Shocked And Insulted
I have been a customer of this business for several years and was quite happy with their services, even if they did charge for every delivery.
On September 4, 2026, they decided that I had stolen one of their delivery boxes and promptly used the information I had provided to pay for my groceries to withdraw money from my bank account without my permission. All their drivers who deliver to my address can tell them that I empty the box at the door and that they take it straight back to the van. If you do business with these people, make sure you protect yourself accordingly. They apparently believe they have the right to accuse you of anything they wish and to deduct money from your account without your consent.
Update: To be fair, I need to say this: after I notified them that I had posted my experience on Trust Pilot and on my Facebook page, Lufa sent me an email to let me know "I had returned their delivery box" and they refunded my account. In fact, there was no way I could return what I never kept or had, so I guess this was their way to save face. I'm glad they put back the money, but still, this is not cool.
September 7: After much back-and-forth with at least 3 representatives of the company, the refund came through on my bank account. A friend on Facebook told me they had done the same thing to her - twice! In any case, I am no longer with them, which is a shame because they are local and organic.