Excellent, it is very nice and presentable I like it.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally I had not received my order or had a reply to my email, however a response was sent and a replacement item has now been received. I am very pleased with my Angel Wing pendant.. it’s exa... See more
Company replied
Ordering and delivery spot on as it's gift wrapped will not find out until it's opened keep my fingers crossed and hope it is great
Company replied
Great bracelet@ a great price. A birthday present for my wife-so successful she wants another! Thank you! Stuart
Company details
Written by the company
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contact info
United Kingdom
- support@luxsyjewels.com
- luxsyjewels.com
3.2
Average
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve emailed you guys and not heard…
I’ve emailed you guys and not heard back about how my parcel was delivered back by Royal Mail
8 July 2025
Reply from Luxsy Jewels
Hey Ellie,
Thanks for getting in touch.
We’ve checked our records and haven’t received an emails from you, but we did email you regarding your parcel being returned by Royal Mail due to an incorrect address provided by you at checkout.
Please reply to our email so we can get this sorted for you as soon as possible.
Thanks.
Highly recommended
Fantastic jewellery at reasonable prices and a company who have gone above and beyond to assist with my query. I would definitely recommend buying your jewellery from luxsy.
18 July 2025
Unprompted review
Reply from Luxsy Jewels
Hello Lindsay, Thank you so much for the kind words and support! We’re so glad you had a great experience 💎✨
Got a lovely bracelet and a few people…
Got a lovely bracelet and a few people have commented on how nice it is
18 July 2025
Unprompted review
Reply from Luxsy Jewels
Thank you so much, Sandra! We’re so glad you love the bracelet, and it’s lovely to hear others have noticed it too!
We truly appreciate your continued support and loyalty — it means the world to us.
Haven't got my product yet still…
Haven't got my product yet still waiting so not sure what review I need to give? Why must I get a review reminder before even getting the product?
2 July 2025
Reply from Luxsy Jewels
Thanks for your feedback. Just to clarify, you ordered a custom-made product which takes 2–4 weeks to produce due to high demand. Your order is still within this timeframe and should be with you in the next few days. I'm sure you will love it :)
Thanks for your patience and understanding
I wanted to take a moment to share my…
I wanted to take a moment to share my exceptional experience with your customer service and products.
The jewellery I’ve purchased from you is consistently of the highest quality. Most recently, I ordered a beautiful ring for my husband, which exceeded my expectations in craftsmanship and design.
When I needed to exchange it due to selecting the wrong size, your customer service team—especially Dedhar—was incredibly kind, understanding, and efficient in arranging a replacement immediately.
This level of service has made me a loyal customer. I will definitely be purchasing from you again and highly recommend your business to others!
Thank you again for such a positive experience.
Juwaria Malik
11 July 2025
Unprompted review
Reply from Luxsy Jewels
Hi Juwaria,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to us!
We’re so happy to hear that the ring exceeded your expectations and that you were pleased with both the quality and our service. It was a pleasure helping you with the exchange, and I’m really glad we could get everything sorted quickly for you.
Your support and loyalty genuinely mean the world to us, and we can’t wait to welcome you back for your next Luxsy Jewels piece!
Poor quality jewellery and poor…
Poor quality jewellery and poor customer service. I received my necklace it was nothing like what was advertised on the website.. it took almost a week to get a response from the company whom I think is just a person operating from a residential address.. I finally got an answer and sent the product back and made sure it was tracked. 4 weeks later and 5 emails on I am still chasing them for my refund… don’t bother with them .. fake company!!
I appreciate your recent response, but I want to make it clear that I’m not interested in engaging in a debate on social media or elsewhere. Trust pilot is a platform meant for honest feedback, and my review reflects my genuine experience with your company.
I do not agree with your request to take down my review. Unfortunately, I had to send multiple emails before receiving any response, and only after sharing my experience publicly did I receive further communication. This sequence speaks for itself.
I stand by what I wrote, and I believe it’s important for others to be aware of the challenges I encountered. This is not about being confrontational—it’s about transparency and accountability
1 June 2025
Unprompted review
Reply from Luxsy Jewels
Hello Ameena,
Thank you for getting in touch and for sharing your concerns.
We’re truly sorry to hear you’ve been left disappointed by your experience. However, we would like to kindly clarify that some details in your review appear to be incorrect.
A return label was provided to you via email, and once your item was received, a full refund was processed on 25th June to your original payment method. This was confirmed via email to both addresses you used to contact us. Your emails regarding the refund were sent in July, after the refund had already been issued, as we’ve shown in our recent communication with a screenshot.
For that reason, the statement in your review — “4 weeks later and 5 emails on, I'm still chasing a refund” — doesn’t reflect the timeline accurately, as the refund was promptly processed upon receipt of your return.
Now that you've checked your bank statement, you'll be able to see that the refund had been issued. If you have any other questions or need further support, please don’t hesitate to reach out, we're always happy to help.
We completely respect your right to leave honest feedback and never intend to silence customer experiences. Our only aim in replying is to ensure the facts are clearly presented for others who may be reading.
As a small business, we take all feedback seriously and are always striving to improve. Thank you again for your time and understanding.
Poor quality and returns procedure very poor
Product completely different to picture and still awaiting a refund and how to return after a week!
29 June 2025
Reply from Luxsy Jewels
Hello Debbie,
Thank you for your review, and we're sorry to hear you weren’t happy with your order.
Just to clarify, you first contacted us on Saturday, 5th July at 10:15pm, and we responded the very next day on Saturday, 6th July, providing you with the returns label and instructions. We have now received your return, and your refund is being processed.
As a small business, we do our best to reply promptly even outside standard working hours and we appreciate your patience throughout the process.
If there’s anything else we can help with, please don’t hesitate to get in touch.
All good amazing products
7 June 2025
Reply from Luxsy Jewels
Hey Kevin,
Thank you so much for taking the time to write us a lovely review.
It's massively appreciated.
Thanks.
Terrible 😔 Slow 🦥
Delivery was 1 week late from the time stated which was 'Next Day Delivery ',
1 product which I purchased for £59.99 hasn't been delivered yet. Did get an email notifying me that it would be a 1 to 2 week delay for delivery. Which would make the overall delivery time 3 weeks. Also I haven't received a free gift which was supposed to be sent with my other purchases.
To be honest I am disappointed with the service which is reflected on the overall rating I have given Luxsy.
Hopefully the other products will be sent ASAP.
27 May 2025
Reply from Luxsy Jewels
Hello Ibrahim, Thanks for your feedback, and we're sorry to hear you were disappointed.
Just to clarify, we did inform you via email that one of your items was a made-to-order piece with a production time of 7-10 days, which is why there was a delay. We're pleased to see that the item has now successfully arrived.
The free gift was included with the delayed product, as we wanted everything to arrive together in one package.
We understand delays can be frustrating and really appreciate your patience. Your feedback helps us improve, and we hope to provide a smoother experience next time.
I did not receive my item
I did not receive my item. Neither did I receive any tracking information on this item. This needs to be sorted out.
2 June 2025
Reply from Luxsy Jewels
Hi Ilayza,
Thank you for your feedback.
We just wanted to clarify that you ordered a custom name necklace, which, as stated in the product description, takes between 2–4 weeks for production due to high demand.
We also sent you an email with this update and hadn’t received a reply, so we completely understand if there was some confusion along the way.
We can see your order has now been successfully delivered, and we truly hope you're happy with your piece. If so, we'd really appreciate it if you could consider updating your review to reflect your full experience.
Thank you again for your support.
– The Luxsy Team
Never disappoints
Never disappoints. Stunning and top quality craftsmanship, who clearly has an eye for perfection, glamour and satisfaction.
30 May 2025
Reply from Luxsy Jewels
Thank you so much for your amazing review Emma!
We’re truly grateful for your continued support and kind words. It means the world to know that our pieces and craftsmanship continue to impress you. We put a lot of love into every detail, so it’s wonderful to see that reflected in your experience.
Can’t wait to create more stunning pieces for you soon!
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
6 May 2025
Reply from Luxsy Jewels
Hi Rukhsana,
Thank you so much for your kind review!
We’re really glad to hear you were happy with the quality and price of your item, and we appreciate you giving us the chance to make things right when the original arrived damaged. We're always here to help and make sure you're happy with your experience.
Looking forward to seeing you shop with us again soon!
Reply from Luxsy Jewels
Hey Felix,
Thanks for taking your time to write us a lovely review. It's greatly appreciated :)
I haven’t received my purchase I paid…
I haven’t received my purchase I paid for it to come in 2days and it’s been 2weeks
29 April 2025
Reply from Luxsy Jewels
Hello Georgia,
Your order is for a custom-made product, which is noted on the product page to take 2–4 weeks for production before it ships.
We truly appreciate your patience, and we’re excited for you to receive your product soon. If you’d like a more detailed update on your order status, please feel free to reach out to us directly as were always happy to help.
very nice quality necklace wife is very…
very nice quality necklace wife is very happy ;)
27 April 2025
Reply from Luxsy Jewels
Thank you Richard for taking the time to leave us a lovely review. It's much appreciated :)
Outstanding service and Quality
I’ve been a customer for years and the quality has always been top-notch. I recently ordered a Palestine Flag pendant and asked about buying an extra chain for an older pendant. They kindly included it for free—such a thoughtful gesture! Amazing products and even better customer service. Highly recommend!
21 April 2025
Unprompted review
Reply from Luxsy Jewels
Thank you so much Jamal for your continued support over the years. We're thrilled to hear you're happy with your Pendant and that the extra chain was a welcome surprise. We always aim to go the extra mile for our loyal customers, and it’s wonderful to know it made a difference. See you again soon!
Was fast delivery and amazing customer…
Was fast delivery and amazing customer service. Will definitely use again.
28 March 2025
Reply from Luxsy Jewels
Hey Sarah,
Really happy to hear you loved our service. We really do take pride in that. Thanks for taking your time to leave us a lovely review. Its much appreicated. :)
Reply from Luxsy Jewels
Thank you so much for taking the time to leave us a good review. We appreciate it a lot.
Fantastic company staff very helpful…
Fantastic company staff very helpful and honest
24 February 2025
Unprompted review
Reply from Luxsy Jewels
Thank you for your kind words! We're delighted to hear that you found our staff helpful and honest. Your support means a lot to us, and we look forward to serving you again! 😊
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