Very good customer service (un-usually). I had issues with what actually arrived compared to my order and how long the order took to come. Their customer service was actually very quick, and provided... See more
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The two lamps I bought were of poor quality. When I tried to return them in line with their advertised 100% satisfaction or your money back, I was informed I would have to ship them to the US. The company looks like it is UK based but it isn't. They then offered a refund of some of the money or a voucher to buy further products from them.
I'm not sure why I would want more products, when the original products I bought were very sub-standard.
I would advise anyone considering to buy from this company, not to bother. Total waste of money
Do not purchase anything from this website. I lost £50 due to their scam. The products they send are of extremely cheap, poorly made quality, often breaking within days. They refuse to issue refunds, and their false 60-day money-back guarantee is a deception. Their lack of reliability and integrity leaves customers helpless. The items you receive are of very poor quality, from flimsy packaging to shoddy construction, and do not resemble the images posted on their website, further indicating they are counterfeit or misleadingly advertised.
Cheap rubbish, that could burn your house down.
The original and replacement light fitting arrived with faults and damage.
While trying to cobble together one good light out of the two, I discovered there is no Earth and the cables were so fine, I couldn't put a new plug on because it kept slipping out the pin screw.
No way would I risk having this plugged in my home, especially my daughters room!
Great lights! I love them. Arrived just in time for Christmas.

Reply from Lumeria
It’s a nice lamp, when it works. Thing is, I have to unplug and replug my one because it seems the touch sensor doesn’t sense touch overnight or during the day.
Fantastic product and overall experience. The lights are excellent quality and perform exactly as expected. I did have a minor issue with the battery on one of them, but the support team handled it incredibly quickly and professionally. It was completely hassle-free, and their responsiveness really impressed me. I wouldn’t hesitate to recommend them.

Reply from Lumeria
Lovely product and great and charming customer care from the team at Lumeria.

Reply from Lumeria
This company has been one of the BEST of had dealings in a long time. The customer care is second to none, a pleasure to deal with, i will definitely do business with this company again, excellent 👍...

Reply from Lumeria
Anna was extremely helpful with my query and I love my new light. I’m very tempted to order more.

Reply from Lumeria
Very happy with my lovely Nordic mood lamp from Lumeria and for the caring Customer support given to me by Anna.
Sue

Reply from Lumeria
Anna provided one of the best customer services I have ever received. She was amiable, attentive and her response was perfect. A perfect outcome for me in a very rapid space of time. I can’t recommend them enough.

Reply from Lumeria
Recieved a table lamp which was damaged in transit. Contacted customer services and they immediately sent a replacement lamp at no extra cost. Great customer service by Anna.

Reply from Lumeria
I had a small problem with the light on delivery and Anna from customer services sorted a new one to be sent the same day. Very pleased

Reply from Lumeria
Lumeria provided an excellent service and I am pleased with the products that we bought.

Reply from Lumeria
Arrived in battered packaging, product very disappointing for the price. Thought I bought a pretty lamp for a xmas gift, turned out to be cheap tat. Don't bother
Outstanding customer service. Anna was extremely kind and supportive, and I felt genuinely well taken care of throughout. She kindly accommodated my travel plans and ensured my order is safely handled until I return. Very professional and reassuring support.

Reply from Lumeria
This is a:
fake company and not registered in the UK.
Please do not fall for it.
We ordered 3 lamps got small really cheap ones straight, from what looked like Ali Express out of China!
We will be doing a chargeback v. soon £42
I ordered two lights as gifts. Even though it was not clear where they were being shipped from or how long it might take, I hoped that they would arrive in time to be wrapped as gifts for Christmas. They were delivered with 10 days to go, so all good. I'm very happy with the lights and would use this retailer again.

Reply from Lumeria
I purchased two different lamps from Lumeria, they are both stunning, however one was damaged in transit. I contacted customer service, I spoke with Anna who was very supportive, friendly and resolved the issue very quickly to my satisfaction. I would definitely recommend this company.

Reply from Lumeria
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