I ordered stupidly before reading all these AWFUL reviews. Requested a return before I even received them in the post. Got the item haven’t even opened the package as no need to so requested retu... See more
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See what reviewers are saying
Me and a client of mine have recently discovered luxe by she hair and we are so impressed with it! Amazing range of products especially as a hair extensions technician and brilliant colour rang... See more
Absolute shambles of a company. Major scam artists. Ordered next day delivery. Still not here. Phone numbers don’t exist. Shocking communication. Royal Mail tracking number isn’t coming PB0123... See more
Repeat customer. I have purchased nano hair extensions from Luxe by She over the last few years and have never been disappointed. The quality of the hair is amazing, lots of colour shades to choose... See more
Company replied
Company details
- Hair Extensions Supplier
- Hair Extension Technician
- Hair Product Store
- Hair Removal Service
- Hair Replacement Service
Written by the company
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Contact info
United Kingdom
- luxebyshe@mail.com
- luxebyshe.co.uk
Breach of guidelines
Temu of Hair Extensions
I came here 10years ago for extensions and I was really impressed with the hair. I thought 10years later after trying multiple brands I’ll try their clips in.
DO NOT BUY!!! DO NOT BUY!!!
order placed 28th March. 9th April I have picked up my order. After paying delivery.
Hair comes from china. Expect to pay £12.95 fedex charge.
1-4 days delivery when I questioned this was told this is shipping time (not delivery and shipping)
Originally this used to be good quality, sadly over 10years greed has come in the way of quality and can only be classed as Shein or Temu version of hair extensions. Constant sales and offers but no reality, just ‘saving money’ had a sale longer than DFS.
Also if your still unsure, check out the comments on their posts on Facebook, TikTok and instagram. For 64k followers to have 4 comments (but then 2 only appear as negative ones deleted) speaks volumes.
There are no genuine comments as any slightly negative ones are deleted. Their name has changed multiple times over the years and we can see why.
This is likely to be deleted so Iv saved a copy and will continue to repost.
I will add, yes I have had responses from Luxe by She, but these are generic, ‘assuring just because the hair comes from china doesn’t mean that it is’ and said it is on their website and email to inform customers they will have a FedEx bill. - there’s no such thing.
Unless you look like a love island contestant / or they can make money out of you I wouldn’t bother.
Oh and btw their return policy is 14days from ordering. I had to pick up my order at the earliest time on the 12th day! So make sure you definitely want to keep after buying as your stuck into keeping as it’s likely the hair will come after the return cut off. Sadly I have no choice now as will not have time to return so they caught me on this one.
Ps weighed my extensions in the bag they came in. 200g hair extensions comes to 195g (plastic bag included) so you don’t even get your moneys worth.
Then for their first reply to my review is ‘we can’t seem to find an order’ is rather laughable.
AVOID AVOID AVOID!!!
19 August 2025
Unprompted review
Reply from Luxebyshe
Hi thank you for taking the time to review however unfortunately we can not allocate a order to this review
Please can you reach out to confirm your order number and date of order so we can assist you further
Please rest assured that we do appreciate each and everyone of our customers and we work hard to ensure every customer receives the highest of customer service
We do have a 14 day refund and return policy. Each item that is returned with in 14 days with in the original packaging and with the hygiene void stickers and tags in tact will be refunded.
We work hard to be as transparent as possible ensuring the weight of every product and detailed description of what each pack contains are clearly listed.
We pride ourselves on working with the highest quality of luxury human hair only and the positive feedback and reviews we receive from our customers does confirm this.
Many customers do go on to re use their hair extensions for many years to come. We work with trust worthy and highly reputable manufacturers only.
Please do reach out to provide us with your order number as we are keen to assist you further with this matter
Kind regards
Luxe by she
Do not buy from this company the hair…
Do not buy from this company the hair is awful just feels like hair from China already loosing length and feels and looks like straw what a rip off! I have sent an email about this but heard no response. You can actually order the same hair from eBay for half the price.
31 March 2025
Unprompted review
Reply from Luxebyshe
Hi Liv thank you for leaving your review
We take all of your feedback on board in order to improve or services
After investigating further here I can see that the customer care team had been in touch with yourselves and had sent over all of the quality inspections / return questionnaire documentation etc in order to follow up on your complaint
However upon receiving back this documentation you had brought to the teams attention that you had further processed and silver shampooed the hair extensions
We do have a strict returns policy that we and all other hair extensions brands do have to stick to for hygiene reasons.
We do offer full refunds on all orders that are returned with in the original packaging with in 14 days
Unfortunately because you had made the decision to remove the product from the original packaging and hygiene void stickers, the returns team could not accept your return
We also recommend against colouring or further processing the hair extensions as if done so unprofessionally this may damage the hair
For more information please refer to the Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to be refunded.
Please rest assured that we do value your custom and although your return did not meet our returns criteria we are still here to help
A member of the team will reach out to you shortly
Kind regards
Luxe by she
I ordered some extensions they were too…
I ordered some extensions they were too dark. Was told to send them back for an exchange which I did and said which ones I wanted .. no reply.. for days now.. I have spent hundreds and having no extensions and nothing to show for it..
29 March 2025
Unprompted review
Reply from Luxebyshe
Hi unfortunately we are struggling to link a order to this review
Please can you reach out and provide us with a order number & date so that we can help assist
The returns team do work hard to ensure all returns are refunded / exchanged with in a timely manner
We will look forward to hearing from you so that we can resolve this asap
Kind regards
Luxe by she
DO NOT USE!!!!
DO NOT USE!!!!
ordered hair from them had to open to make sure it matched, the hair was different to what the site showed, couldn't return as it was VOID as I opened the pack... stupidly ordered another pack as I was stuck with the previous hair ordered same length and colour, it came diff color again and different length!!!! .... they also advertise hair that has been done by another hair specialist. ..... I also got a FEDEX bill and the hair is from China!!!!
AVOID!!!
28 February 2025
Unprompted review
Reply from Luxebyshe
Hi Demi thank you for your review
We take all of your feedback onboard in order to improve our services
We are deeply sorry to hear of your disappointment with the colour of your hair extensions
We do recommend all customers to order a colour ring or a colour hair sample to ensure the perfect colour match
We also offer a free of charge colour match service
We do have a strict returns policy that we and all other hair extensions brands must stick to for hygiene reasons.
We do offer full refunds on all orders that are returned with in the original packaging with in 14 days
Unfortunately because you had made the decision to remove the product from the original packaging and hygiene void stickers, the returns team could not accept your return.
For more information please refer to the Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”.
If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to be refunded.
We work with trust worthy / reliable manufacturers only and we pride ourselves on supplying the highest quality of luxury human hair
Many of our customers do go on to wear their hair extensions for many years to come. The positive reviews can confirm this
The courier can charge a small import fee from time to time depending on a few factors / if the hair was shipped from the HQ or the manufacturer and depending on the delivery address. This charge does go directly to the courier and is a legal requirement therefore out of our hands. We do cover this with in the company policy and again with in the confirmation email.
Please rest assured that we do value your custom and although your return did not meet our returns criteria we are still here to help
A member of the team will reach out to you shortly
Kind regards
Luxe by she
Do not order from the site they are…
Do not order from the site they are scanners. I ordered 18 clip in I received the worst type of extensions the clips were falling. The clips won’t sewn in straight. The thread was showing the hair was shredding. The quality of the actual Hair is not 100% human. There is a mix of synthetic. I have bought clipping extensions. For over 15 years and I have never received such a horrible set for the price that I paid especially everything about them was bad and not usable
27 March 2025
Unprompted review
Reply from Luxebyshe
Hi Natsanet, thank you for your review
Please rest assured that we take all of your feedback onboard in order to improve our services
We are very sorry to hear of your disappointment with your clip in hair extensions
We do work very hard to ensure the quality of our seamless clip in hair extensions are of the highest quality available
This product is produced from raw luxury human hair only and can be reused for many years to come as long as the full aftercare guidelines have been followed
We do offer a guarantee on this hair when the aftercare products are purchased at the time of order
After investigating further I can see that unfortunately the luxe by she aftercare shampoo and products had not been purchased
We can not guarantee our hair extensions with out the use of these products as other products can include damaging / harsh chemicals that can have a detrimental effect on the hair extensions causing shedding / drying etc
A member of the team will reach out to help assist you further here
Kind regards
Luxe by she
Absolutely awful !!
Absolutely awful !!! The hair comes from china ! They are selling synthetic hair and advertising it as Russian ! I am a hair extensionist and have never seen such bad hair or customer service. I’m suprised they’ve lasted this long and are able to still con people in this way ! I finally managed to stop the klarna payments. This
company needs investigating asap!!!
27 March 2025
Unprompted review
Reply from Luxebyshe
Hi thank you for your review however unfortunately we have been unable to link your review to any orders on the system
Please can you reach out to provide the team with your order number and date so we can help assist you further
All of our hair extensions are sourced from small rural parts of the world to ensure the highest quality
The hair is 100% human hair only
All of our professional luxury hair extensions can be reused again and again and we have positive reviews confirming that the hair has been worn for many years
Please rest assured that we do pride ourselves on supplying the highest quality of human hair only
We will look forward to hearing from you so that we can resolve any issues immediately
Kind regards
Luxe by she
No refund
I bought a colour ring as I wanted to buy my client's extension. As I didn't receive it, I emailed them few times and finally got it in 10 days. My client couldn't wait and she cancelled it. I sent it back and supposed to have refund but no response.
13 March 2025
Unprompted review
Reply from Luxebyshe
Hi thank you for your review however unfortunately we are struggling to link your review to a order
Please can you reach out to provide the team with a order number and name so we can assist you further
The returns team do work hard to ensure all returns are refunded with in a timely manner. If you can please let us know your return tracking number we can then track your return and help investigate further for you
Kind regards
Luxe by she
WORST HAIR EVER HAD! DO NOT USE
Worst Company that we’ve ever dealt with with Crap hair They don’t reply to you.. WARNING to everybody Do not use this company!! Scammers!! This post will be deleted as a lot of negative reviews get deleted from this company … but I am prepared to repost as many times as it takes until my daughter gets her money back! Pleased to anybody that reads this do not use them! This company has been Reopened under this name as I’m assuming she had no choice well, I will be relentless and committed to making sure I comment on this as many times as necessary …
17 March 2025
Unprompted review
Reply from Luxebyshe
Hi thank you for taking the time to review however unfortunately we can not allocate a order to this review
We work with trust worthy and highly reputable manufacturers only, to supply our customers with the highest quality of luxury human hair only and we do pride ourselves on this. Many customers do go on to re use their hair extensions for many years to come.
Please can you ask your daughter to reach out to confirm her order number and date of order so we can assist her further . The team are always happy to help with any issues that our customers may be experiencing however they can only deal with the customer for privacy reasons.
Kind regards
Luxe by she
DO NOT BUY FROM THIS COMPANY
Extremely bad quality hair it’s matted and tangled within weeks of wearing it, they say there’s 50grams in a bundle but when weighed only 39. i complained about the quality of hair and they tried to blame me for the state of the hair but told me if i took down my bad review and sent the hair back they would replace it, which they did with the same bad quality hair sent out from china which you then later receive a bill for shipping. if you leave a bad review they’ll just write good ones to cover up the fact there sending out bad quality hair from china!
27 January 2025
Unprompted review
Reply from Luxebyshe
Hi Heidi, thank you for your review
We take all of your feedback on board in order to improve our services
We do work very hard to ensure the highest grade of hair with in each bundle. Our double drawn hair extensions are made of the highest quality human hair only. And we pride ourselves on this.
I am very sorry to hear of your disappointment with your product, please rest assured that we are always happy to help and we have a team of dedicated customer care members ready to assist with any hair quality issues
After investigating further I am happy to see that your issues had been resolved quickly and efficiently by the customer care team
The returned hair extensions had been weighed and quality tested and we had confirmed the correct weight. Upon the teams quality checks there has been no issues with the hair found and the hair was not matting however you had confirmed that the luxe by she after care products had not been used.
The use of these products are very important. These professional formulas do help pro long the life span of all hair extensions. Unfortunately many other shampoos do include harsh chemicals that may damage the hair extensions.
I can see that this has since been resolved and the team had worked hard along side yourself to ensure the best outcome for you and had agreed to replace your hair extensions along with offering some free of charge hair care products, resulting in your complaint case been closed.
A member of the team will reach out to see if we can assist you further.
Kind regards
Luxe by she
poor quality hair and customer service
poor quality hair. you cannot look at the hair without it becoming void to return. there’s. lovely sticker attached to it saying something creepy like “once you undo i’m with you forever”
they won’t refund, they ignore messages, my hair is currently lost and i’m being told it was signed for when it was not.
klarna warn you that it’s a high risk purchase.
the tape wedts r horrific.. they fall straight out and you CANNOT have a refund.
hair is shorter in length and weighs less than advertised. really disappointed as they used to be called stephanie and the hair was beautiful.
had a whole round terrible experience and they have an excuse and blame you for everything
1 March 2025
Unprompted review
Reply from Luxebyshe
Hi Karen, thank you for your review and for your honest feedback
We take all of your comments on board in order to help us improve our services and offerings
We work very hard each day to ensure all information is readily available on the website for customers to read before making the decision to purchase from the luxe by she website
We do make customers aware of the hygiene stickers prior to purchasing. This is a protocol that every hair extensions brand must follow for hygiene reasons however the clear packaging does allow for colour matching.
Any products that are still with one original packaging with the hygiene stickers prior still in tact can be returned.
I have investigated further here and I can see that your account manager has been in regular contact with you and has tried to reply to each message with many been out of office hours.
We have been in touch and I am happy to see that the team have helped resolve your issues.
I can see that you had said that you had ordered a tape weft by mistake and then you had decided to cut this up in to tapes.
We would always highly recommend against doing this to avoid any future issues with the hair. Our tape weft hair extensions must be applied professionally in order to stay securely in place with in the customers hair.
I do regret that you had not got in touch with the team before deciding to go ahead and cut the tape weft up into tape strips. We would have been more than happy to help with a quick exchange process for you and your client.
We do appreciate your custom and we are always here to help. I am very sorry for your disappointment and a member of the team will be in touch to help resolve this further for you.
Kind regards
Luxe by she
This is the worse quality hair…
This is the worse quality hair extensions I’ve ever had & I’ve been wearing hair extensions for over 10 years & know how to look after them well, I ordered a light blonde & brown & even bought the recommended branded hair products to use. After 3 washes the hair felt dry & knotty at the nape of the neck. Kept tangling up throughout the day & now full of split ends, the brown faded to a brassy ginger colour. I’m getting them removed after having them in for 3 months they are so bad. I emailed the company & was offered a substantial discount on more hair but I wouldn’t spend another £1 on this poor quality hair. Very disappointed.
1 November 2024
Unprompted review
Reply from Luxebyshe
Hi Rebecca, thank you for your review and for your feedback . We take this on board in order to improve our services.
I am very sorry to hear of your disappointment.
After investigating further I can see your order was placed in October 2024 however I can not see any products linked to this order. We do recommend the use of the full luxe by she aftercare in order to help pro long the lifespan of the hair extensions.
A member of the team will be in touch to help resolve this matter with you
Kind regards
Luxe by she
I had to leave a review after my…
I had to leave a review after my wonderful experience with this brand. It’s hard to find a brand that are so helpful these days but the luxe team really are so passionate in what they doI feel they helped me every step of the way from the initial colour match right up to help with my shipmentI even had a courtesy message to ask how I was finding my new hair and to see if there was anything I needed help with. I would defo recommend this brandCustomer service at its best and that’s not to mention my gorgeous new hair extensions.
5 March 2025
Reply from Luxebyshe
Thank you very much for your lovely review. This is much appreciated.
Kind regards
Luxe By She
SCAMMERS!!!!!
They ship the cheap nasty hair straight from china… you’ll have a customs fee to pay within a few weeks of receiving, which they refuse to refund. 50g of hair per bundle apparently but I’ve weighed all three bundles 2x 37g 1x 39g. Hair is also very thin and straggly on the ends, measures at least 2 inches shorter than you order. Just trust the negative reviews and check unsponsored reviews on TikTok…everyone saying the same about missing hair and length and poor quality so it’s not a one off unfortunately. Used to be a great company but will never ever use again and I’ll tell anyone I know not to either.
1 March 2025
Unprompted review
Reply from Luxebyshe
Hi Sam, thank you for your review. We take all of your feedback on board in order to improve our services.
I am very sorry to hear of your disappointment.
After investigating further i can see that a member of the customer care team has already been in regular contact with yourself to help resolve your issues and I am happy to see that this has now been resolved.
As a reputable hair extensions brand we do pride ourselves on supplying the highest quality of luxury hair extensions only to our customers. We work with a very reliable manufacturer and each product is checked and quality tested before shipment.
We sell each product by weight (average 50g per pack) to prepare for some loss during the drying & preparing procedures.
Any product that is not of satisfactory will always be exchanged
Kind regards
Luxe by she
The worst thinnest hair extensions I’ve…
The worst thinnest hair extensions I’ve ever had. Stephanie doesn’t fit the hair extensions, but none of that was mentioned during booking. My white blonde hair had thick coarse black hairs in it And there was loads of crosshairs the fitting was really sloppy and quick. When I went to have the extensions removed, they missed half of the beads and I had already got the Uber To leave when I realise they have missed them. Because they were in such a rush, the young girls that work there. This brand used to be called Stephanie’s hair extensions and the reviews were really bad I should have listened. The instagram is not representative of the service
1 March 2024
Unprompted review
Reply from Luxebyshe
Hi thank you for your review however unfortunately after investigating further through out all orders and correspondence records I can not allocate an order to your review.
Please can you get in touch so we can help assist you further.
Kind regards
Luxe by she
I've had a trade account with Luxe by…
I've had a trade account with Luxe by She for three years and have never had to go through the complaints process for faulty hair.
However, I recently needed to contact customer care as one of my clients was unhappy with the shade. The process was incredibly smooth, and the customer care team was quick to respond.
Katie made the return process effortless, and I was truly impressed with her support. She was friendly, understanding of my client's concerns, and compassionate towards me as a hair extension artist.
Both my client and I are extremely happy with the service!
Thank you for resolving the issue so quickly and efficiently. It's reassuring to know that if any issues arise in the future, Luxe by She is there to help and support.
The customer service was outstanding, and I will continue using Luxe by She as my main supplier. The quality and service are truly unmatched!
Thank you again for your hard work and dedication-you were fantastic!
24 February 2025
Reply from Luxebyshe
Thank you very much for your lovely review. This is much appreciated.
Kind regards
Luxe By She
I would put 0 stars if I could!
I would put 0 stars if I could!!
I’m absolutely furious with this company! I have a hair extensions business. I bought the hair to fit for my client. I wish I could attach photos.
I ordered this hair for my client on 5/12/2024 and fitted it for her on 12th December. She then came to me in January for maintenance and the hair was so thin and shedding every time you touch the hair. It feels like straw!
I’m sorry but I am extremely unhappy. Not only did they send me the incorrect hair as I ordered flat weft and they sent me genius weft, but the hair quality I have found awful. We ordered 24” and were already having the trim it due to the hair being so thin and wispy on the ends. My client had hair previously which lasted a year. However this hair already needs replacing the thickness has completely gone in the hair. She uses all the right products and looks after her hair very well. She has been coming to me for 4+ years and it’s upsetting to have my client so unhappy after spending nearly £400 on her hair in December.
After contacting the company they wanted my client to travel 1.5hrs to me to remove the hair extensions and for her to go without hair to send back to them to ‘investigate’ even though they asked me to send videos of what the hair was doing so I don’t this! My client can not be without hair extensions for personally reasons. It’s her confidence etc..
I explained this to them and have had no further response.
Yet my other suppliers had a similar issue I send them an email and they immediately sent me replacement hair (full head)
Luxe by she customer services awful and you have to continuously send message after message to even get a response.
I am absolutely disgusted and potentially lost a long loyal client due to this company!
Please DO NOT PURCHASE..
I will be taking this further to get my clients money back!!
12 February 2025
Unprompted review
Reply from Luxebyshe
Hi Chantelle thank you for your review.
I am very sorry to hear of your disappointment in our brand. Please rest assured that we do appreciate your custom and we are here to help.
After investigating further I can see it was the luxe weft 24” that was originally ordered and I am happy to see that the team have been in regular contact with you and your customer with multiple solutions here.
Unfortunately as the hair extensions had been worn for 3 months with out the correct aftercare been followed this does void the usual guarantee that comes with each luxe by she product
The luxe by she hair care range products do help pro long the life of all hair extensions and with the use of these products we do guarantee the hair extensions. Unfortunately other shampoos can include harsh chemicals that can cause damage to the hair extensions resulting in drying / shedding etc.
Despite the advised aftercare not been followed we have asked for you to return the product for testing so that we can help resolve this issue for you. We do value your custom and we are keen to resolve this with the best possible outcome for you and your customer however we do need to see the product first.
The company policy does state that any alleged faulty items must be returned with in 7 days of been reported in order for the hair to be checked and tested before a refund / exchange decision can be made. This is a standard returns procedure that all hair extensions do follow.
Please get in touch if you do decide to go ahead and return the product
Kind regards
Luxe by she
Terrible customer service
Terrible customer service! Tried to contact via message, social media and email several times! Their shades and extensions are advertised entirely different to how they come! The extensions are shown as an invisible weft and when they came they were the opposite of invisible and just a long tape! The shade was suppose to be a silver platinum mix and was yellow! Can’t even get in touch with anyone to speak about this!
19 February 2025
Unprompted review
Reply from Luxebyshe
Hi thank you for your review. Unfortunately we can not allocate an order or order number to your provided name. Please get in touch so we can resolve this for you.
The team are always happy to help exchange any products and work very hard to reply to all correspondence coming through.
Please contact luxebyshe@mail.com with your order number and the team will be happy to assist.
Kind regards
Luxe by she
I ordered the nano tip hair for extra…
I ordered the nano tip hair for extra volume, and I couldn't be happier! The extensions blend seamlessly with my natural hair, and I've received so many compliments.
I'm absolutely thrilled with my purchase and will definitely be ordering again in the future-through, with how long the hair lasts, it might be a while before I need to!
19 February 2025
Reply from Luxebyshe
Thank you very much for your lovely review. This is much appreciated.
Kind regards
Luxe By She
Scammers
I would give no star if there was option!
Received hair very poor quality they state it is a real human hair but it is not! Colour didn’t match. If you wanna check the colour you must do it in box which is impossible to do. They command you to check the quality in the box as there are stickers once you open the box you must keep it! It is not possible to see the colour and check the quality in the box!
It is a scam business where they force you to keep the product once opened the box! Even if you don’t open the strands which are sealed they still claim you won’t get refund or exchange !I have returned the hair to them in to their PO Box. They saying they won’t refund me. It’s a big scam not a customer service!
13 February 2025
Unprompted review
Reply from Luxebyshe
Hi thank you for your review, we take all of your feedback on board in order to improve our services
After investigating further I can see that the customer care team have been in regular contact with you
The team had helped you with our return process however up on your order arriving back your return unfortunately had not passed the productions return checks
As the team previously mentioned this was due to the product been returned with out the original packaging and with the hygiene stickers removed
Has a hair extensions company we do have to stick to these hygiene protocols, as does every other hair extensions brand
We do work very hard to ensure this information is readily available on the website site and again on each product
The hygiene tag read DO NOT remove - No return once removed
And the hygiene sticker reads IMPORTANT please colour match through the clear packaging. Once removed we are together forever
I am sorry you had missed this. The team have been in touch via email and are waiting for your reply.
Kind regards
Luxe by she
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