Lumivyx Reviews 

Reading some of the negative reviews worries me before submitting my refund request. To my surprise, I received a replied from John shortly after, and he offered return option same as the other agents offer to others. But after our communication, he understood the issue on the UVac Pro vacuum and approved my request without hassle. Excellent !!

I wouldn’t even give it 1 star. I ordered the Lumivyx Hair removal IPL, followed directions to the letter, NO CHANGE. It doesn’t do anything but give false hope!

I contacted them MULTIPLE TIMES- NO REPLY

Purchased this to remove facial hair only to find out from another review it does not work on gray hair. This was not mentioned in the ad. Have also tried to remove what's left on my head which still has some color in it but after 6 weeks of using 3 to 4 times per week it has done nothing! This was supposed to be a top rated hair remover. They did mention it doesn't work on light colored hair which I assumed to be blonde but not specifically gray. I did learn that to remove gray hair I need an electrolysis epilator which I can purchase on Amazon for much less. Live and learn

I found the lumivyx IPL hair removal device somewhat effective. However, after 3 months, the device stopped working. When I contacted customer service, I was informed that they only offered a 30 day guarantee. They did offer to refund 30% of my purchase price; I replied stating I would prefer to have them replace the unit. It had been 2 weeks and no response.

I requested a refund and emailed several times and see emailed below

trebla rozier

From:

To:

Wed, Jan 8 at 6:27 PM

Hello
I received the Epilator today 1-8-25 and I charged it up and try it out, I'm not satisfy with the outcome at all. I need to return this for a refund. Please provide with the instruction to this


From:

To:
t

Wed, Jan 8 at 6:27 PM

Hello,

Thanks for reaching out! We've received your email

While you wait, we found some answers that might be helpful for you.
If this does not answer your question, please feel free to wait from our agent to respond back as soon as we can.

1. I want to return my order
2. What is your return policy?
3. Who is paying for the returns?

Regards,

Lumivyx

Lumivyx

From:

To:

Thu, Jan 9 at 11:14 AM

Hi Trebla,

I understand you are reaching out to return your Lumivyx order. I am sorry to hear that the Facial Epilator didn't meet your expectations.

We don't want to cause inconvenience to you by paying another shipping fee to return the item. Given this situation, we would like to check if you are amenable to keeping your order and we will refund 50% of the product price excluding the shipping fee. You can keep or donate the items instead.

If not, you may return your order but please be advised that at the moment, we do not offer free returns so you have to shoulder the cost of returning the item/s. We will notify you and process the refund once we receive the returned order. Whatever your decision is, we'll respect it.

Kind regards,
Lindsey P

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97196:3032560

trebla rozier

From:

Lumivyx

Thu, Jan 9 at 5:29 PM

Hello
Yes, I would like the 50% refund. Can you tell me when this will take place?

Show original message

trebla rozier
Hello again How about the warranty cost, Will that be include in the refund?
Thu, Jan 9 at 5:34 PM

trebla rozier
Hello I would like to know when will the refund be return to my account and also will that include the warranty cost.
Sat, Jan 11 at 5:12 PM

trebla rozier

From:

To:
Lumivyx

Mon, Jan 13 at 5:54 AM

Good Morning

I've been waiting for my emails to be answer. Again, Please let me know when can I expect the refund and will the warranty purchase will be include.

I ordered this product for myself to remove the extra fine hair on the cheek and chin that come with ageing. When it arrived the instructions clearly state that it doesn't work with greying or light blond hair. This makes it useless and it would have been honest if they made that clear at the time of ordering. A total waste of money - and I am unable to return it or get a refund as I opened the package - in order to read the instructions.

I wish I would have read reviews here before purchasing seeing that the reviews are so mixed. I ordered and the product (an IPL hair remover) took two almost three weeks to arrive, which isn’t a problem for me.

The problem is that when it arrived I was excited read instructions shaved in preparation like the directions tell you. I plugged it in and it turned on for about 2 seconds and has been a paper weight ever since.

When I contacted customer service I was asked several times to take video of the issue, which I did 3 times. It doesn’t work, which at showed them instead of offering a replacement right away there been two weeks of emails back and forth of “show us the issue” so I ended up just requesting a refund I don’t want to even want to bother anymore with their product and per their policy I should be entitled to a full refund. Now there is no response.

Terrible customer service product didn’t work

Ordered a shaver for ,husband for Christmas on 12/2/24. The details on their site was misleading as it states the company in USA according to their correspondence. Once I got tracking details and saw it was coming from China on 12/19 I reached out via their support email asking to cancel and refund because I knew it would not arrive in time. Had to purchase another gift for Christmas. The package arrived just this put weekend. I've had to get my credit provide to start a case because they are not responding neither in the chat. Phone or email to approve a return and get my money refunded. This is a scam. I haven't even opened the package as I am extremely upset.

Hi Bruce,

Thank you so much for sharing your story and kind words about our product. We are truly honored to hear how it’s making a positive difference in your life, especially after such a long journey with your infection.

It’s incredibly encouraging to know that the easy roll-on application is helpful for you and aligns with your needs. Your recommendation and feedback mean the world to us, and we’re grateful for the trust you’ve placed in us to be part of your journey toward wellness.

With God’s help and continued use, we hope to hear more good news from you in the future. Please don’t hesitate to reach out if you need any assistance or have further questions.

Wishing you continued health and happiness!

Arthur

On Sun, 29 Dec at 4:21 PM , Bruce Van Housen
To Whom It May Concern:

I have used your product for a couple of weeks now and the fungal injection is clearing up. I have had this infection on my toes (both feet) for over 40 years, and with God's help and your product, the infection is clearing up. The stick - roll-on application is easy to apply - because I am disabled with cerebral palsy the application process is easier than other products I have used in the past. I would recommend this product for its effectiveness and ease of use. I had purchased your recommended 4-sticks.

Sincerely,

Bruce Van Housen

7 blade razor does not work no phone answer no chat answer scam company

I was treated with respect and had every problem dealt with in very prompt way. Thank You so much.

There was a problem with my order so I sent them a picture of the broken product and they're sending me a new one, well I didn't hear back for awhile so I sent another email fully expecting to be ghosted, but a few days later I got an email explaining that there was a glitch, and they actually did respond, not only did they send screenshots of the email and tracking number, I got this information on Saturday when they don't even normally contact people

Will not answer phones, "chat" with a live agent is about a 20 minute wait (so far as I am still waiting), have not gotteng the product I was supposed to get last week, no updates on why the delay.......
In summary, horrible customer service. I am about 2 minures away from canceling my order. Maybe it is a good product but the aggravation of dealing with this company makes it not worth it.

It was very hard to use. Had to keep opening the heads and cleaning them. Wasn't a close shave. Very disappointed.

What went wrong ordered a shaver over 2 weeks ago took the money oh guess what no shaver yet crap company that's just skanking people out of there money and not receiving there good well lumpex hope you choke on it hope company if you even are that?crashes

My light worked the first 5 times I used it. Then it QUIT!!!!!!! I do not have the funds to PAY TO RETURN A FAULTY ITEM. This thing is NOT WORTH THE MONEY.I am very unhappy.

I ordered a head shaver. I never got a confirmation email with order number and tracking #. I have tried calling them but no one ever answers. They say leave a message but the call disconnects before your able to. The money has been taken from my bank account. I got a email saying my order wasn't complete after the money was withdrawn. They finally got me a tracking number but says the number is incorrect when I try to track it. I'm thinking this company is a scam.

Do not buy the Lumivyx! What a scam, they claim money back guarantee but no one responds to email and if you call it’s all automated and no one returns calls, never even used arrived damaged. Had to file a dispute with my credit card company hoping for resolve soon, don’t fall for their gimmick

My return was in a timely manner, although the return was not correct. I have now sent four emails to you with absolutely no acknowledgment or response. I need to hear from you because you got it wrong, not me, and I want it resolved ASAP. Thank you, Linda Siever

My husband got the pro for me and I used for 6-8 wks and no difference at all. They tell you to shave before everytime you use. SO now my chin hair is SO MUCH WORSE! It looks awful and did not work on legs, privates, underarms face or anything. I'm super upset as we spend $200 FOR NOTHING. And the return policy is COMPLETE $HIT and a total scam.