Lumi TherapyReviews 

4,916
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting quick responses and a willingness to go above and beyond to resolve issues. People frequently mention receiving replacements promptly and without hassle, even for issues that might not be the company's direct fault, demonstrating a strong commitment to customer satisfaction. The products, including saunas and ice baths, are often described as high quality, durable, and effective, with many users loving their purchases and recommending them. However, some customers also noted significant problems with product quality, such as leaks, rips, and parts failing prematurely. A number of reviewers expressed dissatisfaction with the company's contact methods, reporting that emails went unanswered for weeks, phone numbers were invalid, and online chat functions were unresponsive. These individuals often felt frustrated by the lack of support when facing faulty products or missing parts, leading to a poor overall experience.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant dissatisfaction,... See more

Response time

Reviewers mention significant dissatisfaction with response times, frequently reporting that emails, web... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that phone numbers were not working or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

GCSE edexcel business paper 1. paper was good but lowkey that 12marker was kinda sht. According to my essay though your quality is good but pricing may warn off the average consumer.

Company replied

Rated 5 out of 5 stars

Had a recovery max pod since oct 2024 and it developed a leak by the tap and a slight rip on a side seam - causing the pod to bulge even though it wasn’t fully bursting open. Contacted customer servic... See more

Company replied

Rated 5 out of 5 stars

The top ring on my newly bought ice bath ripped off of the top of the ice bath making it un - inflatable and compromising my ice bath. I emailed Lumi’s customer service about it. My issue was h... See more

Rated 5 out of 5 stars

I had an issue with one of the seams delaminating from the main body after about 8 months of use. I contacted LUMI support and dealt with an amazing representative called Amber who carried out the usu... See more


Company details

  1. Fitness Equipment Store

Written by the company

Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(4,916)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Can recommend

For starters, the products are worth it. I bought the lumi POD Pro + chiller and couldn't be happier, a good upgrade over the normal pod.
I had some install issues with the chiller, but the support we very friendly and helpful in resolving the issue.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

My ice bath experience started just…

My ice bath experience started just over 2 years ago when my partner had pre ordered the OG pod. Mixed emotions at first before i took the plunge (mostly excitement and fear) however after 24 hours of motivating myself in my head i got my first minute and never looked back. 2 years on, im on my third upgrade of tube along with Some acceassories for good measure. I never miss my daily 3 and half minutes when im home.
Lumo have been greay with support should i have needed them and they once replaced my tub FOC when there was a tear in the inflateable rim which was i thought was impressive but also the catalyst for me stayinh loyal to the brand. Their product quality is the best on the market and over the years have passed on savings to consumers through their competitive pricing..i do also like the idea of their investment campaign.

The ice baths really contributed to my mental clarity, sleep quality and recovery from my 6 day a week crossfit training so i couldnt ask for more from my experiemce.. i have also managed to push thr hype on to a few others for good measure.

Top job Lumi and big love
RJ

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure what to expect at first

I wasn’t sure what to expect at first, but the ice bath and sauna combo has honestly been a game changer. After long days on my feet, it’s the perfect way to reset – clears my head and leaves me feeling recharged. The contrast between hot and cold is unreal – tough at first but addictive once you get used to it. Would recommend to anyone looking for a proper way to unwind and boost recovery!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Getting back fit

My wife got me a pod after I hurt my back at my job as a firefighter. It made a massive difference helping reduce pain getting me back into training and on call.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Freezing Birthday

One of the best birthdays I've ever had. It was below zero outside, and the water in the PodMax was 0°C. So, after exercise, it was off to the trash. I highly recommend everyone to start ice bathing. It's physically and mentally relaxing. The same goes for Lumi products. Everything is high quality, and it delivers what it promises.

19 February 2025
Unprompted review
Rated 4 out of 5 stars

Instant relief

Instant relief! Can’t believe I didn’t get one of these sooner. Absolutely addicted to getting in this after I finish a long day of work.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Got a great offer on the sauna pro max…

Got a great offer on the sauna pro max steam tent and I absolutely love it. Use for 20 mins per day to help me unwind and it honestly makes me feel great after.
Heats up in around 5 minutes and then you are good to go.

Easy to set up and hassle free, I have in the corner of my living room.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Very straightforward purchase process

Very straightforward purchase process. I have used the Pod Pro & mini ultra for over one year and its still going strong!

I had an issue with the plastic drain plug being broke upon arrival, and it was shipped by Lumi within 48hrs.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

I've been incorporating cold water therapy

I've been incorporating cold water therapy and sauna therapy into my wellness routine, and the results have been truly transformative. Both practices have significantly enhanced my mental clarity, physical resilience, and overall well-being.

I have been immersing myself in cold water using the lumi pod pro this has boosted my energy levels and improved my circulation. It also helps reduce inflammation and muscle soreness after workouts. Most notably, it has contributed to a marked reduction in anxiety. The shock of the cold forces me to stay present, calms my racing mind, and fosters a sense of mental clarity and resilience.

Additionally using the lumi max sauna regularly has been a wonderful way to relax and unwind. The heat promotes sweating, which detoxifies the body and relieves muscular tension. Beyond the physical benefits, sauna sessions have elevated my mood and mental clarity. The relaxing environment and elevated heart rate induce a meditative state that helps manage stress and anxiety effectively.

Together, these therapies have created a balanced routine that supports both my physical health and mental well-being. The combination of cold and heat exposure has helped me manage anxiety, boost my mood, and feel more energized throughout the day. I highly recommend exploring these practices if you're looking for natural and holistic ways to improve your mental and physical health lumi therapy has everything covered.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Just love the innovation from the…

Just love the innovation from the company, seems you guys are always coming out with something else I didn’t think of and it’s always amazing standards. As well as this ice bathing changed my life and can’t thank you guys enough for that. Would love the sauna to complete the set!!! Make it happen

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Great informative company

Great informative company, who want to look after people physically! Great offers and experience to aid my recovery as someone who enjoys training.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Ultimate self care ritual - A game changer!

As I approached 30, I made a promise to myself to start prioritising my well-being mentally, physically, and emotionally. Something which let’s face it, doesn’t happen in your 20s. Discovering Lumi Therapy has been one of the most empowering decisions on that journey.

Their cold water therapy is incredible. I have felt the physical benefits (which there are many) but I suffer with circulation issues and have been diagnosed with Raynauds, since the Lumi therapy, i have since noticed improved circulation. Along with the physical wellbeing I have noticed a change in my mental clarity and emotional reset it gives me every time I step into the cold. If you’re looking to step up your wellness routine and take it to the next level then definitely give Lumi a go!

11 June 2025
Unprompted review
Rated 5 out of 5 stars

I just wanted to take a moment to share…

I just wanted to take a moment to share my wonderful experience with Lumi, especially as it was my very first icebath. Once I received it, I set myself the challenge of taking an icebath every morning for 30 days, no excuses! I must say, it has been an incredible journey so far, and I am thoroughly enjoying the benefits.

I also wanted to highlight how impressed I am with your company's communication. The emails and updates I receive are always so professional and well-crafted. It feels personal, and I find myself eagerly reading every single one of them. Your attention to detail and commitment to keeping customers informed truly sets Lumi apart.

Thank you for providing such an excellent product and exceptional service. I'm looking forward to continuing this journey with Lumi!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Showing Up As A Single Dad

Using the Lumi Recovery Pod has completely changed how I start my mornings. Just 3–5 minutes in the ice sets my mind straight, sharpens my focus, and grounds me for the day ahead. As a single dad living alone with my 3 children, staying mentally present isn’t optional, it’s essential. This routine keeps me calm, clear, and committed to my goals.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Everyone will call you crazy

Everyone will call you crazy! I use my LUMI podmax at least three to four times a week and I love it, the product itself is comfortable to sit in easy to maintain and I've even just bought the mat to go underneath. If your thinking about ice bathing, do it - not only for the never ending list of physical benefits but my favourite part is getting over the mental barrier, it never gets easier, you just get more resilient. Thank you LUMI xx

11 June 2025
Unprompted review

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