My wifi works so poorly now that I had to turn off my wifi to even write this review. I cannot get a connection to persist for more than 15 minutes, as it drops from device to device and is totally un... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My wifi works so poorly now that I had to turn off my wifi to even write this review. I cannot get a connection to persist for more than 15 minutes, as it drops from device to device and is totally un... See more
Company replied
waited 25 mins on hold, pressed 9 for english and the rude useless female hung up on me
I have been without power for more than 24 hours without an explanation every time I contact Luma. Twice I received a call from a computer saying that my service was already restored. Probably to make... See more
What is everyone talking about? I was so optimistic and prepared ordered and paid their higher than normal router price for the experience. Well it's been awful after giving it over 6 months and many... See more
Company replied
Information provided by various external sources
Luma was created by Dr. Paul Judge and Mike Van Bruinisse. Paul and Mike have worked together for 15 years solving complex networking and security problems for the largest companies in the world.
With the rise of the connected home, people are using more devices than ever. Home WiFi networks now need to be able to keep every one of them running and fully secure. Mike, Paul, and the team decided to use their expertise to create the perfect, personalized WiFi network for everyone.
On that day, Luma was born. Since then, the mission has been the same: To create the fastest, simplest, most secure, and most reliable home network that’s equipped for the technology of today, and tomorrow.
P.O. Box 77465, 30357, Atlanta
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to install, simple and effective, sleek and sexy. Perfect for my NYC apartment!
I like in a 1920's house and we had major wifi dead spots in our master bedroom and sunroom. The Luma's have made it possible to watch Game of Thrones in bed! I couldn't be happier!
Luma offers something I have been looking for for years: a simple offering to easily manage my personal WiFi network. From set up, configuration and daily monitoring, Luma provides me with the tools I need to easily maintain my network. I love the ability to see what devices are connected, match them to users, and to be able to set parental controls over users who should not have access to the entire Internet. It also gives me power to limit Internet access by users when they should be focused on more important things in life.
Luma was so easy to install and now that it's up and running in our home, our wifi is excellent. We are especially grateful for and impressed with the security features for all devices since we have two tech-savvy young boys.
Wi-Fi works excellent thru out the house. So easy to set up. Love having access on my phone for when I'm not at home!
Luma has revolutionized my experience with the internet. Being a tech nerd/guru & high-volume AirBnB host I've been able to simultaneously connect 11 personal devices: 3 phones, 4 smart-TVs, 2 Nest thermometers, 2 iMacs while supporting 30-50 AirBnB guest devices.
The user interface is the most beautiful thing I've ever seen, it works seamlessly on my iPhone 6 Plus and rarely do I see such an aesthetically pleasing app. My 68 year old uncle can use it. The BEST part is I have COMPLETE control over my internet system, with the PLETHORA of risks my Home Network has.
I will be installing Luma Surround Wi-Fi systems in ALL of my properties.
Lastly, the customer support is goes above and beyond consistently to help me with any issues I might be experiencing. When I was getting 15% network disconnection Luma Support Team was there to quickly fix my issues. You can't buy that kind of customer service, until now.
Device security is always a concern and the Luma system has that which is great! We have a lot of wi-fi enabled devices like our TV and even our speaker system in addition to the usual laptops, tablets and phones. It is great that the Luma system protects everything! The setup was easy initially and when we had some friends over the guest network functionality worked great! The streaming and bandwidth issues we used to have are much smoother now with the three Luma device system we bought! Highly recommend this product!
Finally able to enjoy the benefits of all my internet devices without needing to move from place to place. Especially enjoyable on my patio.
As someone who is relatively computer illiterate, I found setting up and using the Luma to be very simple. I had been having a lot of issues with my Internet (from AT&T UVerse) prior to setting up this device and had lost a lot of important work due to connectivity issues.
We set up three Luma devices in our house--one in the basement, one on the main floor, and one in the guest bedroom. They are small and blend in well with existing decor, unlike bulky wireless products I have used in the past. I have been able to use the Internet for a variety of different tasks, including streaming videos, since installing the Luma devices, and had no issues. I highly recommend this product to everyone.
I love being able to get wifi in the whole house, especially in my room and in the basement.
Extend your wifi network with ease and get rich features to go along with it. The setup was a breeze and we now have a strong wifi signal throughout the house. The app gives us the tools to manage our internet for every user in ways we never thought possible. I highly recommend Luma!
Wi Fi is great now. Works in my basement workshop, where i didn't have it before.
Very easy set up, and easy to use. I like the fact that I can set controls that will help me manage my kids and their Internet use. Very good product.m
We have had a great experience so far and it has lived up to our expectations
The main thing is I am not sure what all it does. Is there somewhere to go to see all the features I can activate? Really cool system!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.