I keep trying to reach them to ask…
I keep trying to reach them to ask about the status of my shipment and never answer, tried: email, telephone, whatsapp. It's been almost 10 days since my purchase
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I keep trying to reach them to ask about the status of my shipment and never answer, tried: email, telephone, whatsapp. It's been almost 10 days since my purchase
I ordered a suitcase through their website, and it said it would be shipped the next day. However, it's been two days, and I still haven't received any email or confirmation that it has been shipped. They haven't responded to my messages either, so I'm starting to wonder if it was a scam.
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