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Rated 5 out of 5 stars

Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea... See more

Company replied

Rated 5 out of 5 stars

Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place. I wish they were allowing to add banks from... See more

Company replied

Rated 1 out of 5 stars

Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps ava... See more

Company replied

Rated 5 out of 5 stars

Perfect app for managing our family finances - and keeps getting better. Great communication from the team too for a small connection issue - replied within minutes. Great work - keep it up!

Company details

  1. Financial Institution
  2. Media Company

Written by the company

Lumio is the free app that helps you track all your balances, bills, and investments, and save without thinking.


Contact info

3.6

Average

TrustScore 3.5 out of 5

28 reviews

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Rated 1 out of 5 stars

Basic support is not available and zero…

Basic support is not available and zero response to constructive suggestions to improvements they might like to make. Moneyhub drives the open banking element and I know there are much better apps available that provide a better experience. A real shame as at one time I really bought into this app but they let themselves down… or perhaps there is not enough money in this kind of thing to resource it well

1 September 2023
Unprompted review
Lumio logo

Reply from Lumio

Hi Ian

I am so sorry you had this experience.

I have just taken a look at it, and all your customer support requests have fallen between the gaps of our team.

I am so sorry about this, and it isn’t how we want to treat our customers.

I will be in touch personally to see how I can help.

Best
Tom

Rated 1 out of 5 stars

Problems with SMILE link

I have tried unsuccessfully to connect Lumio to my SMILE account. The link asks for username, password and pin.
SMILE has a 6 figure security code ( but no pin for online login) so I put that as the pin and the link fails with the message provided credentials incorrect. I know they are right as I can use them to log in to my SMILE account. I have emailed Lumio twice about this problem but had no reply as yet.

15 August 2022
Unprompted review
Lumio logo

Reply from Lumio

Hi William,

The problem with the Smile connection is being fixed by our provider, Moneyhub, but is not entirely within our control. You can find an update on the status of the connection here:
https://www.moneyhub.com/status

Can you please let us know when you emailed us and received no response? There are no unanswered emails in our support inbox, but I will be glad to help you if you can contact us at support@lumio-app.com. You can also reach us through the in-app support bubble.

Team Lumio

Rated 5 out of 5 stars

Neat app

Neat app - Helped track all my bills and picked out 2 wasteful subscriptions for me. Managed to connect me Monzo, American Express and Trading 212z

25 February 2022
Unprompted review
Lumio logo

Reply from Lumio

Hey Adam, thanks for your review, we're delighted it's helped you get control of your subscriptions!

Rated 5 out of 5 stars

Seriously helpful to stay on top of…

Seriously helpful to stay on top of finances. Can view Barclays and Revolut accounts in 1 place as well as Amex card spend - keeps me up to date on my net worth!

18 February 2022
Unprompted review
Lumio logo

Reply from Lumio

Great to hear you're finding the app helpful Ed!

Rated 5 out of 5 stars

Lumia allows me to consolidate all my…

Lumia allows me to consolidate all my financial accounts in one place, this saves me a lot of time and Frustration having to go back and forth between different account platforms.

8 February 2022
Unprompted review
Lumio logo

Reply from Lumio

Love that you're getting value from our app Tom!

Rated 5 out of 5 stars

Clever app that helps me track all my…

Clever app that helps me track all my spending, picks out my bills, and investments. Has Monzo, AMEX, and Hargreaves Lansdown too. Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place.

8 February 2022
Unprompted review
Lumio logo

Reply from Lumio

Delighted to hear you're loving our product and getting full use of our connections Elliot!

Rated 5 out of 5 stars

Super useful app

Use the app to connect Santander accounts, nationwide, trading212, etc.. makes it all a lot easier having everything in one spot. Great idea and nicely executed!

7 February 2022
Unprompted review
Lumio logo

Reply from Lumio

Thanks for the kind feedback John, glad to see you're making full use of our connections!

Rated 5 out of 5 stars

All my accounts in one place: personal finance nirvana!

Like a lot of people I have multiple accounts: Monzo for day to day, HSBC for salary and bills, a pension, ISA, etc. Lumio let me finally abandon my spreadsheet and have everything in one place. Can't recommend enough!

7 February 2022
Unprompted review
Lumio logo

Reply from Lumio

We love that you're getting value from our product Neil! Thanks for the kind review

Rated 5 out of 5 stars

Track all in one place

Most usefull app to track my spending / bills / investments. Integrates with major banks + Monzo etc. Looking forward to international integrations too, thanks team for the product!

7 February 2022
Unprompted review
Lumio logo

Reply from Lumio

Thanks for your review Hélènka! We're stoked that you're loving our product

Rated 5 out of 5 stars

Can connect my NatWest Debit/Credit…

Can connect my NatWest Debit/Credit accounts and Monzo. Love the idea of consolidating different accounts in one place so can see everything in one place.
I wish they were allowing to add banks from France.
There were a few errors in the app that I reported to their customer support - fixed reasonably quick in the subsequent release

29 January 2022
Unprompted review
Lumio logo

Reply from Lumio

Thanks for your review Antoine! Glad to hear your experience with our support team was positive and you love the idea of our product!

Adding international banks is certainly on our roadmap

Rated 5 out of 5 stars

Easy to use

Easy to use, wide range of banks to choose from and great customer service.

28 January 2022
Unprompted review
Lumio logo

Reply from Lumio

Delighted to hear your experience with our support channels was great Bob!

Rated 5 out of 5 stars

Really helpful in showing me my net worth

Really helpful in showing me my net worth and all savings, cards etc on one app- a super helpful visual

28 January 2022
Unprompted review
Lumio logo

Reply from Lumio

Thanks for your review Katie! Great to hear you're enjoying our net worth feature

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