Luxbags by Jiaxin Reviews 

122
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that luxury items arrive looking even better than expected and match all provided descriptions perfectly. Consumers are also deeply impressed by the prompt delivery times, reliable tracking, and the professional, helpful attitude of the staff during all communications. However, some people mentioned minor issues regarding the packaging of their items, feeling that expensive luxury pieces could have been packed much more carefully. A few consumers also noted unexpected delivery charges, international import fees, or carrier restrictions that caught them completely off guard upon final arrival.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in excellent... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive very quickly and are packed... See more

Staff

Customers had positive experiences with staff, frequently highlighting fast responses, helpful support, and... See more

Response time

People report positive experiences with response time, frequently highlighting prompt answers to questions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite being vastly different time zones, response time was incredibly fast. Shipping was really quick as well once shipped and I had no issues with customs. Bag is exactly as described with all orig... See more

Rated 5 out of 5 stars

This is my 3rd bag. I bought from Luxbags. Outstanding quality and the details are 100 % perfect. Jiaxin responds really fast, no matter if you have questions to the bag or need support. Her knowledg... See more

Rated 5 out of 5 stars

Found exactly the bag I was looking for! Accurate description of bag condition, great photos to show it, and it shipped quickly and looked better than exacted. Jiaxin was very responsive and accommoda... See more

Rated 5 out of 5 stars

Jiaxin was very kind and patient with me while trying to source my bag. She sent me pictures, videos and was upfront about the condition and worked with me on a great price. Be prepared for packaging... See more


Company details

  1. Handbags Shop

Written by the company

Luxbags is a Hong Kong- and France-registered purveyor of authentic pre-owned designer handbags and accessories. Luxury fashion is aspirational, yet often remains out of reach. Waiting lists at fashion stores, limited editions, prohibitive pricing, and a second-hand market plagued by counterfeits and snobbish or indifferent customer service can frustrate your aspirations. At Luxbags, we aim to be different: we believe that luxury should be shared, not hoarded. Our vision is to empower, not to gatekeep. We offer a sustainable and accessible pathway to iconic handbags, minimising environmental impact while maximising style. Our mission is to provide exceptional value on authentic pre-loved designer pieces and deliver unparalleled customer service, becoming your trusted destination for pre-loved luxury. We curate a collection of inspiring pre-loved treasures that empower you to own your dream bag and fulfil your aspirations in fashion and beyond. We also engage professional cleaning and restoration services to give our bags a makeover before they go to their next owners. We believe that these bags all deserve a second chance at being cherished by a new owner, and we invite you to join us on this journey of extending the lifespan of our favourite bags. As a business that is committed to promoting sustainability, we are always seeking new ways of reducing our environmental impact. By providing a space for stylish and sustainable fashion, we hope to inspire others to embrace the second-hand luxury movement and contribute to a more socially and environmentally sustainable future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

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1-star

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Replied to 100% of negative reviews

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4.8

All reviews

(122)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Start to finish positive experience

I was searching for a rare Chanel tote in a particular color and found a few online. It came across the one I eventually purchased from Luxbags. It was in great condition as described. I had several questions since I was not familiar with the company and did some research, looked at reviews, and contacted them directly with several questions. They were very responsive and customer supportive. I actually went to a third-party authenticator before I purchased, and it was approved as authentic. The person purchasing process was easy and with their return policy, being fairly generous, I felt comfortable in my purchase. The bag is excellent and as advertised on their website. I would highly recommend this company and would purchase from them again.

21 March 2026
Rated 5 out of 5 stars

Chanel mini square bag

The girl is very friendly and responds quickly to messages. The shipping was quick and the bag was packed safely. The shop has a nice selection of purses at reasonable prices. Thank you.

5 March 2026
Rated 5 out of 5 stars

Amazing customer service and I love my bag!

Despite being vastly different time zones, response time was incredibly fast. Shipping was really quick as well once shipped and I had no issues with customs. Bag is exactly as described with all original documents and a certificate of authenticity. I’ve been searching for this bag for a while now and I’m so happy I was able to find it! Overall, would definitely recommend Luxbags!

10 March 2026
Rated 5 out of 5 stars

Great service

I loved buying from Luxbags. My bag came in GREAT condition, like it was brand new! The delivery was also very fast. I will definitely be buying from here again!!!!

27 January 2026
Rated 4 out of 5 stars

Great experience with Luxbags

Great experience with Luxbags! Jiaxin was quick to respond every step of the way. If I could give 4.5 stars I would. I had a slight issue with shipping but this was nothing Jiaxin had control over being it was in a different location and this was more of a UPS/shipper issue of not having actually picked up the package. It was settled quickly and I received my bag the following week. Given the price and quality/history of the bag, I would hope that it could have been packed a little more neatly and carefully in a larger box as opposed to being smooshed in there, but the bag is collapsable and only had a dust bag so didn’t need a huge box, but something a little roomier would have been appropriate. As I mentioned it was in a different location and this was nothing in Jiaxins control. Have referred several people to the site already and will purchase again

4 January 2026
Rated 5 out of 5 stars

Pleased with the Tyvek organizer!

The Tyvek organizer for my Goyard Anjou GM fits perfectly, is well made, and has ample pockets. It gives the bag some shape as well. I feel safe from spills or leaks in the bag. I am also happy to find that it will work in my LV Neverfull GM as well.

7 January 2026
Rated 5 out of 5 stars

Jiaxin is the best for second hand bags!!

Jiaxin was very kind and patient with me while trying to source my bag. She sent me pictures, videos and was upfront about the condition and worked with me on a great price. Be prepared for packaging to be nothing special but Jiaxin does provide a certificate of authenticity with purchase. With the new tariffs in place I did pay import fees when delivering to the US but I will be a returning customer highly recommend for sourcing handbags second hand!

8 December 2025
Rated 4 out of 5 stars

The bag is beautiful and match the…

The bag is beautiful and match the pictures, but I was disappointed with the packaging, A such expensive bag could be better packed. It arrived very crinkly, without the original dusting bag, not the opening package experience I was expecting for a Gucci bag.

25 November 2025
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, great communication and perfect bag! Loewe Medium Puzzle Bag - has been on my wish list for years but wanted a particular colour! Found on Luxbags and with me within a week!

30 November 2025
Rated 5 out of 5 stars

Great experience

Bag was in great condition, as advertised.
There was a small delay shipping but Jiaxin was very communitive and helpful.

14 November 2025
Rated 5 out of 5 stars

Happy purchase!

Very happy with my purchase. Jiaxin was truthful with the condition of the bag, and it came in excellent condition! Delivery was fast. Comes with entrupy cert.

28 November 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, the bag was in perfect condition - and shipping and communication were very prompt. I will definitely shop from here again. Thank you!

6 November 2025

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