Lumeria Reviews 

66
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being exceptionally helpful and responsive, often resolving issues quickly and efficiently. Many people highlighted the staff's kind, patient, and professional approach, ensuring a positive interaction. Reviewers frequently noted the speed and effectiveness with which their problems were addressed. However, some customers also noted concerns regarding product quality and functionality. Several reviewers described receiving items that were of poor quality, felt cheaply made, or arrived with defects and damage. Additionally, a number of people experienced issues with delivery, reporting delays, damaged packaging, or products that were broken in transit or did not work as expected.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality. Many customers praise the... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, professional, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the beautiful,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their excellent customer service. Reviewers... See more

Delivery service

People report ambiguous experiences with delivery service, with some consumers praising quick arrivals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good customer service (un-usually). I had issues with what actually arrived compared to my order and how long the order took to come. Their customer service was actually very quick, and provided... See more

Company replied

Rated 4 out of 5 stars

I ordered x3 Nordic minimalist design mood lamps, taking advantage of the reducing price as the order increased. Two arrived, without any indication of when the third would arrive. Slightly concerned,... See more

Company replied

Rated 5 out of 5 stars

My order was tracked but the courier service lost it despite lots of communication with them. I contacted your customer service team and Anna was so kind and supportive to me. She arranged for me to... See more

Company replied

Rated 5 out of 5 stars

Loved my first two lamps so much that I ordered two more! One arrived with a minor defect, but Lumeria replaced it instantly with zero hassle. Excellent customer service from Anna, who was kind, patie... See more

Company replied



Contact info

3.8

Great

TrustScore 4 out of 5

66 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(66)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality products, buyer beware!

The two lamps I bought were of poor quality. When I tried to return them in line with their advertised 100% satisfaction or your money back, I was informed I would have to ship them to the US. The company looks like it is UK based but it isn't. They then offered a refund of some of the money or a voucher to buy further products from them.
I'm not sure why I would want more products, when the original products I bought were very sub-standard.
I would advise anyone considering to buy from this company, not to bother. Total waste of money

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase anything from this…

Do not purchase anything from this website. I lost £50 due to their scam. The products they send are of extremely cheap, poorly made quality, often breaking within days. They refuse to issue refunds, and their false 60-day money-back guarantee is a deception. Their lack of reliability and integrity leaves customers helpless. The items you receive are of very poor quality, from flimsy packaging to shoddy construction, and do not resemble the images posted on their website, further indicating they are counterfeit or misleadingly advertised.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Cheap rubbish

Cheap rubbish, that could burn your house down.
The original and replacement light fitting arrived with faults and damage.
While trying to cobble together one good light out of the two, I discovered there is no Earth and the cables were so fine, I couldn't put a new plug on because it kept slipping out the pin screw.
No way would I risk having this plugged in my home, especially my daughters room!

22 January 2026
Unprompted review
Rated 4 out of 5 stars

Great lights

Great lights! I love them. Arrived just in time for Christmas.

22 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello,

we are happy that you like your lights. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Fantastic product and overall…

Fantastic product and overall experience. The lights are excellent quality and perform exactly as expected. I did have a minor issue with the battery on one of them, but the support team handled it incredibly quickly and professionally. It was completely hassle-free, and their responsiveness really impressed me. I wouldn’t hesitate to recommend them.

14 January 2026
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Alex,

thank you for your kind words. We’re delighted that you love the quality of the products. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Lovely product and great and charming…

Lovely product and great and charming customer care from the team at Lumeria.

12 January 2026
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Emma,

thank you for your feedback. We’re glad you’re enjoying your product. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Excellent company to deal with...

This company has been one of the BEST of had dealings in a long time. The customer care is second to none, a pleasure to deal with, i will definitely do business with this company again, excellent 👍...

9 January 2026
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Steve,

thank you for your kind words! 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Anna was extremely helpful with my…

Anna was extremely helpful with my query and I love my new light. I’m very tempted to order more.

6 January 2026
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Antonia,

thank you for your kind feedback! We’re delighted to hear that we were able to help you and that you’re enjoying your new light. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Very happy with my lovely Nordic mood…

Very happy with my lovely Nordic mood lamp from Lumeria and for the caring Customer support given to me by Anna.
Sue

30 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Satara,

thank you for your appreciation. We’re glad that you like the lamps! 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Perfect customer service from Anna.

Anna provided one of the best customer services I have ever received. She was amiable, attentive and her response was perfect. A perfect outcome for me in a very rapid space of time. I can’t recommend them enough.

29 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Jeremy,

thank you for your feedback. We greatly appreciate this. 🤗

Warm regards,
Lumeria

Rated 4 out of 5 stars

Damaged table lamp.

Recieved a table lamp which was damaged in transit. Contacted customer services and they immediately sent a replacement lamp at no extra cost. Great customer service by Anna.

30 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Martin,

thank you for your kinds words.
You're very welcome. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Excellent customer service

I had a small problem with the light on delivery and Anna from customer services sorted a new one to be sent the same day. Very pleased

22 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Anna,

thank you for your feedback. We are happy to have been able to assist you. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Lamps

Lumeria provided an excellent service and I am pleased with the products that we bought.

23 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Ian,

thank you for your feedback. We are happy that you like the products. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Outstanding customer service


Outstanding customer service. Anna was extremely kind and supportive, and I felt genuinely well taken care of throughout. She kindly accommodated my travel plans and ensured my order is safely handled until I return. Very professional and reassuring support.

18 December 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Mena,

thank you very much for your kind words.
You're very welcome! 🤗

Warm regards,
Lumeria

Rated 1 out of 5 stars

FAKE COMPANY- BEWARE

This is a:

fake company and not registered in the UK.

Please do not fall for it.

We ordered 3 lamps got small really cheap ones straight, from what looked like Ali Express out of China!

We will be doing a chargeback v. soon £42

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered two lights as gifts

I ordered two lights as gifts. Even though it was not clear where they were being shipped from or how long it might take, I hoped that they would arrive in time to be wrapped as gifts for Christmas. They were delivered with 10 days to go, so all good. I'm very happy with the lights and would use this retailer again.

24 November 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello Andrew,

thank you for your kind words. We’re happy to hear that you like your lamps. 🤗

Warm regards,
Lumeria

Rated 5 out of 5 stars

Beautiful lamps!!

I purchased two different lamps from Lumeria, they are both stunning, however one was damaged in transit. I contacted customer service, I spoke with Anna who was very supportive, friendly and resolved the issue very quickly to my satisfaction. I would definitely recommend this company.

15 November 2025
Unprompted review
Lumeria logo

Reply from Lumeria

Hello,

thank you for your feedback. We’re happy to hear that you like your lamps and we were very happy to assist you. 🤗

Warm regards,
Lumeria

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