Luscombe & CO Reviews 

185
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated team members for providing quick, professional communication, clear guidance, and friendly support that makes the entire moving and renting process completely smooth and stress-free. Property management services, tenancy renewals, and general maintenance inquiries are handled very efficiently, ensuring that landlords and tenants alike feel consistently well supported and thoroughly informed throughout their agreements. However, some customers also noted occasional operational delays, stating that property maintenance tasks can sometimes require extra follow-up or that online reporting systems feel a bit tedious to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free letting processes from start to... See more

Customer service

Customers report wonderful experiences with customer service, highlighting fast response times and... See more

Response time

People report positive experiences with response_time, highlighting speedy and efficient communication from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren has been absolutely wonderful during our move! Everything went seamlessly and we’re now happily settled into a lovely new flat. She was happy to answer any of my questions and went the extra mi... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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1-star

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4.9

All reviews

(185)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

Luscombe and CO were great, thank you Felicia for the lovely experience. Felicia was a great help in this stressful time. Only note was some communication issues with the Goodlord referencing service but we got there eventually :)

15 June 2026
Unprompted review
Rated 4 out of 5 stars

Overall the team have been really…

Overall the team have been really accommodating, quick with responses and Lauren in particular has been very communicative with excellent customer service.
The reason it is missing 1 star is purely the Maintenence, the online reporting system can be tedious especially when quick responses are required, would prefer to just speak with someone on the phone.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience!

Lauren has made our experience amazing! She has gone above and beyond for us and has made the whole process much easier than we expected. Super speedy with replies and answering our questions too! Thank you so much 😊

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great as always

Great as always, first time dealing with Felicia, very helpful and quick arranging a new periodic agreement with tenant, would highly recommend to any Landlords renting properties in Wales.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Lauren has been incredibly helpful throughout our tenancy. Most recently, she went above and beyond by quickly providing a copy of our occupation contract and taking the time to answer questions regarding recent tenancy law changes and our rights as tenants. She replied to my email within minutes!

Her communication has always been prompt, professional and friendly, and she explained everything clearly, which gave us peace of mind and helped us understand our options. It's refreshing to deal with someone who is approachable, knowledgeable and genuinely willing to help.

Thank you, Lauren, for your support and excellent customer service. It is very much appreciated.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Lauren at Luscombe & Co has been very helpful and responsive throughout our tenancy renewal process. Communication has been clear and professional, and everything has been handled smoothly. Thank you for your support.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

The best agency in Newport!

I am extremely happy with the service provided by Luscombe & Co! The entire process of finding and renting a property was incredibly fast, smooth, and completely stress-free. The whole team is highly professional, polite, and always ready to help. Communication is top-notch—they respond instantly and genuinely care about their clients. If you are looking for a reliable agency in the area, look no further. Highly recommended!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Consistent excellence!

I have been working with Luscombe and Co for about 13 years now. Their attention to detail and quality of communication has been consistently outstanding. I would highly recommend them.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast response

Felicia has been extremely helpful, responsive, and professional throughout the whole renting process. She made everything smooth and stress-free, always keeping us updated and answering questions quickly. Really appreciate all the support and would definitely recommend Luscombe & Co.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great agent and company would recommend

Felicia was really helpful and nice from booking the viewing until us securing a contract for our new place. She was communicating well with us every step of the process. Would highly recommend Felicia. Excellent agent was great working with her!!!

7 May 2026
Unprompted review

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