Wonderful evening thankyou . Loved the welcoming staff , loved the music , loved the ambiance . I really did have a problem with sitting so long on a church pew . Please do make sure that we know o... See more
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Review summary
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The string trio did an excellent job performing Beatles' music and the church setting was lovely. Thankfully it wasn't a hot evening or the church sanctuary would have been very uncomfortable. The can... See more
Company replied
The musicians and music were flawless. The Venue could use some improvement. I am always cold but it was actually a little warm given the amount of people that were seated right next to each other. Th... See more
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We visited Canterbury Cathedral , an impressive venue in any case. We were shown to our event by some very helpful staff outside. Once inside and seated , the "women who defined jazz " Billie Hallid... See more
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Company details
Written by the company
Lumos Experiences brings you enchanting concert experiences paying homage to world famous artists. We've partnered with spectacular locations & churches across the UK, US & EU to deliver a concert experience that is nothing short of magical ✨
Contact info
Thames Tower, RG11LX, Reading, United Kingdom
- customerservice@lumos-experiences.com
- lumoslive.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Waste of money, people even walked out
Booking was bad. Couldn,t get the 15% off it stated you get. Booked unfortunately and it was a complete rip off was not worth £55 at all. I can see celebrities for that and a full show, not an hour! The seating did not match the plan they show you. I can go to church free to see orchestras and there was only 3 with one telling you all about his life? Rubbish. People even left half way through.
17 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear the evening didn't live up to your expectations.
It's disappointing to hear you were unhappy with the booking process, seating, and overall experience. We appreciate you sharing your thoughts, as feedback like this helps us understand where we can improve. If you'd be happy to discuss your experience further, please contact us at customerservice@lumos-experiences.com so our team can look into this for you.
Lumos Experiences
Exactly what we expected
Exactly what we expected. A professional, relaxing, sophisticated evening. Brilliant musicians and a great venue.
17 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Nico,
Thank you for your wonderful feedback. We're delighted to hear that the evening delivered exactly what you expected and that you enjoyed the professional, relaxing, and sophisticated atmosphere.
It's lovely to know that you appreciated the talent of our musicians and the beauty of the venue. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Misleading advertising
This is about the booking experience, rather than a performance. With ads popping up constantly on Facebook and a "15% Off Gold Seated Tickets" promotion being advertised, I decided to book for an early showing in Marlborough. It turned out the promotion applied only to the late showing, and only to two seats. It wasn't easy to establish why the WELCOME15 code wasn't being accepted, so I emailed Lumos. I then had an exasperating email exchange (that achieved nothing) with 'Elizabeth' at Lumos, to finally realise that Elizabeth is an AI bot. Extremely disappointing experience and has put me off booking for the event. Update: Lumos then reply to this review with an invitation for me to write again to their AI bot!
22 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Sarah,
Thank you for sharing your experience. We're so sorry to hear how frustrating the booking process was.
We understand how disappointing it must have been when the advertised offer wasn't available as you expected, and we're sorry your interaction with our support team left you feeling let down. We'd really appreciate the opportunity to review this with you. Please contact us at customerservice@lumos-experiences.com, and our team will be happy to investigate further.
Lumos Experiences
Music was performed by 3 very talented…
Music was performed by 3 very talented musicians. All the staff were very friendly and helpful. Unfortunately the sound system was not, especially when the musician was introducing each section of the music. We could not hear him clearly, thus missing out. I feel it would also be helpful to have a a basic program showing the titles of the music played.
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Maria,
Thank you for taking the time to share your feedback.
We're delighted to hear you enjoyed the performance and that our team made you feel welcome throughout the evening. We're sorry the sound system affected the spoken introductions, as we know these help bring the programme to life. We also appreciate your suggestion of providing a programme with the titles of the pieces performed and will share this with the relevant team.
Thank you again for your thoughtful feedback.
Lumos Experiences
Musical frisson…
The performance was so beautiful that i was lost in the glow of a thousand candles, feeling that perfect musical frisson
19 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Kay,
Thank you for your beautiful feedback. We're delighted to hear that the performance created such a magical and immersive experience, and that the candlelit atmosphere enhanced your enjoyment of the music.
It's wonderful to know that the evening allowed you to become fully absorbed in the performance and experience those special moments. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
It was spectacular
It was spectacular! What a beautiful twist to old classics by Queen & Elton John. I must say, Bohemian Rhapsody was absolutely mind blowing. I'm going to be on the lookout to see if comes around again. I know lots of other people who would enjoy it.
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Amy,
Thank you for your spectacular feedback. We're delighted to hear that you enjoyed the unique arrangements of Queen and Elton John classics and that the performance made such a lasting impression.
It's wonderful to know that Bohemian Rhapsody was a highlight of the evening and that you would love to experience the concert again.
Thank you for recommending Lumos to others—we truly appreciate your support and hope to welcome you back to another concert soon.
Lumos Experiences
The performance was fine, little chemistry
The performance was fine, the musicians seemed to have just met that evening and while very talented individually, there didn't seem to be much chemistry among them. The venue was pleasant, while 1 hour seemed short it was in fact the ideal length of time. Honestly it felt a bit gimmicky with the recorded emcee intro and the thrown together ensemble.
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for sharing your feedback.
We're pleased you enjoyed the venue and recognised the individual talent of our musicians. We're sorry to hear the overall performance and presentation didn't feel as engaging as you had hoped. We appreciate your comments regarding the ensemble's chemistry and the recorded introduction, and we'll ensure your feedback is shared with the relevant team as we continue refining the guest experience.
Thank you again for taking the time to leave a review.
Lumos Experiences
Lovely setting
Lovely setting. Good music excellently performed. Will be booking more.
11 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Linda,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed the beautiful setting and the excellent performance from our musicians.
It's wonderful to know that you’re planning to book more Lumos concerts. We truly appreciate your support and look forward to welcoming you back soon.
Lumos Experiences
Was a lovely evening
Was a lovely evening. The church it was in was beautiful with great acoustics. The musicians were funny, talented and personable. I recommend and would go to another.
17 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the beautiful church setting, the acoustics, and the performance from our talented and personable musicians.
It's lovely to know that their humour and connection with the audience added to your experience. Thank you for your recommendation, and we look forward to welcoming you back to another Lumos concert soon.
Lumos Experiences
The concert was excellent
The concert was excellent. Lovely setting.
The venue is beautiful but unfortunately arriving on foot rather than by car proved very difficult.There was no access through the upper entrance,that is normally open during normal visiting,Because of this everyone who was walking had a long walk with cars coming past in both directions. After the concert there was no further lighting pass the lower car park. Not well thought out especially as you were encouraged to arrive on foot rather than by car.
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your feedback. We're delighted to hear that you enjoyed the concert and the beautiful venue.
We're sorry to hear that your arrival and departure experience on foot was difficult. We appreciate you taking the time to share these concerns regarding access, lighting, and pedestrian routes, and we will pass your comments on to the relevant team to help improve the experience for future guests.
Thank you again for joining us and for your valuable feedback. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Top Event Frank Sinatra
Excellent evening well recommended the whole evening was suburb, the performers were top notch, Frank Sinatra songs and Ella Fitzgerald.
Great ambience.
17 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Peter,
Thank you for your wonderful feedback. We're delighted to hear that you had such an enjoyable evening and appreciated the fantastic performances of Frank Sinatra and Ella Fitzgerald classics.
It's lovely to know that the musicians, ambience, and overall experience made the evening so special. Thank you for your recommendation and support, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Truly lovely concert
Well organised event and truly lovely concert. I went to the Hans Zimmer music event in Epsom
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Fiona,
Thank you for your kind feedback. We're delighted to hear that you found the event well organised and enjoyed the Hans Zimmer concert.
We truly appreciate your support and hope to welcome you back to
another Lumos event soon.
Lumos Experiences
Coldplay @ Comrie Parish Church Friday…
Coldplay @ Comrie Parish Church Friday 17th July.
This was a tremendous experience. From the first welcome at the door everyone was so kind and made us feel like a treat was in store; the performance didn’t disappoint. Fantastic music and a few giggles in between. It got more special as the sunlight faded and the candle light took over. The lovely staff kindly took our photo at the end too. Thoroughly recommended.
17 July 2026
Unprompted review
Reply from Lumos Experiences
Hi George,
Thank you for your wonderful feedback. We're delighted to hear that you had such a memorable experience from the moment you arrived, and that our team helped make you feel so welcome.
It's lovely to know that you enjoyed the fantastic music, the moments of humour, and the magical transition from daylight to candlelight. We're also pleased that our staff could help capture a special memory for you at the end of the evening.
Thank you for your kind recommendation and support. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Would happily do again
This was a great evening with very passionate musicians playing great music. The venue was wonderful and I’m glad we picked the later show. My only grumble is the poor communication, it was only after some digging that we found out that we needed to be there for 8:45 for the gates to open, also I suspect they oversold the gold seats some people had to sit in the bronze area despite paying for gold. However, and excellent even g was had and would highly recommend it
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the performance, the beautiful venue, and the passion of our musicians.
We're sorry that the pre-event communication was not as clear as it should have been, and we appreciate your comments regarding the seating arrangements. We will review this feedback with our team as we continue to improve our events and customer experience.
Thank you again for your recommendation. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
A bit underwhelming
A bit underwhelming, mainly because the music sounded thin and mistakes made too often by the lead violinist. Coldplay music is by nature quite full and it felt like there was at least one instrument missing. They played for an hour to fairly muted applause and no encore. Regrettably the lead violinist seemed off with screechy notes and occasional discordant sounds. Some of the arrangements were not harmonious
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Chris,
Thank you for taking the time to share your feedback. We're sorry to hear the performance didn't meet your expectations.
We understand your disappointment with the arrangements and overall performance, and we appreciate your honest comments. Feedback like yours is invaluable and will be shared with the relevant team as we continue to improve our guest experience.
Lumos Experiences
Lovely evening
Lovely evening! We went to the Hans Zimmer experience at a local church - a magical 60 minutes of beautiful music and talented musicians. The staff were helpful and welcoming and we will definitely be looking to go to another one.
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the Hans Zimmer Lumos experience and that the beautiful music, talented musicians, and magical candlelit setting created such a memorable 60 minutes.
It's lovely to know that our team helped make you feel welcomed and supported throughout the evening. Thank you for joining us, and we're thrilled to hear that you’re looking forward to attending another Lumos concert.
We can’t wait to welcome you back for another unforgettable experience soon.
Lumos Experiences
It was a great night out experience
It was a great night out experience. My wife and i enjoyed to very much
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Charles,
Thank you for your wonderful feedback. We're delighted to hear that you and your wife had such an enjoyable evening at the Lumos experience.
It's lovely to know that the concert made for a great night out and created a memorable experience for you both. Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
Enjoyable experience in a lovely…
Enjoyable experience in a lovely setting, I thought the plastic candles looked abit cheap and I felt the performance was rushed. It would have been nicer to have a short break inbetween the two music sets as lots of people moving to go to the loo etc. musicians were talented but I felt it was very annoying to ask the audience to clap for an encore before the one hour performance ended. That is not an encore! Expensive for the length of performance!
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi KL,
Thank you for taking the time to leave your review.
We're pleased you enjoyed the beautiful setting and the musicians' performance. We're sorry to hear other aspects of the evening, including the candle ambience, pacing of the performance and overall format, didn't quite meet your expectations. We truly appreciate you sharing these observations, and your feedback has been passed on to the relevant team.
Thank you again for your honest feedback.
Lumos Experiences
Loved Loved Loved this wonderful…
Loved Loved Loved this wonderful experience. The string trio were lovely and realy did justice to The amazing music of Queen and Elton John. The venue was local and beautifully lit up. We enjoyed ourselves and would recommend this to music lovers....
18 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Joann,
Thank you for your wonderful feedback. We're delighted to hear how much you loved the Queen and Elton John Lumos experience.
It's lovely to know that the string trio's performance, the beautifully lit venue, and the atmosphere helped create such a memorable evening. We're thrilled that the music was brought to life in a way that
connected with you, and we truly appreciate your recommendation to fellow music lovers.
Thank you for joining us, and we hope to welcome you back to another Lumos concert soon.
Lumos Experiences
What a truly unforgettable evening
What a truly unforgettable evening. Hearing Coldplay's music performed by three incredibly talented young women in the warm glow of candlelight was simply magical. The acoustics of this beautiful church were absolutely perfect, allowing every note to resonate with remarkable warmth and clarity.
The musicians played with exceptional skill and heartfelt expression, creating an atmosphere that was both peaceful and uplifting. The combination of beautiful music, candlelight, and the church's stunning acoustics made this a memorable experience. I would highly recommend it to anyone.
17 July 2026
Unprompted review
Reply from Lumos Experiences
Hi Shelly,
Thank you for your wonderful feedback. We're delighted to hear that the Coldplay Lumos experience was such an unforgettable evening for you.
It's lovely to know that the candlelight setting, the beautiful church acoustics, and the musicians' skill and heartfelt performances combined to create such a peaceful and uplifting atmosphere. We're thrilled that every element of the experience helped make the evening so memorable.
Thank you for your kind recommendation and for joining us. We hope to welcome you back to another Lumos concert soon.
Lumos Experiences
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