Ludos Digital Reviews 

Great experience, fast delivery and all as described- thabks

Cheapest price for Office 365 family subscription I found. I placed the order and received my codes by email within minutes. I ordered 12 months and they sent me 2 x 6 month subscription codes which you enter one after the other, and it worked perfectly. Thank you.

Quick reply with download code. Very easy and well explained process

Really quick to deliver and cheaper than anywhere else I could find. This is the second year I have used this company.

Stay away from this company bought digital code for my son still nothing been 3 weeks...

The second time I have used Ludos, once again a great price, fast electronic delivery. Recommended.

Excellent service item arrived within a few hours, son was up and playing his game shortly after thank you

Bloody awful 100% con! Description incorrect thought I was purchasing a game for my switch, as described on their website, turns out it’s content for a game which was NOT stated so I’ve wasted my money! Avoid like the plague go and buy from a proper shop!

Excellent service always use for x box ultimate pass.

Had a problem with a subscription. Contacted support, absolute legends and sorted it. Would highly recommend Ludos and the support they provide. Thank you again. Happy son 🙂

Excellent first buy experience.

PLEASE DONT BUY FROM THIS COMPANY

Purchased a 1 year xbox ultimate pass from Ludos digital for a xmas present. First code worked fine but other 3 codes for the rest of the year show they have been re-sold on again. Making them void for me. Spoke to xbox who confirmed this. But obviously due to data protection they can not say who the codes are sold on to.

Now Ludos will say the codes can be used together (As per their terms and conditions) and they can't take responsibility for once the codes have left them.

But their confirmation paper work that you recieve clearly states that the codes can be used at the customer's convenience. No where says they must be used within in a time span or that their is any risk the codes can be sold on. Even though Ludos are fully aware this is happening to their customers. Their are taking no responsibility for this. Or even acknowledging that they are aware of the problem.

Look back and many customers over nearly 2 years have had the same issue with their codes being sold on again. Ludos have made no changes to their wording or tried to protect customers purchases from this. Even though in one feedback they said they were looking into making it clearer for customers. Someone is making double Money selling these codes on.

Please learn from mine and lots of other customers experience and spend a few more pounds and buy from xbox. Much better protection on your purchases should a problem arise.

Great service as always, fast prompt service, and when I have had any issues in the past (only had 1) and they were extremely helpful and resolved the issue for me within minutes highly recommend.

Great price, and quick turnaround for Microsoft 365 Family

Very easy process. One very happy son

Ordered a 6 months xbox ultimate, was quick and easy, received my code within 30 mins. Will use again 👍

Scammers
12 month XBOX pass purchased, first worked and 3 months later saying remainders redeemed. You have multiple comments re this you should sort. There attitude is tough which is disgusting. The info states can be input separately but they now change there tune

*12 MONTH DIGITAL PASS*

I purchased a 12 month digital pass for my step-son for Christmas. I purchased the digital codes November time; received them in a very timely manor and printed off the voucher that they sent me with the codes on as the link they send you is only valid for 48hrs. All seemed well and was very easy.

Christmas present given and my step son entered the first code onto his Xbox when he got home to his mums early January once he had spent Christmas/New Year with us.
First code went on no problem a very happy boy with a 3 month game pass.

It is important to mention at this point on the voucher that I gifted it says one line of text after the 4 codes printed -

These codes are stackable, please redeem them separately at your convenience.

Fast forward to last week. My step-son arrives Friday evening to say he had tried to enter the next code on Wednesday as his next game pass was due. However, a fault code came up saying that the code had already been redeemed. He tried the next 2 codes and the same fault came up.

I contacted the team at Ludos, after many emails batting between us the end result is it is my fault because I chose not to add all codes on at once.

I was totally unaware that when you bought from a retailer it was a total lottery whether a product would work.

Also because I bought the codes in November (5 months ago) it is now too long ago for them to help.

There is a section on their website where is says I can submit a screen shot of what the error is. - I have done this, however this is not sufficient as they can not take responsibility for the fact that I chose not to upload the codes at once.

My issues are as follows -

Both Ludos and I both know that I am not the first person to have had this happened to. The reviews here suggest that without me doing much digging. That in itself is the definition of fraud - deception for financial gain.

I as the consumer bought a product in good faith and the recipient has only followed the instructions on the voucher which has Ludos logo all over the top.

You can not sell a product with a 12 month live activity, give instructions to activate the codes on the voucher separately and then back track at a later date saying that I should have activated the codes all at once and it is my fault.

Ludos are selling a digital product, where they know there is an issue with codes and have not put in proper steps for existing or previous customers to make sure we are not affected.

I have contacted Microsoft and they can confirm that these codes have been redeemed. Because of GDPR they can not tell me who has redeemed the codes but can confirm it’s not my step-sons profile.

My step-son has no one to share these codes with. He has no social media outlet.

Ludos continue to take the stance -

You could have easily checked all codes when you received them by inputting them at the Microsoft Redeem website or in your console. You chose to treat them as 4 separate 3 months codes rather than 4 codes pack to get the 12 months you purchased. That's where we say we are sorry, but we cannot take responsibility for the choice you made and the security of your codes.

You are absolutely right Ludos you can not take responsibility for the security of the codes. That I agree with. However as I started this review - this is an ongoing issue within your business and I am not the first. Therefore it is a problem you know about. Security is highly important, hence why Microsoft can not also share the information regarding these codes. I have reported your organisation and actions to the police as I truly believe you are actively selling a product that is not fit for purpose, taking money for a 12 months pass knowing that there may be an issue in the future but then washing your hands of the consumer and claiming fault with us when there is one. Disgusting behaviour.

Very satisfied with my experience of Ludos Digital. Everything worked fine at a great price. Straight forward procedure, good communications. I would definitely use them again for a similar purchase.