What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
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Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
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I learned a lot from my first look. I did a clothes purge yesterday and what I have left includes a lot of pieces that would fit into a capsule wardrobe for my style type, though I see another purge a... See more
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I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Packing with what you already own
Learning to combine articles of clothing in my closet to make travel smarter is a must for me. We travel the world and I always end up wishing I had packed more efficiently. These articles are a home-run for my needs.
13 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Cathy!
Thank you so much for sharing this 😊
It’s great to hear that the guidance is helping you make the most of what you already own—especially when it comes to travel. Learning how to combine pieces efficiently can make such a difference, from lighter packing to having outfits that just work wherever you go.
We’re really glad the articles are hitting the mark for your needs, and we hope they continue to make your travels smoother and more enjoyable ✈️✨
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Lynn!
That’s wonderful to hear 😊
Capsule building is such a great way to simplify your wardrobe while still keeping it stylish and flexible. It helps you focus on pieces that work well together, so you can create more outfits with less effort and less clutter.
We’re glad the concept resonates with you—once it starts coming together, it often makes getting dressed feel much more intentional and easy.
Warm regards,
Head of Customer Success
LUMI Team
I’m learning what pieces to look for to…
I’m learning what pieces to look for to make the most outfits
12 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Sherron!
That’s great to hear 😊
Learning which pieces create the most outfit combinations is one of the most powerful ways to build a wardrobe that really works for you. It often leads to fewer, better-chosen items that mix and match easily, so getting dressed feels simpler and more intentional.
You’re building a strong foundation by focusing on versatility—over time, that usually makes styling much more effortless and enjoyable.
Warm regards,
Head of Customer Success
LUMI Team
I hoped for help with figure issues.
I hoped for help with figure issues.
12 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for sharing your perspective, and we are sorry to hear this wasn’t what you were hoping for.
The intention is to support you in understanding your silhouette and how clothing works with your proportions, but it sounds like you were expecting more direct guidance around specific figure concerns. That’s really helpful feedback and we appreciate you saying it clearly.
We’re always working on improving the experience so it feels more practical and tailored to individual needs like yours.
Warm regards,
Head of Customer Success
LUMI Team
Time to restructure my silhouette
True I’ve tiredly struggled w the inventory of clothing of era in my closet(s), on hangers.
I’ve needed help deciding what not to keep!
Lumi is of great value for me at this time !
11 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Lucy!
That sounds like a really meaningful shift for you—and honestly, a very common turning point. 😊
When a wardrobe starts to feel like “inventory from different eras,” it can become overwhelming instead of useful. What you’re describing—getting help deciding what to keep versus let go—is exactly where clarity and relief usually begin.
It’s great that you’re noticing this already: not just adding new pieces, but reshaping your silhouette and making everything work together more intentionally. That’s where real ease in getting dressed comes from.
If you continue with that process, you’ll likely find it becomes much simpler to see your style as a whole system rather than individual items.
Warm regards,
LUMI Team
Cant still understand how this is useful
Cant still understand how this is useful
12 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Valued Customer!
Thanks for your honesty—we appreciate the feedback.
The goal is to make getting dressed easier and more intentional by helping you understand what actually works for your body, lifestyle, and preferences, rather than relying only on trends or guesswork. For many people, that means fewer “nothing to wear” moments, less wasted shopping, and a wardrobe that’s easier to mix and match.
That said, it only becomes truly useful once you try it in practice—seeing how the recommendations fit into your real wardrobe and daily life. We completely understand it may not be clear upfront.
Warm regards,
LUMI Team
I haven’t tried any purchases yet but I…
I haven’t tried any purchases yet but I already can tell my wardrobe is going to be more coherent and easier to plan and wear. I’m learning you may WANT to dress a certain way but that may not be what looks best on you.
12 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Renee!
Thank you for sharing this! 😊
It’s wonderful to hear that you’re already seeing a shift in how you think about your wardrobe—even before making a purchase. That sense of clarity and cohesion is such an important first step.
You’ve captured something really powerful too—balancing what we want to wear with what truly works best for us can be a game changer. It’s all about finding that sweet spot where personal style and flattering choices come together.
We’re excited for you to keep exploring and building a wardrobe that feels both authentic and effortless to wear! ✨
Warm regards,
LUMI Team
Great so far
Easy to use. Sensible recommendations that can be adapted to any budget.
11 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Pamela!
Thank you so much for your kind words!
We’re really glad to hear you’re finding the experience easy to use and that the recommendations feel practical and adaptable to your budget.
That’s exactly what we aim for—making style accessible and enjoyable for everyone.
Warm regards,
LUMI Team
Learning about my style
11 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Susan!
Thank you for sharing!
We’re so glad you’re enjoying learning about your style! It’s such a great step toward feeling more confident and comfortable in what you wear. We’re excited to keep guiding you on this journey 😊
Warm regards,
LUMI Team
Confusing!
10 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Freida!
Thanks for your feedback!
We’re sorry to hear it felt confusing — that’s definitely not the experience we aim for. We’re always working to make things clearer and easier to follow ✨
If you’d like, we can guide you step by step to make it all feel more simple.
Warm regards,
LUMI Team
Interesting to learn about
Interesting to learn about my
Shapes and type.
10 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Linette!
Thank you for sharing the feedback💛
We’re so glad you found it interesting to learn about your shape and type! Understanding these can really make a difference when it comes to choosing what feels and looks best.
We’re excited to keep supporting you on your style journey 😊
Warm regards,
LUMI Team
I reached out through an email to LUMI…
I reached out through an email to LUMI after I was having a problem on line with canceling my subscription. I received 2 very nice and accommodating responses immediately, within a 1/2 hr. to an hour, the most!! I was not expecting a response so quickly nor a friendly response either. This rarely ever happens with other companies so I was very appreciative of their service!
10 April 2026
Reply from Lumi Reviews
Dear Mary!
Thank you so much for your kind words 💛
We’re really glad we could assist you quickly and make the process smoother for you! Providing friendly and timely support is very important to us, so it means a lot to hear this ✨
We truly appreciate your feedback and are always here if you need anything else 😊
Warm regards,
LUMI Team
I want to learn
9 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Linda!
That’s a great place to start ✨
We’re so glad to hear you’re open to learning! Lumi is designed to guide you step by step—whether it’s understanding your body shape, choosing the right fabrics, or building outfits with confidence.
We’re excited to support you on your journey 😊
Warm regards,
LUMI Team
Never again
Initially, I did go to the side thinking things would be better with my clothing. I never got to speak to my expert. The clothing they were sending me was off base. I requested to cancel four months in. Turns out you have to call to cancel. Then you have to copy and take a photo screenshot and send it to them again that you cancel with an email in order for it to be actively canceled. And then I didn’t do any of that but I got charged 200 bucks from an auto which I completely called immediately and told him I wanted to cancel and wanted to refund. Nope they make you have a whole year again with it. The customer service who answers has no real responses. I think I must’ve given her my email and name four times actually spelling it all out and it’s not difficult very simple. Anyway, definitely not something that I’ve would ever do again and it’s unfortunate because now I won’t take on any other companies that do this because of my experience with them.
6 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Christine!
Thank you for sharing your experience — we’re really sorry to hear how frustrating this has been for you 💛
This is not the kind of experience we want anyone to have, especially when it comes to cancellations and communication with our team. To clarify, cancellation should not feel complicated or require multiple steps, and we understand how upsetting it is if that’s how it came across. We also take your feedback about styling mismatch and support communication very seriously.
We’d really like the chance to review your case in detail and make things right where possible. Please reach out to us at customer.care@lumi-app.co with your account details, and we’ll make sure your situation is properly investigated and addressed. We truly regret that this experience affected your trust, and we appreciate you bringing it to our attention.
Warm regards,
LUMI Team
Lumi has helped me figure out the best…
Lumi has helped me figure out the best fabrics and shapes to wear..
9 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Leigh!
Thank you for sharing your experience!
We’re so happy to hear Lumi has helped you discover the fabrics and shapes that work best for you — that’s such an important part of building a style that feels both comfortable and confident ✨
We’re excited to keep supporting you on your style journey!
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your feedback!
We’re glad to hear you had a good experience 😊
If there’s anything we can do to make it even better next time, we’d love to hear your thoughts!
Warm regards,
LUMI Team
I’m not completely convinced this is my…
I’m not completely convinced this is my style or archetype.
8 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Jenny!
Thank you for sharing the experience💛 that’s completely okay — style can take a bit of time to fully click.
The archetype is just a starting point, not a limitation, and it can definitely be refined as you explore more ✨
If something doesn’t feel quite right, your stylist can adjust and explore other directions with you. We’re here to help you find what truly feels like you 😊
Warm regards,
LUMI Team
I would like to see other types
I would like to see other types, not only what was chosen for me. Or be able to just answers to see the differences. I am more creative than what was chosen for me.
8 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Juanita!
Thank you for sharing this feedback!
We really appreciate your perspective! It’s great to hear you’re looking for more variety and want to explore different style directions ✨
You’re absolutely right — style can be creative and flexible, not just one defined path. We’ll share your feedback with the team, and in the meantime, your stylist can definitely show you alternative looks so you can compare and find what truly feels like you 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Merry!
Thank you for your feedback 💛
We’re glad you found it interesting! ✨ It’s always great to take a fresh look at what we wear and how it reflects our style.
We hope it gives you a few new ideas or insights along the way 😊
Warm regards,
LUMI Team
I enjoyed it being so quick on the…
I enjoyed it being so quick on the phone , very helpful and was exactly me!
7 April 2026
Unprompted review
Reply from Lumi Reviews
Dear Gail!
Thank you so much for your feedback 💛
We’re really glad you enjoyed how quick and easy the experience was on your phone! It’s great to hear it felt helpful and truly matched your style ✨
That’s exactly what we aim for. Excited to keep bringing you more that feels just right for
you 😊
Warm regards,
LUMI Team
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