Luxecare UK Reviews 

264
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of products, finding them easy to use. Many highlight excellent customer service, with staff described as caring, helpful, and quick to resolve issues, even out of warranty. Delivery is often fast, reliable, and well-packaged. However, some customers noted significant delays or non-delivery of orders, experiencing long waits and poor communication. A few people also reported product issues, such as water flossers with weaker pressure or leaking nozzles. Some reviewers were not happy with customer service, citing unresponsiveness or failure to resolve problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and effectiveness... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products... See more

Customer service

Customers had positive experiences with customer service, often describing it as exemplary, fantastic, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, frequently describing products as easy and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and rapid delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent sonic toothbrush that cleans superbly, looks great and has an amazingly long battery life; all at a very competitive price. However, there are too many functions, I just want to clean my te... See more

Rated 5 out of 5 stars

My Luxe Sonic toothbrush has been brilliant. It has really helped me with my gum weakness and made looking after my teeth a much more comfortable and pleasurable experience. The choice of cleaning... See more

Rated 5 out of 5 stars

Excellent Company to deal with. After spending much time searching for a head shaver as a gift for my Husband, he was delighted with this shaver from Luxcare. Light and easy to use, gives a good cut a... See more

Rated 5 out of 5 stars

Excellent company, excellent products & customer care. The toothbrush is excellent value for money. I’ve used sonicare for so many years, over priced poor quality now so I decided to try another brand... See more


Company details

  1. Health and Beauty Shop

Written by the company

Discover your ultimate self-care sanctuary with our premium personal care products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(264)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid Luxecare.co.uk.

Avoid Luxecare.co.uk.

I purchased the Silk Pro 2.0 IPL device and used it consistently for several months, strictly following the instructions. I saw absolutely no results at all.

The situation got worse when the device completely stopped working. I contacted their customer support multiple times requesting help and a refund, and received no response whatsoever.

This raises serious concerns about both the quality of the product and the legitimacy of their “money-back guarantee,” which in my experience appears meaningless.

There is effectively no after-sales support, and once you have paid, you are left on your own.

I would strongly advise anyone considering buying from Luxecare to think twice. Based on my experience, you risk wasting your money on a product that does not work and a company that does not respond.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Top shop

Top shop. The oral care bundle is a must. I've already told all my friends and family. My teeth feel super clean.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Luxe water flosser - great device and good customer service

I have used the Luxe water flosser for many months now alongside my usual flossing and brushing routine and found it to be quick and easy to use with noticeable improvement to my gum health, which flossing and brushing alone struggled with. The battery lasts a long time and is quick to recharge and the various heads supplied with the flosser allows you to select the best one for the clean you wish to undertake.

Unfortunately my flosser developed a fault recently, I contacted their customer services team and they were fantastic, very quick to respond and provide a solution to my issue. This is 'good old fashioned' customer service at its best.

I would strongly recommend a Luxe water flosser to anyone who hasn't tried one before.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. The ordering process was easy and product arrived in good time. Extremely easy to use and totally pain free. Only purchased recently but looking forward to achieving great results.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

They fit and do the job

Given 5 stars because the replacement heads fit and do what they're meant to. I haven't found any others that do. As long as the same product specification continues, I'll give them the thumbs up.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Best experience

I couldn't resist leaving a review to highlight the wonderful people behind this family business. In all my life, I have rarely come across individuals who treat their customers with such genuine care and respect.
Thank you for being who you are - your kindness truly makes a difference. I'm certain your business will continue to grow and succeed day by day. Thank you

24 March 2026
Unprompted review
Rated 3 out of 5 stars

The flosser was great while it worked…

The flosser was great while it worked but sadly stopped working after about 11months. I’ve since been in touch about a replacement given it’s in warranty. It’s been a month now and I’m yet to receive a replacement. Hoping it turns up soon…

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the sonic toothbrush

I purchased the sonic toothbrush and the process was very easy and straight forward. The product arrived well packaged and all intact. The tooth brush itself is very easy to use and does a great job of cleaning my teeth, better than my previous more expensive Braun IO. I would highly recommend this product.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Accomodating

I had a little hiccup with and order I had made and was paying through Klarna. I had to get intouch with Luxecare company, I e-mailed them, not expecting a reply as with most companies. I was pleasantly surprised with a lovely, polite e-mail from them. thier e-mail was in detail, there was no need for me to try to ring them. I found them to be most accomodating and helpful and determined to resolve my situation. They did solve the problem and in one day. I was so grateful to them, and so surprised how polite the e-mails were. If every company took a leaf out this company's book the world would be a happier place.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Go Luxe! Fab customer service

I was impressed with the Luxe water flosser I bought last year. Very effective and with useful features like the ability to empty the last drops of water from the chamber. I was even more impressed with the excellent customer service I received when the product recently went wrong. All dealt with in a couple of emails and a replacement being delivered shortly. Go Luxe!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

A very good toothbrush

A very good toothbrush. I have used many like it before but this is the best I’ve used. I had a slight issue and contacted customer service who were quick to reply and sorted everything out in minutes for me. I recommend anyone to try this product.

18 March 2026
Unprompted review

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