Luxair Reviews 

The airline notified the customers by email and sms about a 2.5 hours delay, 15 minutes the initial scheduled departure. Disappointing

Luxair is one of my best economy class, you still get something to eat and drink on a short flight, try the cremant, our “luxemburgues champagne”. The service is nice, if you are a nice traveler you will see it for sure ;)
In my case whenever I put a foot in there flight, I feel that the price I payed is well earned!

I was forced to return and replace my recently purchased cooker hood. My kitchen was fitted incorrectly, leading to the original purchase not being able fit. The delivery was great. The drive Lee was extremely helpful

Never had a worst Airline like Luxair. I’ve been calling the customer service for days, No one picked up. No response to emails what so ever. My ticket was cancelled and refunded without any correspondence. What a pathetic airline. The funny thing is, they don’t give a damn.

Ordered my Luxair extractor from there website and couldn’t have been easier. Delivered in under a week. The delivery driver was excellent opened up box once we had it inside and checked and suggested was to fit the extractor

I booked flight tickets from Porto to Luxembourg and Luxembourg to Copenhagen this summer for me and my children. Now I just received an e-mail from Luxair that my flight time from Luxembourg to Copenhagen has been changed to an earlier departure so that cannot make it in time from Porto to Luxembourg to departure in time from Luxembourg with the new flight times. I cannot contact Luxair as there is no exisiting phone number or e-mail to use for assistance. Then I filled in a blanket to get the tickets refunded and received an autoreply answer on mail that my fligths have been booked through a travel agency. When I go to booking.com it says no refunding available for cancelled tickets and Luxair will not help me. I paid a lot of money for the tickets for me and my children and now I cannot come home. I’m never going to travel with Luxair again and cannot recommend travelling with them. The worst customer service ever!

Recently I had to cancel a flight I had booked with Luxair due to medical reasons.
Whereas my other transportation providers for this trip responded with understanding and refunded money and gave a voucher without any restraint, Luxair did not want to give any compensation without any compassion. The medical reason that prevented me from flying was not honored despite the doctor's statement I presented. Coldly they said that I should have chosen a more expensive ticket in the first place.
Not a word was said about my right to a refund of at least the tax. Where I reported this myself, referring to their general conditions, Luxair reacts with the statement that I can get this amount of €10.50 back by paying no less than €49 administration costs, referring to a link that does not even work.
Anything but customer friendly.

Luxair Luxembourg Airlines - very poor quality of service - I paid for an upfront seat, and even though I made the check-in and had the seat assigned togheter with my husband, it was changed ‘by hazard by the system’ 5 minutes before flying. The staff was rude, without offering any solution, saying that if I do not accept the seat, I cannot travel. Bad experience & rude attitude, not recommended airline😤🤬

Reliable also in case of flight management problems. Interested in their client needings. Thank you.

I am travelling frequently between Luxembourg and various cities so have experienced both good and bad things. In general, the prices are very expensive, but there are few airlines flying there so a matter of supply and demand balance.

However, when something goes wrong its very difficult to get in contact with them (as other have also written).

I was bumped off the plane due to "operational issues" they claimed. I found out the plane was set to depart on time, but was just over-booked. It happens to other passengers all the time, so not a surprise it would happen to me. The negative experiences are due to the following:
* In the airport the explanation for bumping me off was I was too slow in checking in after it opened. Has never seen this stated in any of the terms..:-)

* Its impossible to reach customer service. After holding the line for 5 minutes in que I'm just cut off (more than once).

* I have filed a claim (since my next flights was much later) and the response time was 3 months

I give three stars since the planes are fine, and not exposed to major delays when travelling off-peak, but they should just be open about the plane being over-booked instead of referring to "operational issues".

Avoid avoid avoid
Changed my flight date
Takes forever to get a refund
Customer service, specifically Frank, is very rude and unhelpful

It is the most unreliable airline, who doesn’t care about their customers. If a flight is only half full, they will cancel the flight without blinking, and trash their customers. I have tried this many times, direct from Munich is the worst. The only reason why they can get away with this behaviour, is that they have more or less monopoly on certain direct routes, since no major airlines will bother to fly direct to Luxembourg. Sad but true.

I like luxair. The plane was a bit small and noisy, but ok for a 2 h flight. beverages and sandwitches were also served

torture, complete pain trying to get something sorted or get hold of someone over the phone, left me destitute with no where to go after they cancelled my flight saying its not their responsibility for hotel accommodation or transfer when they are the ones cancelled my flight, leaving me with my kids to spend the whole night at the airport for connecting flight. no customer care at all

I booked a ticket with Luxair and paid for the option to be able to change my flight. When i tried to manage my booking, this was not an option. The perosn i spoke to at the call centre refused to let me talk to their manager and then put the phone down on me.

I lost over £220 on my flights as I was not able to change them.

LCY-LUX-LCY Outward flight on time and return flight only a very short delay. Tasty beef sandwich included as well as a choice of alcoholic or non-alcoholic drink. Crew pleasant and I find those propeller planes good fun.

Really poor service with the past flights. This review is written after we have again been waiting for 45 minutes on the bus, and then we get informed the flight is delayed for an unknown amount of time. Further more, this is the third flight in the row where this company has delays. Going past frustrations and cost, the quality itself it is also poor and the experience is comparable with a low cost flight.

Useless: no number to contact in case of issues. I emailed them through their contact address and their standard reply was:
Currently we have a delay of 10 to 12 WEEKS in replying to your query.

Their website messed up and didn’t issue a ticket but lucky for them kept the money and then said they sent it back. Then they came up with an explanation that it was my banks fault so I called the bank and d they said no history of a refund was issued I offered another bank but no response. 250 euros for free for these disgusting crooked parasites. The planes are good though for short visits. This terrible customer service and stealing my money for a month now. 0000502106 Case number from 22nd of may!

I made a seat change through the their site and regularly paid by card. Two days later they charged me the same amount again.
Apparently they steal money.
I'll see if I get any explanations for what happened