LUXE TONES Reviews 

453
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... See more

Company replied

Rated 5 out of 5 stars

I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... See more

Rated 5 out of 5 stars

Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... See more

Company details

  1. Jewelry Store

Written by the company

Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

453 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(453)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful jewellery items Recently…

Beautiful jewellery items Recently ordered the Gaia necklace and I love it! I love how it looks and fits in my neck and how eye catching it is. It’s better than expected and the quality is fabulous. Will recommend to family and friends

27 August 2025
Unprompted review
Rated 1 out of 5 stars

The company address is fake

The address for the company in London is not legit. I don’t think they are really a uk based company. The address given is for meeting rooms to rent in Covent Garden.

20 June 2025
Unprompted review
LUXE TONES logo

Reply from LUXE TONES

We are a proudly owned British company based in Gloucester, not London. Our Gloucester address is clearly listed on our website and is publicly available via Companies House. The London address is simply a meeting space we use occasionally.We hope this clears up any confusion.

As a small business, reviews like this, especially when they contain incorrect information can have a serious impact on us. We kindly ask if you would consider removing or updating your review now that you have the correct information.

Kind regards

Luxe Tones Customer Service

Rated 5 out of 5 stars

Great jewellery and customer service 😀


This is the second time I have bought jewellery from here. Last summer I bought 2 pairs of earrings they are beautiful and still have not tarnished and I’ve worn them loads. This year I bought a necklace that was lovely but unfortunately the clasp broke the first time I wore it. However Chris @customer services was very helpful offered me a solution and sorted it straight away thank you would dedicate buy from here again

10 May 2025
Unprompted review
Rated 2 out of 5 stars

Gold plating wears off quick

I bought the gold plated quartz heart necklace at the end of January and the gold plating has worn off the heart already. Less than 3 months. I was very careful and never wore it in the shower, or to bed. I don’t use body lotion or perfume as I am sensitive to it. The plating hasn’t worn off the necklace chain, just from around the heart charm.
The prices are low but products don’t last long. It looks silly now with gold necklace and silver heart so can’t wear anymore. Shame as I had loads of compliments when it was new.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Lovely leopard earrings

I ordered the leopard earrings which I LOVE but the butterfly at the back was loose. I emailed the company and received a new pair within days. Chris was so accommodating, brilliant customer service. Will definitely use this company again.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service one item…

Amazing customer service one item arrived broken I contacted on the Saturday and I had my replacement by the Tuesday and this was between the Xmas and new year period absolutely outstanding customer

26 December 2024
LUXE TONES logo

Reply from LUXE TONES

Hi Jade

Thank you so much for taking the time to leave us such an incredibly lovely review!

Best wishes

Luxe Tones Customer Service

Rated 1 out of 5 stars

Absolute rip off

Absolute rip off. Plastic rubbish. I've kept the earrings as they are what I wanted to look at but the quality is dreadful. Pat Butcher would be appalled.

24 November 2024
LUXE TONES logo

Reply from LUXE TONES

Dear Helen

Thank you for your feedback. We’re sorry to hear that you’re not satisfied with your purchase. However, we’d like to clarify that our rhinestone earrings are not made of plastic.

We take great pride in our styles and the positive feedback we typically receive from our customers. If you believe there may have been an issue with your specific pair, we’d be happy to investigate further or offer assistance to resolve this matter. Please feel free to reach out to our customer support team directly.

We value all our customers’ opinions and appreciate the opportunity to improve where needed. Thank you again for bringing this to our attention.

Kind regards,

Luxe Tones Customer Service

Rated 1 out of 5 stars

My necklace came in 6 different pieces…

My necklace came in 6 different pieces all broken it was a total waste of money 😞

24 November 2024
LUXE TONES logo

Reply from LUXE TONES

Hi Julie

We're so sorry to hear that your necklace was damaged in transit.

We haven’t received any emails or messages from you regarding this issue. If we had, we would have resolved it immediately. We’re sorry your necklace arrived damaged, likely due to handling during transit, which is unfortunately beyond our control. Please contact our customer support team at customercare@luxetones.com so we can confirm your details and send you a replacement right away.

Kind regards

Luxe Tones Customer Service

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