Luneeclatfashion Reviews 108

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, describing items as beautiful, elegant, and well-made with luxurious fabrics. Several people also found the sizing accurate and were pleased with how the clothing fit. The designs are often highlighted as unique and stylish, making customers feel confident. However, some people were dissatisfied with the return policy, finding it difficult and expensive to return items. There are also concerns about products not matching the website's images in terms of color, material, or overall appearance. A few customers also mentioned issues with receiving refunds, with some being offered only partial refunds or store credit instead of a full reimbursement.

What people talk about most

Product

Customers had ambiguous experiences with product quality and appearance. Many reviewers praised the beautiful... See more

Quality

People report ambiguous experiences with quality. Many customers praise the beautiful designs, comfortable... See more

Return policy

Customers consistently express dissatisfaction with the return policy. Many reviewers report a difficult and... See more

Refund

Users describe ambiguous interactions with refund processes. Many customers report being offered partial... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Some customers express satisfaction, praising... See more

Based on these reviews

Rated 4 out of 5 stars

The transport was quick, i ordered in france, but the dress is different color, is not purple, is more like pink coral color, i am a little dissapointed, but the dress is very beautiful, thats why i d... See more

Company replied

Rated 4 out of 5 stars

I have contacted them for a return but I am not getting any reply. This is a scam website. Do not purchase from them. The dress are not like in the picture. Edited, company has come back to me and... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, I ordered a dress in a size that was too small, but customer service was truly very kind to me, guiding me step by step through the process for a size exchange or a possible return.... See more

Company replied

Rated 5 out of 5 stars

Lunneclat creates truly beautiful pieces that make you feel special the moment you wear them. The designs feel unique, elegant, and thoughtfully made, with details that really stand out. Wearing the... See more

Company replied

Rated 5 out of 5 stars

All I can say is wow and thank you for the good customer service. So here is the story, when I bought my dress it was delivered and stolen the very day. I contacted @luneeclatfashion about what happen... See more

Company replied

Rated 5 out of 5 stars

I didn’t order the correct size and expected a slightly thicker fabric, but their customer service was excellent. They replied quickly, processed my refund smoothly, and were always polite. I would de... See more

Company replied

Rated 5 out of 5 stars

Very good experience. The dress is exactly like the picture, very beautiful, the only issue was that the waiting for it was too long, but this may not be the Lune Éclat Fashion fault's.

Company replied

Rated 5 out of 5 stars

I am delighted with this dress shop. The quality exceeded my expectations; the fabrics are gorgeous and the finishing is impeccable. Shipping was fast and the dress arrived perfectly packaged. Further... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this coat. The quality is amazing, the fabric feels luxurious and it fits perfectly. It looks elegant and keeps me warm at the same time. Highly recommend🤍

Company replied

Rated 5 out of 5 stars

The customer service was absolutely lovely I had mistakenly provided the wrong address, and they still managed to resend the order free of charge and in perfect time. I have no words to describe my... See more

Company replied

Rated 1 out of 5 stars

False advertisement. Purchased a dress, and when it came it looked nothing like shown on their website. I then made contact to request a returns address, expressing my disappointment. On multiple... See more

Company replied

Rated 1 out of 5 stars

This is a scam. They sent the product and the measurements, material, structure and length did not match the image or measurements in the size guide. They also purposely do not have a return address o... See more

Company replied

Rated 1 out of 5 stars

We ordered a dress from this website. It had arrived looking almost nothing like the picture. The quality was cheap and it wasn't proportionate. When we requested a return, AS IT IS STATED ON THEIR WE... See more

Company replied

Rated 1 out of 5 stars

The dress is nothing like the picture, different color, the back laces were thin (unlike the picture where it shows a stunning bow), it looks cheap. The return process is also a nightmare.. they lie.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with your company. I like very much your products and their quality. Also, the support was very helpful and responsive.

Company replied

Rated 5 out of 5 stars

I had the opportunity to collaborate with this brand, and I had a very positive experience. The dresses are beautifully made, the materials are comfortable and the designs fit the body really nice... See more

Company replied

Rated 1 out of 5 stars

Don’t let the 3.4 rating above mislead you - thinking it will be ok! If your dress fits then great otherwise they make it impossible and expensive to return items. The return address they supplied in... See more

Company replied

Rated 1 out of 5 stars

Sent 5 emails asking for return label offered me 50% refund not to return. I have sent a further 4 emails and complete radio silence from them. Ignoring my emails. I’m going to be forced to raise a di... See more

Company replied

Rated 5 out of 5 stars

The dresses are absolutely stunning. My husband was in love too! The quality is great and hugs the body perfectly. I will definitely purchase again

Company replied

Rated 5 out of 5 stars

Customer service are very nice and they respond quickly. My dress is amazing and it looks exactly like in the picture. I will definetly order again ❤️ Thanks!

Company replied

Rated 5 out of 5 stars

Nice and elegant dress, very true to size. I had to make an exchange for a bigger size (xs to s) and they really came through for me at very last minute. Good customer service.

Company replied

Rated 5 out of 5 stars

First of hat all I need to say that event I didn’t keep the dress , the quality of the dress was amazing. I didn’t keep it because it didn’t look like on me . About the customer service was amazing to... See more

Company replied

Rated 5 out of 5 stars

The dress is exactly as shown in the photos! I'm very satisfied. Also, the communication was pleasant and fast. I definitley recommend this store.

Company replied

Rated 5 out of 5 stars

The dress I ordered was too big for me but it was beautiful, I requested for refund and I got my refund back. I will recommend them to anyone .

Company replied

Rated 5 out of 5 stars

The dress that I ordered was super cute and beautiful, the fabric was a little bit thin but overall I liked it ❤️

Company replied

Rated 5 out of 5 stars

Loved both dresses I got. They fit perfectly and were so elegant! I received a lot of compliments. Would buy again!

Company replied

Rated 5 out of 5 stars

Such a beautiful dress. The details on the back is so gorgeous and everything about the dress speaks luxury

Company replied

Rated 5 out of 5 stars

I am very pleased with my order. The dress looks just like the photo, and everything fits perfectly! Thank you for your attention!

Company replied

Rated 1 out of 5 stars

The dress arrived with a defect and was also much bigger than expected. It did not fit a size small at all and was completely unsuitable. I did not like it at all and will not be wearing it. This was... See more

Company replied

Rated 1 out of 5 stars

I placed an order 16 days ago, and I still haven’t received any shipping information. I’ve tried contacting the company, but there’s no response whatsoever. This is very unprofessional and not trustwo... See more

Company replied

Rated 5 out of 5 stars

The Dress is beautiful and looks exactly as it is on the website. The colour is lovely too!

Company replied

Rated 1 out of 5 stars

One of the dresses I ordered was completely different material to the dress advertised and the other dress didn't fit. I attempted to contact Luneeclatfashion to arrange a return and refund. I receive... See more

Company replied

Rated 5 out of 5 stars

I love my dress. The relationship between price and quality is so amazing. I recommend Luneeclatfashion🩷🩷🩷

Company replied

Rated 1 out of 5 stars

I wish there was room for Zero star.. They sent a different design from what was ordered. Instead of them to send return label and process my refund, they are insisting i keep the clothes i can't use... See more

Company replied

Rated 5 out of 5 stars

I bought a dress and I’m very happy with the quality. It looks very elegant, and I absolutely love it. The customer service was so kind, attentive, and helpful. Highly recommend!

Company replied

Rated 5 out of 5 stars

So Gorgeous & classy. I Loved my pink jacquard mini dress. Fabric & fit is just perfect.

Company replied

Rated 5 out of 5 stars

I ordered a dress from here and it was really pretty and quality is great. They were really helpful with returns and all.

Company replied

Rated 1 out of 5 stars

DONT DO IT!!! Worst company ever. The items took forever, then came looking like they came from teh Dollar Store. Not as pictured and loooked extremely cheap. The returns process was so fraudulent. Th... See more

Company replied

Rated 1 out of 5 stars

This is a scam website. The merchandise is not the same as pictured online. I am in the process of trying to return a dress I received 5 days ago but they will not respond to my emails. They first... See more

Company replied

Rated 1 out of 5 stars

I have ordered two dresses One was exactly as on the photo but size was very small on me But second dress … which I planed to wear on new year celebrations…. This online shop not selling... See more

Company replied

Rated 1 out of 5 stars

This company does not provide a return address on their items and despite several attemps does not sent it by email.

Company replied

Rated 1 out of 5 stars

Don't waste your money with poor and wrong that they send to you without any return policy, Terrible quality wrong size!!!!!! Never recommend

Company replied


3.6

Average

TrustScore 3.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

Not worth it. Deceitful.

The quality os the dress isn't woth the price. It doesn't look exactly like the picture and the garment's cut is unflattering. Also, the earrings that were supposed to come with the dress in the package weren't in it. Just. another scam.

12 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide.
We' d like the opportunity to look into this and help resolve it. Please contact us at hi@luneeclatfashion.com, and our team will assist you as soon as possible.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

I’m genuinely impressed with the dress I chose

I’m genuinely impressed with the dress I chose! The craftsmanship is absolutely beautiful — you can really see the care and attention that went into every detail. From the stitching to the finishing touches, everything feels so well made and thoughtfully designed. It fits wonderfully and looks even better in person than I expected. The piece truly stands out, and I couldn’t be happier with it!

13 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Excelente quality and beautiful dresses

I had a great experience with Lune Éclat Fashion. I ordered the Adonis and Irene dresses and was truly impressed. The quality and attention to detail are beautiful, and the sizing was very accurate—they fit perfectly.
The delivery was also fast and smooth, which made the whole experience even better. I would definitely recommend these dresses and would happily order again in the future!

8 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

So wonderful the shipment and very good…

So wonderful the shipment and very good quality dress, this is so smart🥰

10 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Great quality items

Great quality items! I love all my items and cant wait to get more!

6 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 3 out of 5 stars

i’m not pleased with this product not pleased with service

i’m not pleased with this product. The pants are too small and I have contacted the company and had a difficult time trying to return or get a replacement. They keep sending me an email about paying a $10 shipping fee which is absolutely absurd and I keep telling them that I can’t find the email. It’s back-and-forth. All I wanna do is exchange the pants for a larger size. I’m not pleased.

2 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you for your review and for sharing your feedback with us. We' re glad to hear you were generally satisfied, and we truly appreciate your comments — they help us improve and serve you better.
If there' s anything we can do to assist further, please contact us at hi@luneeclatfashion.com and our team will be happy to help.
Best regards,
Lune Éclat Fashion

Rated 1 out of 5 stars

If it doesn’t fit, this will be your experience.

-----Update on 4/15/2026----
The customer service contacted me since they saw my review. I was happy about their quick response, yet, they asked me what I was dissatisfied about their service. Clearly they don't read your emails, and reviews. Or they don't understand English. Unless you speak their language, stay away from them. I am highly annoyed.

----original review----
Step by step return process: the most honest and transparent experience for return services in case you need to return.

They don’t have a clear return policy, so I decided to write about it after seeing how my wife struggled.

We found that dress did not fit and wanted to return after one day of receiving it.

1. You need to write an email to them. It is easy to do so, but receiving a reply takes about a day or two per email. This is likely from that they are not US based.
2. When you want a full refund, they repeat either you keep the item and give you 50% or they pay for the shipping and give you 80% refund. If you tell them that you want to pay for the shipping and want 100% back, they will reply with the exact message. It is either AI generated or they want you to give up. This whole process will take 1-2 weeks because of the delayed response.
3. They will eventually give you the return address.
4. After you ship, they want you to check whether the package is arrived safely to the return warehouse. It is your job to check if it arrives to the warehouse. THEY DON’T CHECK, they want you to check.
5. After you check, send the email, and wait for the return, they go silent. The return itself after the package arrives takes three weeks.
If they want to defend their case, I’m ready to share my screenshots and open this. I’m only writing this because there is no Reddit page for this site.
The other company starting with J was easy to return like Amazon, and they share similar looking dress. Go for there for a better policy in case it doesn’t fit.

6 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide.
We' d like the opportunity to look into this and help resolve it. Please contact us at hi@luneeclatfashion.com, and our team will assist you as soon as possible.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Such a lovely experience with this…

Such a lovely experience with this brand! Also gorgeous dresses 🩵

7 April 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Amazing collaboration & beautiful pieces

I had a great experience collaborating with Lune Éclat Fashion. The communication was smooth, professional, and very clear throughout the process, which made everything easy and enjoyable.

The pieces I received were beautiful, with great attention to detail and a style that feels feminine and elegant. Everything looked exactly as expected and worked perfectly for content creation.

I truly appreciate how supportive and kind the team was during our collaboration. It felt like a genuine partnership, and I would definitely love to work with them again in the future. Highly recommend! 🤍

10 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Rose dress

Fabulous dress and material, amazing feeling!

23 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

I bought a dress and I’m very happy…

I bought a dress and I’m very happy with the quality. It looks very elegant, and I absolutely love it. The customer service was so kind, attentive, and helpful. Highly recommend!

28 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

The dress is exactly as shown in the…

The dress is exactly as shown in the photos! I'm very satisfied. Also, the communication was pleasant and fast. I definitley recommend this store.

9 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

My dress is very nice thank you

20 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Great experience

I had a great experience with your company. I like very much your products and their quality. Also, the support was very helpful and responsive.

22 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 3 out of 5 stars

The quality of the dress is poor

The quality of the dress is poor. It is poorly sewn, of poor quality. The fabric is poor. It does not correspond to the price. I was disappointed and I will not be able to wear this dress (rag). Can I return the product?

19 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you for your review and for sharing your feedback with us. We' re glad to hear you were generally satisfied, and we truly appreciate your comments — they help us improve and serve you better.
If there' s anything we can do to assist further, please contact us at hi@luneeclatfashion.com and our team will be happy to help.
Best regards,
Lune Éclat Fashion

Rated 1 out of 5 stars

False advertisement

False advertisement. Purchased a dress, and when it came it looked nothing like shown on their website.
I then made contact to request a returns address, expressing my disappointment. On multiple times i was offered a credit note, or partial refund and i keep my order.
None of these were accepted, and as a buyer we have rights.
Now my order was returned 1 week ago, confirmation from the postal service. And i am still awaiting any form of acknowledgment from them, and an update as to when i will recieve my money back.

19 February 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide.
We' d like the opportunity to look into this and help resolve it. Please contact us at hi@luneeclatfashion.com, and our team will assist you as soon as possible.
Best regards,
Lune Éclat Fashion

Rated 1 out of 5 stars

Fake return policy

The dress is nothing like the picture, different color, the back laces were thin (unlike the picture where it shows a stunning bow), it looks cheap. The return process is also a nightmare.. they lie. In the website it says they will refund 100% if there’s quality issues, but when i contact them it was a back and forth waste of time and emails saying they will give you store credit, or 50% back etc.. so basically dont even read the return policy because they won’t respect it, they said you could keep the product if faulty.. also a lie, after too many emails they made me PAY for the return and no guarantee of my money back.. completely disappointed. Please do yourself a favor and don’t trust this company.

14 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide.
We' d like the opportunity to look into this and help resolve it. Please contact us at hi@luneeclatfashion.com, and our team will assist you as soon as possible.
Best regards,
Lune Éclat Fashion

Rated 5 out of 5 stars

Amazing beautiful dress

Amazing beautiful dress! ❤️

1 March 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
Thank you so much for your 5-star review and for taking the time to share your experience. We truly appreciate your support, and we' re delighted to know you' re happy with your order.
If you ever need any assistance, please feel free to reach us at hi@luneeclatfashion.com — we' re always here to help.
Best regards,
Lune Éclat Fashion

Rated 1 out of 5 stars

Very poor quality clothing

Very poor quality clothing. I did not even receive the earrings that were supposed to be a gift. The clothing took a long time to ship and came out very poorly made.

2 January 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide.
We' d like the opportunity to look into this and help resolve it. Please contact us at hi@luneeclatfashion.com, and our team will assist you as soon as possible.
Best regards,
Lune Éclat Fashion

Rated 1 out of 5 stars

I wish there was room for Zero star.

I wish there was room for Zero star.. They sent a different design from what was ordered. Instead of them to send return label and process my refund, they are insisting i keep the clothes i can't use and they will refund 50%.. That is fraudulent.. I need my full refunds. They are FRAUDULENT, SCAMMERS..

14 February 2026
Unprompted review
Luneeclatfashion logo

Reply from Luneeclatfashion

Hi,
We' re very sorry to hear about your experience. We understand how frustrating this can be, and this is not the level of service we aim to provide.
We' d like the opportunity to look into this and help resolve it. Please contact us at hi@luneeclatfashion.com, and our team will assist you as soon as possible.
Best regards,
Lune Éclat Fashion

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