Luvyle Reviews 

1,619
•
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Order did not come for months. When It arrived, I realized it was a knock off stationary advent calendar. Was supposed to have 24 unique stationary items. Was all flimsy poorly printed book marks, two... See more

Rated 1 out of 5 stars

SCAMMER! Unfortunately, my experience with this company was extremely disappointing. Customer service was unresponsive despite multiple emails. Even after we agreed on a refund, another shipment w... See more

Rated 1 out of 5 stars

Zero rating if I could. Quality is beyond substandard, matched only by their scam customer service. They are the Nigerian Prince of Chinese export. They have a huge commercial presence in LA that... See more

Company replied

Rated 1 out of 5 stars

Same issues as other customers. Slow delivery, wrong size sent, poor quality, returned to address provided, but still no refund. Company should be shut down for fraud. Still flooding me with emails... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Luvyle is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Luvyle is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!


Contact info

1.0

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TrustScore 1 out of 5

2K reviews

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3 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER, I filed a payment dispute with my bank and it sounds like this company is on a consumer watch list and as of right now, lawyers are gathering complaints so call your bank and file a dispute, it only took me five minutes to do over the phone. Please call your bank or credit card company, I am begging you to as they must be put out of business.

23 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no.510986

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

This company is a joke

This company is a joke, these items are so cheap and not even wearable. I tried to contact them online and their verification codes don't even work. Obviously they don't want you to return so they make it very difficult. I can't even locate a phone number for them. They should be put out of business for bad quality.

19 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no.509349

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

An expensive mistake

Perhaps it is my fault, but I did not realize when on the website that the company was not in the UK, making returns very expensive. The prices charged are for good quality items, but the fabrics and finish are very cheap. It cost a lot of money to return them. Luvyle denied receiving them and refused a refund.

19 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no.438373

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

I too am a victim of these scammers

I too am a victim of these scammers. My order finally arrived after almost three weeks of waiting and it is completely different in style, color and texture from the picture online. It is a cheap nylon top that looks nothing like the item I ordered. Shame on you!! Please DON’T order from this site... it should be shut down. AND Luvyle don’t bother to reply with your fake canned response!!

18 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Update to Luvyle....

Update to Luvyle.....
you are a total sham....I sent back my order to you at a cost of £12.00 3 months ago. No refund, nothing. I even have proof of postage. So not only did I waste £60 on a pile of rags, you’ve got them back...probably sold them to some other poor soul, stolen £60 from me by not refunding me and another £12.00 spent returning to you.
Apparently trust pilot is on your side and have removed a lot of negative feed back.
Trust pilot....you need to listen to customers...this is not fake feedback...this is to ensure company’s like this do not rip any one else off. What a racket this website is.
We work hard for our money and do not appreciate being ripped off!
Please stop this company

17 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Inferior clothing & Customer Service is even worse!

I would like to give LESS than one star...if that was possible. I have contacted this Luvyle everyday for the past week. At first, I received no response. Next, I started getting requests for things like the SKEU#, & and then a request for a picture of the item. Then , it would start again...same requests...like a "stalling tactic". I just kept saying I wanted to return the item (which was an extremely poor quality) and requesting a return address. The return address has NEVER been given, instead they are sending me the same (inferior) item again. Another charge??? This company is a major scam.Do what I should have done and STAY AWAY!!!

15 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no.508494

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

I hope whoever is reading this will…

I hope whoever is reading this will take my advice. Please, please don't deal with this company, you will be throwing your hard earned dollars away. I recently ordered 3 tops from Luvyle and not only did it take almost 2 months to receive the product. It is the poorest quality of any garments I've ever encountered. They don't stand behind their poor quality product and workmanship. They make it impossible to accept any returns, they demand it be returned at your cost to China, estimated cost to return items by Post Office upwards of $175.00. Their online ads make the product look fabulous but don't be fooled by them. From the time of receipt of items, I contacted them to provide a return address in order that I could return items for a full refund. With constant persistence I finally received the return address, which is in China. I also discovered the given address is in a labor factory environment in China. I paid $106.00 for 3 items and have no recourse but to now realize this company is not truthful with its customer base. They did not accept my reason for returns, even though I indicated wrong size, poor workmanship and flimsy fabric. They requested photos of items to be returned and repeatedly kept asking for photos. I requested their address at least a dozen times before they finally provided me with the info.
Joyce E. Silke

13 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Distaster

Distaster ! Notz trustworthy!
After trying now since nearly a full year - bought goods beginning of 2019 - to return the goods and have my money retransferred - i am still with the parcel here with the dresses - trying to send them back. I sent it back to a german address which was given on the parcel - it was returned because acceptance was denied - now i am trying to get a correct address from Kim - nothing - I did wait the entire year before putting a comment here - to give the company a chance to fulfill their duties - but until today nothing! The dresses were absolutely minor quality and did not fit.
Please everybody make sure you do not buy with Luvyle - first they give the impression of a competent client service but then after a while you notice that it is all not correct. They have asked me several times to close the file whith Paypal - which i did - but even this did not help. Paypal recommended to take a lawyer to get the money returned.

13 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For you order no. 446882

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

Shocking company

Shocking company. Be warned stay away. No refunds, no correct sizing, workmanship is well below standard. Nothing fits. Communication is deliberately confusing. They do not accept critism and do not back up of goods. Garments do not represent their advertising at all. Very very sorry I believed in their company’s publicity. Be alert and do not venture into their website. You will regret this.

11 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no. 478424

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

Ne commander pas sur ce site la…

Ne commander pas sur ce site la marchandises de très très mauvaises qualité, rien à voir à ce que est sur le site. Attention arnaque.

Do not order on this site the goods of very very very poor quality, nothing to do with what is on the site. Watch out for scams.

6 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

What an absolute sham this company…

What an absolute sham this company is!!!!!After seeing clothes advertised I ordered from them stupidly not reading the reviews.When they eventually arrived they are horrible and not anything like the pictures plus the sizing is completely wrong and so so so small I couldnt even try the vile things on.I am now trying to get refunded but judging by others it doesnt look likely they wont even send a return address.I will take rhis matter further but how are they allowed to carry on???????Surely Fair Trading should be stepping in??????Please do NOT buy from this SHAM company you wont get what you think youve ordered.I was loathe to give one star but had too!

6 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Inferior goods from Luvyle.

If anyone has trouble getting a refund from Luvyle contact your bank. Santander got a friend refunded in full nearly 4 months after receiving and returning shabby goods!

5 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Valued Customer,

Good day,

Thank you for your review.

Hope we meet your service expectation and we assure that your complaint will be handled in a strict and serious way to improve our service.

If you have any other concern, please feel free to contact us.

Kindly please remove or change your negative review about us. Your Kind gesture will be highly appreciated.

Thank you and have a great day!

Rated 1 out of 5 stars

Do not order from this site!!!

I cannot believe this site is still up!! I ordered from them last year. It was horrible clothes, cheap quality, horrible service, do not buy anything from this site. It’s a total scam!! Didn’t get my money back either.

5 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Cheap Chinese crappy clothing

Cheap Chinese crappy clothing. comes in a plastic pouch like you bought it on the streets of Beijing. wear it once and throw away. Oh yeah, takes 3 weeks to receive it by snail mail

5 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We found that you already have reviews on trustpilot and we are deeply sorry for the inconvenience
We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Dreadful products and dreadful customer…

Dreadful products and dreadful customer service, who constantly ask the same questions and reason for wishing to return the substandard quality goods that do not resemble anything like the advertised product. My experience is exactly the same as the previous reviews and wish to save anyone else the time and money by advising you NOT TO BUY OFF THIS COMPANY.
for Luvyle’s info my order number is 504269 and I am having a happy day thank you now I have decided to write off my £40 and move on by putting this experience behind me.. well done Luvyle you win again... but I hope and suspect your scamming days are numbered.

4 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no. 504269

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

Do not I repeat do not buy anything…

Do not I repeat do not buy anything from this company. I ordered three items ...only two arrived that were poor quality and very small sizes. The third item was not delivered and after exhaustive emails I have received no response. Customer service is nonexistent and all I have been left is out of pocket. I wish I had reviewed them prior to ordering I hope potential customers will review them and save their time and money.

4 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,
For your Order no. 502775

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

Rated 1 out of 5 stars

This website is absolutely lying about…

This website is absolutely lying about everything they do. All the items are NOT exactly what is showed in pictures. DO NOT buy anything from here, you will be so disappointed and don’t even get me started on the return. They are non existent when you want to return.

4 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Do not order from this company,they are…

Do not order from this company,they are criminals.The items came late and the quality was very very bad, there was also no return address. When I asked for the return address, I was asked to take pictures of the items. I took the pictures and sent it. In return I was asked to take more pictures of the items hanging on hangers and close up from every angle possible. They are crooks and it will soon catch up with them.

If I could give no stars I would!! Avoid! Avoid! Avoid!

1 December 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Ola,


We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Thus stuff is GARBAGE

Thus stuff is GARBAGE. DO NOT WAIST YOUR MONEY!!! It’s cheap Chines con artist quality with sizes that are not as described. Difficult to return, furthermore returning would cost more than it’s worth. Nice scam they have going. About the 4th time that I fell for these cheap Chinese items. They look beautifully made in the catalog pictures.
Many running through Face Book ads. FB SHOULD BAN THESE TYPE OF COMPANIES FROM ADVERTISING ON THEIR PLATFORM.
DAMN SHAME!!!!!

27 November 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Private,


We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

VERY POOR QUALITY

Only given a 1 because no minus numbers. Wish I had thought to look into them before I ordered.
I bought the alleged Woolen hooded coat. It was cheap and nasty polyester with thin naff grey polyester lining. Way too small. It cost more to return than item. Nightmare to try to return.
BUYER BEWARE. I won't be buying anything from China again.

27 November 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,


We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

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