print l... See more

Rated 1 out of 5 stars

I’m still waiting for my package so i can’t give you a quality review. i ordered two sweatshirts on october 22nd. I’m writing this review on november 28th so more then a month since my purchase. my pa... See more

Rated 1 out of 5 stars

Would write 0 stars if I could. I ordered a bag from them, never received any confirmation emails, tried emailing them, sending them messages on instagram, but they disabled their comments and there i... See more

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1.3

Bad

TrustScore 1.5 out of 5

101 reviews

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1.3

All reviews

(101)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wish I read the reviews before ordering…

Wish I read the reviews before ordering :(

I ordered a hoodie after seeing it in a Facebook ad, but the product I received was a complete disappointment. The material is very poor quality and looks nothing like what was advertised. It’s really thin and a horrible material! In the ad, the hoodie had stitched tags on both sides, but the one I got didn’t have them at all.

To make matters worse, when I asked for a return, they wanted to charge me £30 for shipping, which is more than the cost of the hoodie itself! Alternatively, they offered me a discount code to buy something else, which I didn’t want.

Overall, this experience has been really frustrating, and I feel misled by the product and their customer support.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous quality

Horrendous quality! Ordered biggest size for oversized fit and what came would just about fit a small child! The fabric is cheap nasty stuff! Super thin

24 September 2024
Unprompted review
Rated 1 out of 5 stars

The quality of the products is terrible

The quality of the products is terrible and when I wrote to the email provided to return my product they started offering me offers avoiding the topic and finally told me I had to pay £30 for the rubbish I received

19 September 2024
Unprompted review
Rated 5 out of 5 stars

i loved the sweaters

i loved the sweaters, i'm definitely buying more, i don't know why everyone is complaining here, my order came within a week and the item is just perfect!

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Awful company - do not recommend.

Ordered a pair of pants via an Instagram ad and foolishly didn't check on other sites like this one first. Pants are from China and are cheap, thin fabric and didn't fit me correctly so I contacted their customer service via email who insisted, in three separate emails, that I send them a VIDEO of the product before they could accept a return. Why a video was essential to prove that pants don't fit is a mystery and I'm certainly not going to send a video of me wearing the pants to China - ridiculous. We're at a stalemate and I have thrown $50 down the drain. I don't recommend buying from this company.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

I bought two wide leg pants here

I bought two wide leg pants here, I received the items after after a long wait, qualities are very poor, not tummy control, very thin fabric, picture is very different from actual item and price is $85 for 2 !

I want to return it but they don’t accept any returns ….they are saying that I received the products so they are not giving me a refund

I want to return due to dissatisfaction but they declined any return

… items are non returnable, qualities of the pants that I bought are poor …. The price don’t give justice to the poor quality

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Useless

Would give 0 if possible. My order didn’t fit, so emailed to see how to do a return. Instead of telling me, they offered me 25% instead. I ended up managing to do the return through Evri. They then refused to give me a refund because it didn’t follow their “guidelines”. The only thing different was the packaging. I said I would contact my bank. 3 days later they said “we accept your return” but also offered a deal instead. I said no, I’d like the refund. To then get an email a day later saying I can’t have a refund because it didn’t follow guidelines, even though the day previously they said they accept my return. Apparently I didn’t get in contact with them to get the appropriate information. I have proof I emailed on the 2nd May and they wouldn’t tell me. Clearly a scam.

2 May 2024
Unprompted review
Rated 1 out of 5 stars

Shame you can’t leave a 0 star

Shame you can’t leave a 0 star! Ordered a top from this company, no confirmation email received. Item came about 6-7 weeks from when ordered - ordered the leopard print dupe Ganni top, leopard print look green and not brown, quality terrible tried to return and they wouldn’t accept as they apparently do not accept discounted items back!! Do not buy from this company - bunch of scammers just wish I would of read the reviews before purchasing

9 May 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Ordered jeans over a month ago. Have heard nothing from them. Tried to email but no response. Total scam

28 March 2024
Unprompted review
Rated 1 out of 5 stars

I ordered my package a month ago and I…


I ordered my package a month ago and I didn’t receive any confirmation email and I have been trying to contact them but no one have answered me. This is a full scam!! The thing here is that I am from Spain and I order it because I thought it would be on time for my graduation And of course I know that because I am from Spain it should have more time to procedure, but now I understand reading other reviews about the page that this is a total scam. I would like. To have my money back, but I know that this is what scammers do.
I read a review where a girl received her package from this page, but I just know that that’s not gonna happen the most awful feeling that I have inside of me is that they don’t even have a phone number so you can call to know anything about your package in to see if your package is on the coming.
Sorry for my bad English, but I just had to!!!!!

18 April 2024
Unprompted review
Rated 1 out of 5 stars

Would write 0 stars if I could

Would write 0 stars if I could. I ordered a bag from them, never received any confirmation emails, tried emailing them, sending them messages on instagram, but they disabled their comments and there is nothing I can do. I truly hope nobody ever buys from these filthy scammers.

2 April 2024
Unprompted review
Rated 1 out of 5 stars

Horrible chinese crap, inresponsive company

Horrible! Ordered the leopard jeans a couple of weeks ago. Was shipped straight from China and came in very poor quality. Fabric is crappy and there wasn't even a hole for the button to put through. Very cheap and bad material and design. Tried to contact them many times to return or get my money back but they are inresponsive.. Don't buy here, terrible scam!

11 April 2024
Unprompted review
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