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Lukas Distribution Reviews 138

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TrustScore 4.5 out of 5

4.6

Motorcycle Shop
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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their satisfaction with items like motorcycle accessories and apparel. Many people highlight the excellent delivery service, describing it as quick, prompt, and well-communicated, with orders arriving safely and on time. The ordering process is also frequently commended for being easy and straightforward, and the overall service is often described as fantastic and helpful. However, some customers experienced issues with delivery, including long waits, separate parcels without notification, and a lack of tracking information. A few other people also felt that the quality of some products was not up to standard, mentioning bent tin or faulty bolts, and some noted missing fixing bolts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the great quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt dispatch and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process simple... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more

Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

The paddock stand for the BSA GoldStar…

The paddock stand for the BSA GoldStar 650 looks robust and well made but I wasn’t impressed by having to take a file to it in order to get it to fit together. Also the nyloc nuts promised in the assembly instructions turn out to be plain.

3 January 2025
Rated 3 out of 5 stars

Instructions said tighten nyloc nuts

Instructions said tighten nyloc nuts, there aren't any only plain nuts and the powder coating is chipped and scratched, also for the bike itself clocks are loose, oil overfilled and mist under engine and also found out that owners handbook should have been redrawn and a new updated one supply, this means i haven't been running in correctly according the new version, toolkit has little relevance to what fasteners are actually fitted, also no C spanner for shock adjustments and no tool to release rear wheel spindle, 12mm spanner doesn't fit 13 mm chain adjusters

19 November 2024
Rated 5 out of 5 stars

Good communication

Ordered an item which I was advised straight away it was out of stock so could wait or have a refund.
I opted to wait as wasn't in a hurry for it.
Gave me estimated date of arrival and then confirmed delivery date and it arrived exactly when they said it would.
Good communication and a good product

18 July 2024
Rated 4 out of 5 stars

Fast delivery

Fast delivery once the product was in stock. Had to wait a long time before it actually became available. Too many 'expected in stock' dates missed. However, once available then very fast response and delivery. Would have given 5 stars if it wasn't for the stock situation.

18 July 2024

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