Luxe To Kill Reviews 769

their costumer service on instagram is great! prompt responses and very helpful

Package arrived on time, perfect condition, and everything fit so nicely. Also, thank you for engaging with your followers, I really appreciated that. Muchas gracias xx

The quality and fit of the trousers I ordered are literally perfection, fits so nicely in all the right places, I always find it hard to find trousers my size. I will be buying more 100%

Customer service is excellent, whenever I message they are always so friendly and helpful!
Products are always stylish and incredible quality ♥️

Previously bought off Luxe to Kill for the first time, tried on the outfit but wasn't true to size so sent it back. After waiting for over a month for the refund I then get an email to say that my return has been rejected for 'marks'. I asked them to take a photo of these 'marks' as I had the dress on for all of about 1 minute to try on and they said that they can't send me a photo as it was on its way back to me. Massive inconvenience, I've moved address so now have to try to get the dress back somehow to try and sell on again. Scott is being very difficult in allowing me to raise a complaint, and now I'm stuck with a dress I don't like and doesn't fit me, wasting £25 in the current climate. They must be making such losses that they have to scam you into saying you have 'damaged' something when you haven't. First and last time I ever use this company. Absolute shambles and the worst customer experience!

Scott helped resolve my question quickly ☺️

Fast replies when i needed help with my order.

Fast response and understanding.
Clothing is awesome and true to size.

I'm excited about the order. The clothes exceeded my expectations. Package well packed. The delivery took longer, but considering the delivery to the Czech Republic and the delay of the package at customs, it is understandable. The clothes are of very good quality, they match the picture on the e-shop and the size description. I will definitely order again. I like the design and quality of this brand.

The quality was great, i get compliments left right and centre and they reply fast in the dms !

LTK's Scott, i hope you sleep well at night??

Why are you trying to profit from scamming people's refund money?

your business is not going to last long.

aren't you ashamed of your self?

do you have any conscious?

they claim items missing items from package also took one of the items tag off and just sent back me claiming its not resaleble? disgusting and dodging

they also refused to work with alternative dispute resolution

please if you are experiencing similar issues collected report this to trade standard we will win!

I recently returned an item and I emailed them to have an update and the lady was very efficient with her response and processed my refund immediately

Ordered linen trousers and jacket from this company but sadly it was too big. I returned it same day to exchange for smaller size but needed it urgently for holidays. Got in touch with Scott at Customer Services and he was brilliant! He said he would sort this out. He was so helpful throughout - and so professional. Suit was also very nice. Happy customer.

The consumer service was very nice and reply very quickly ! Love it !

Absolutely amazing brand and the clothing is very unique and popping

My item arrived defective and I contact the LTK customer service team. Scott was great and responded to me within 24 hours. He sent me a new item and it arrived in Canada within 1 week. I had the dress on time for my event! Amazing, seamless and unmatched customer service. Thanks Scott

best customer service i’ve encountered, helped me with shipment issues all the way through. definitely purchasing again soon

Such good quality clothing and amazing customer service when sorting out returns!

Amazing customer service from Scott. Dealt with my query quickly. Will definitely shop again! 🤍

Sadly I lost both drawstrings for the cuff of my cargos so I could no longer adjust to make them tighter. I messaged them on insta and they offered to send replacement strings straight away without question. This surprised me because it was completely my fault that I had lost them and they were under no obligation to help me. I’m so happy that I can wear my cargos again. I’ll be shopping with them again soon :)