Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ordered 20 days ago from Netherlands. They send me an email how my order is here in 48 hours. This was 5 days ago. This site is not legal, they lie people, and I want my money back.
You can read reviews about them on other sites to see how people was cheating by them. I'm sorry about my money (150 euro). I will not take the order if arrive and will be returned with they money, and I will expect my money back.
The website resells cheap items from china, the delivery takes very long and the quality is very disappointing. The colour of the pictures is also very off, the lamp I ordered was a fully different shade of blue. Returns are to hong kong so not worth it
Reply from Luvelle
Hey Giorgia,
Thank you for you review.
We're sad to hear you had this experience. We'd like to clear up that we have multiple warehouses all over the world including in Europe. The warehouse we ship from depends on the product you have ordered and the delivery destination. We are not dropshipping as we have our products stocked in our warehouses.
It can happen that the logistic department has send a wrong color. We'll investigate this and make it right. A mistake can happen but our mission is to solve it as soon as possible.
Please send us an e-mail at info@luvelle.nl and we'll happily help you with you case. We're here to help and will do so until you're satisfied.
Looking forward to hearing from you.
Best regards,
Luvelle Team
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
