Luxans 

Second review. Absolutely a scam. Have been waiting4 months for refund. Had correspondence with them saying refund has been done but still nothing. So definitely DONT BUY FROM THEM.

If I could give it no stars, I would. Complete rip off. My fault for not reading reviews first, but did appear very authentic. First delivery was way too small. Agreed to pay much less and try again. I could have made the top better myself. Total shonk. DO NOT BE TEMPTED!!

No options to give a zero star review - do not waste your time and money dealing with this fraudulent organisation.

They sold a cheap, imitation, non functioning product, after requesting a refund I was asked to send all sorts of evidence of videos and pictures of it not doing what it is supposed to.

After eventually figuring out a way to do this, they claim it is now outside of 30 days and they are not going to do anything. (Despite lodging the claim of the faulty item 14 days after receiving it) Fake products - fake 'customer service' - wish I read the reviews here before buying - STAY AWAY!!!

Chinese scam company. Very misleading with their website making you feel like you’re buying from an Australian company. Their descriptions and photos of their products are photoshopped. I threw a $360 pendant light straight in the bin. At the end of the day I was tricked and it’s my fault for not doing my due diligence, a quick google will save you money, stress and time. Please avoid!

If I could give no stars, I would. This company is absolutely shit, crappy clothing, dismal offer of a part refund and then no refund comes back to you. They are the biggest scammers ever and you should avoid at all cost, because you will definitely loose your money.

0/10 thought I ordered from Melbourne company, turns out it wasn't. Shoes came, in dodgy packaging, shit quality, three sizes too big. I emailed them to return and get a refund. Clearly an AI bot replied pleasantly at first to offer exchange if I paid extra ..haha no thanks, then they offered a 15% refund and I keep the shoes....again why would I want to keep something that's no use to me and rubbish quality. Several attempts to make contact after, I still have no response. And clearly from the rest of the pattern of shitty reviews they are getting I don't expect a response or to see my money again. Lesson learned, shop from unknown brands. I have reported to the consumer affairs so they are aware.

I would avoid buying anything from this company...looks like they are UK based home office type shoddy front for shipping dodgy goods out of China.. Product arrived damaged in loose unprofessional packaging, incomplete cabling connection & I suspect not compatible with Australian Wiring Standards . Initially responded but then went silent. A scam company

My son ordered jeans with no button hole, let’s hope he gets a refund, will not purchase again

Terrible quality products. They are posing as if they have a Melbourne store. It’s a drop shipping company. Will not issue refunds either. Avoid

Bought a pair of sneakers from “a Melbourne store” which doesn’t exist. Only to wait a month for them and absolutely nothing like the picture. Way too small also. So contacted them for return said we do t do returns but will refund you $11 paid 90 one mo th later still waiting. Plus shoes were so crap that I binned them. DONT BUY FROM THEM.

As a Father's Day present, on 24/8/26 I thought that I was buying on line a navy men's hooded, fleecy lined canvas cotton jacket from a Melbourne store with free postage. Including the compulsory $9 for insurance I paid $96. The oddity of the emails I then received which included lots of pleasantries but neither a shipping nor estimated delivery date caused me to find more info about Luxans. It does not in fact have any stores in Australia and is based in China. When I attempted to cancel my order, I was told that it was against company policy and that the shipment of the garment was already being processed. Still no shipping or delivery dates however, and the tracking link the very apologetic bot sent did not work, I tried to block the payment at my bank but was unable to do so. Finally the jacket turned up today (barely on my front verandah like a poorly thrown newspaper). It is too small, made of cheap polyester, and medium blue, not navy.. A complete waste of money and time. DO NOT BUY FROM LUXANS!

I ordered a wifi extender which was quoted in Australian dollars. After a long wait I emailed and realised it was coming from China. I then asked that the product be compatible with Australian power points. When it finally arrived it would not fit. I contacted them and they asked for photos which I sent. I was then asked numerous times about what the problem was. A person called “Alma” continued to ask for the same information. I requested a refund and was told this was not company policy and they again asked what the problem was. I was offered credit for the cost if I paid another $20. I again requested a refund and they went silent. DO NOT DEAL WITH THIS DECEPTIVE INCOMPETENT COMPANY.

Luxans.com is a complete scam.

The 8TB SSD drives for $96 seemed too good to be true, and it is. My mistake.
They are "fake capacity drives" with hacked firmware incorrectly showing a 8TB when it is actually a poor quality micro SSD card inside with only 16GB. The firmware loops back and overwrites data from the beginning when going past 16GB, so you can't even use it as a 16GB drive.

Don’t buy from this site. Everything about Luxons is a scam. The website itself, the products they display are not what they send, the phone numbers are UK mobile numbers that cannot be traced to anyone, they seem to have copied and pasted T&C’s from other sites that make no sense, they don’t provide a return address on the website- for obvious reasons. They offer %25 back when they know u are onto them., which also isn’t disclosed on the website. Then then have the audacity to tell u .. u agreed to these undisclosed terms which included a return address to China! PayPal seems not to be supportive of customers who purchased through this site.,despite having a policy that $ will be returned if u can prove the goods you received were “significantly different as described” which they are! They have lovely pics on the site but that it.. pics only.. the reality is the products they send are cheap badly made imitations. I don’t think they actually have any of the products as listed on the site. After a month of correspondence to Luxons via PayPal my claim was successful and all money returned. Thanks to PayPay claims resolution process.

Thought I was buying from an Australian company, turns out they are another Chinese mob just out to scam the customer. 6-12 day delivery turned into 20 days, item received was not what I ordered. Help desk full of flowery apologies but no action, requested return label and refund after complying with request to send photos and description of item received , now they are not responding . Looks like fraudulent advertising, website shows one thing and item sent is a cheaper version nothing like what is displayed on website .

I have read reviews of this company, and I wish I'd read reviews prior to ordering goods. I am jumping to the conclusion I'll never see the goods I have paid for.

Thought what i was purchasing was an Australian Company.
Order turned up from China and it was incorrect product,
After the initial contact I have received no further correspondence.
Wil give a little longer and if no resolution will contact Consumer protection.
Paid top dollar for inferior products..stupid!!

DO NOT BUY FROM THIS COMPANY.
After ordering from what I believed to be an Aussie company, after about a month, only 1 of the 2 items turned up. I informed the support service who were very apologetic and they asked for any proof I had. I supplied photos of the packaging that clearly stated 'Parcel 1 of 1'. NEVER HEARD FROM THEM AGAIN.

DO NOT BUY FROM THIS WEBSITE - it implies it is a Melbourne based company. When the product did not do as described, I emailed to return it and they replied once asking for a description of why but then no more replies after that. I disputed through PayPal, and was asked to return the product to a China address. NO REFUND ALLOCATED - even after paying $60 to return the product. DO NOT BUY FROM THIS SCAM WEBSITE

I ordered a light up mirror, thinking I was ordering from Melbourne Australia. It was meant to be express shipping but took nearly a month to arrive. Once I finally received this week the plug was a USA plug and not suitable. I have now sent 3 emails to try and rectify the situation or for them to refund my money but they do not respond.
Absolutely disgusting customer service.
Would definitely not recommend.