What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
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Review summary
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4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
Company replied
I just wanted to give a High Five to your customer service department. I had a personal issue I needed to deal with. I cannot stress the relief I felt when I was able to communicate with a real pers... See more
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I had a personal 30-minute session, and the consultant asked many questions about my preferences. She came up with an outfit of a jacket, top, pants, boots, bracelet, handbag, and scarf, and I was rea... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible!!
Terrible!!! Do not by any product from this company unless you are 100% sure that you will not have to return it. My item took around 2 months to get, so I placed a dispute with my credit card that I did not get the item. The next week it showed up so I called the credit card back to say it was ok, but they had to wait for the company to respond.This was all taken care of, but I wanted to return the item because at this point it was too late to use. I kept on them for almost 9 months and they kept saying I had to remove the dispute or they could not give me the 50% refund as they said they would. I even sent a letter from the credit card company stating it was resolved many months ago. The last and final message today said it had been to long and they could not credit my item! NEVER purchase from this place unless you are loaded and can lose your money if you don't get or want the item.
13 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Jean!
Thank you for your feedback.
We’ve carefully reviewed our records but were unable to locate any account or order matching the details provided in your review.
We take all feedback seriously and would genuinely like to investigate this further. To help us assist you, we kindly ask that you either respond directly via Trustpilot so we can connect with you, or contact us at customer.care@lumi-app.co with any relevant account information, such as the email used for the order or additional order details.
In the meantime, we have flagged this review with Trustpilot for verification, as we want to ensure all reviews accurately reflect genuine customer experiences. We look forward to resolving this for you.
Warm regards,
Head of Customer Success
LUMI Team
Prompt response and willing to help
14 May 2026
Reply from Lumi Reviews
Dear Jane!
Thank you for your kind feedback!
We’re very glad to hear that you experienced a prompt response and felt supported by our team.
Providing helpful and timely assistance is something we truly value, and we appreciate you taking the time to share your experience with us.
Warm regards,
Head of Customer Success
LUMI Team
They were so easy to inform you of…
They were so easy to inform you of things that you want to know... Got bad to you fast..
13 May 2026
Reply from Lumi Reviews
Dear Wanda!
Thank you for your feedback!
We’re happy to hear that communicating with our team felt easy and that you received a quick response.
Providing clear and timely support is very important to us, and we truly appreciate you taking the time to share your experience!
Warm regards,
Head of Customer Success
LUMI Team
Did not meet my expectations
The product was not at all what I expected. The color, seasonal fabric, and style did not meet my expectations. On the other hand; the customer service was very good.I received a no haggle refund right away and that was impressive.
13 May 2026
Reply from Lumi Reviews
Dear Joaniee!
Thank you for sharing your feedback.
We’re sorry to hear that the color, fabric, and style did not meet your expectations, though we truly appreciate your kind words about our customer service experience.
We checked the case under the email provided through Trustpilot and can confirm that the refund has already been processed. Our team also shared the details in ticket #3141087. Please kindly check your inbox and spam/junk folder for our message(from customer.care@lumi-app.co). If you have any additional questions or need further assistance, we’ll be glad to help.
Warm regards,
Head of Customer Success
LUMI Team
Quick response and resolved my issue.
13 May 2026
Reply from Lumi Reviews
Dear Heather!
Thank you for your feedback!
We’re so glad to hear that your issue was resolved quickly and that you had a positive experience with our support team.
Providing prompt and helpful assistance is always our goal, and we truly appreciate you taking the time to share this!
Warm regards,
Head of Customer Success
LUMI Team
Very prompt customer service
Very prompt customer service that met my needs.
12 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Heather!
Thank you so much for your kind words!
We’re delighted to hear that our customer service team was able to respond promptly and meet your needs.
Providing helpful and timely support is very important to us, and we truly appreciate your feedback!
Warm regards,
Head of Customer Success
LUMI Team
Good suggestions
Good suggestions. Haven't ordered yet so not sure of the clothing or styles
13 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Wendy!
Thank you for your feedback!
We’re glad you’ve enjoyed the suggestions so far. We completely understand wanting to see more before deciding on the clothing and styles, and we hope the recommendations continue to give you inspiration and confidence as you explore what works best for you.
We appreciate you giving Lumi a try!
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Julie!
Thank you so much for your feedback!
We’re so happy to hear you had a great experience and found some really valuable takeaways.
Helping people discover practical ideas and insights they can actually use is exactly what we aim for. We truly appreciate your support!
Warm regards,
Head of Customer Success
LUMI Team
I feel like I can just ask Chat for…
I feel like I can just ask Chat for these tips, not sure why I paid for this generic information.
13 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for sharing your honest feedback.
We understand your frustration, and we’re sorry the experience felt too generic for your expectations. Our goal is to provide guidance that feels personalized, practical, and easier to apply to your individual style journey, but we recognize that this may not have come through clearly in your experience.
Feedback like yours is incredibly valuable and helps us continue improving the depth and personalization of our recommendations. If you’d like to share more details about your experience, please feel free to contact us at customer.care@lumi-app.co. We appreciate you giving the app a try and taking the time to share your thoughts.
Warm regards,
Head of Customer Success
LUMI Team
Very interesting concepts explained…
Very interesting concepts explained very well
The looks shown definitely give a clear vision of what Lumi is proposing. Easy Questions lead to build your style plan
13 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Karen!
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the concepts interesting and clearly explained.
It’s great to know the looks and visuals helped give you a strong sense of the style direction Lumi offers, and that the questions felt easy and helpful in building your personal style plan. We truly appreciate your support!
Warm regards,
Head of Customer Success
LUMI Team
My experience was great because I…
My experience was great because I realized I probably needed to be using a cell phone in order to use the app, and I cancelled and got very quick responses.
And I didn't read the other questions before I started typing in this box. Your customer care is excellent, in my experience.
12 May 2026
Reply from Lumi Reviews
Dear Norma!
Thank you so much for your thoughtful feedback!
We’re really glad to hear you had a positive experience with our customer care team and received quick responses when reaching out.
We also appreciate you sharing your experience with the app setup — feedback like this helps us better understand how we can make things clearer and easier for everyone. Wishing you all the best, and thank you again for your kindness and support!
Warm regards,
Head of Customer Success
LUMI Team
Everything was great I just need to…
Everything was great I just need to cancel subscription
12 May 2026
Reply from Lumi Reviews
Dear Mariann!
Thank you for your feedback!
We’re so glad to hear you had a great experience overall. We understand subscription needs can change, and our support team will be happy to help with your cancellation request.
Please reach out to us at customer.care@lumi-app.co and we’ll assist you as quickly as possible.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Susan!
Thank you so much for the feedback!
We’re happy to hear you’re enjoying the ideas and suggestions. Helping people discover styles and inspiration that feel exciting and practical is exactly what we aim for.
We really appreciate your support!
Warm regards,
Head of Customer Success
LUMI Team
So Zen!
I am impressed with your relaxed and logical approach to my achetype, the Sage. The visual examples were very helpful to understanding the approach you presented. The many samples gave me faith that I can apply the guidelines to my wardrobe. So thanks a million.
12 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Patricia!
Thank you for reaching out and for giving us the opportunity to respond to your concerns.
We’re glad our team was able to reply promptly and acknowledge the issue. While we’re sorry to hear you’ve decided to cancel your involvement, we truly appreciate your feedback and the time you spent with us.
We wish you all the best moving forward.
Warm regards,
Head of Customer Success
LUMI Team
I reached out with my concerns
I reached out with my concerns - and was instantly rewarded with return email - acknowledging my concerns - t hank you for your prompt reply
I am cancellation my involvement
11 May 2026
Reply from Lumi Reviews
Hi Gerri!
Thank you for reaching out and for giving us the opportunity to respond to your concerns.
We’re glad our team was able to reply promptly and acknowledge the issue. While we’re sorry to hear you’ve decided to cancel your involvement, we truly appreciate your feedback and the time you spent with us.
We wish you all the best moving forward.
Warm regards,
Head of Customer Success
LUMI Team
Quick response and acknowledged there…
Quick response and acknowledged there was an issue. Hopefully it will be resolved soon.
10 May 2026
Reply from Lumi Reviews
Dear Stephanie!
Thank you for your feedback.
We’re glad our team could respond quickly and acknowledge the issue. We understand how important it is for things to work smoothly, and we’re actively working on resolving it as soon as possible.
We really appreciate your patience in the meantime.
Warm regards,
Head of Customer Success
LUMI Team
It’s useful but the quiz doesn’t take…
It’s useful but the quiz doesn’t take into account the pain points women focus on when they look for clothes:
Protruding belly. Breasts too big or too small. Wide shoulders. Short legs. Etc
10 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Danielle!
Thanks for sharing this thoughtful feedback.
We’re glad you find the app useful, and we also hear your point clearly. Body concerns like proportions, fit challenges, and specific areas of discomfort are often central to how people choose clothing, and if the quiz doesn’t reflect that well enough, it can definitely feel incomplete.
This is exactly the kind of insight that helps improve the experience. We’ll pass this on to the team so we can better capture fit-related concerns like belly area, bust size, shoulders, and leg proportions in a more practical way.
If you’d like to share anything more directly, you can also reach us at customer.care@lumi-app.co. Appreciate you taking the time to point it out.
Warm regards,
Head of Customer Success
LUMI Team
Quick response to address my concerns…
Quick response to address my concerns and professional message.
10 May 2026
Reply from Lumi Reviews
Dear Lorraine!
Thank you for your kind feedback!
We’re really glad to hear that your concerns were addressed quickly and professionally. Providing prompt and supportive help is very important to us, and we’re happy we could deliver that experience for you.
Warm regards,
Head of Customer Success
LUMI Team
It was fun but I thought I would get my…
It was fun but I thought I would get my arctype
9 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Belinda!
Thanks for sharing your feedback.
We’re glad to hear you enjoyed the experience overall. Regarding your expectation about getting your archetype, it’s understandable to feel disappointed if that wasn’t delivered as expected. The styling process is often designed to explore multiple directions based on your preferences, body shape, and feedback from the session rather than assigning a single fixed “archetype” label.
That said, your point is valuable — if you were expecting a clear archetype outcome, the experience should make that more explicit upfront. We’ll make sure this feedback is passed on so expectations around results are clearer in future sessions. If you’d like, you can also reach out to customer.care@lumi-app.co for follow-up support or clarification on your styling results.
Warm regards,
Head of Customer Success
LUMI Team
Kiara was FANTASTIC!
The app hasn't been great, so I've already cancelled it within the first week of trial. It gave me two different results. However, I did purchase the video styling session. Kiara was FANTASTIC! She helped me find some new looks that I'm excited to try. She also helped me define my body type & shared ideas to flatter.
9 May 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you for sharing your honest feedback.
We’re sorry to hear the app experience itself didn’t fully meet your expectations, and we appreciate you pointing out the inconsistency you encountered.
At the same time, we’re so happy to hear Kiara made such a positive impact during your styling session. Helping clients feel confident, discover new looks, and better understand what flatters them is exactly the experience we aim to create. We’ll be sure to pass your kind words along to her — she’ll be thrilled to hear this!
If there’s anything further we can assist you with, please feel free to reach out to us at customer.care@lumi-app.co.
Warm regards,
Head of Customer Success
LUMI Team
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