Lucky Creek Casino Reviews 

110
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant difficulties with payouts, reporting extremely long waiting times or not receiving their winnings at all. Many also found that bonus rules and maximum payout limits often led to a substantial reduction in their expected winnings. Reviewers described customer service as unhelpful, providing scripted responses, or being rude, despite deposits being easy and fast. However, some people did report positive interactions with customer service, with issues occasionally resolved or personal assistance provided. A few other people also felt that they eventually received their payouts, though often after significant delays, and some enjoyed the variety of games available on the site.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many expressing frustration over delayed... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting lengthy delays... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting great service and... See more

Website

Consumers express significant dissatisfaction with the website, particularly regarding the withdrawal... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the company's practices are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting a... See more

Rated 1 out of 5 stars

Tanva I am confused on why the wire transfer has no* posted to my account ... Alice Please kindly hold for me while I access you nt Tanya Ok Alice Thank you for holding, and congratul... See more

Company replied

Rated 1 out of 5 stars

What went right would be the better question I received a promotional 150.00 free chip that had a 6000 dollar play through wich is about as close to impossible to reach in the first place, but I reach... See more

Company replied

Rated 1 out of 5 stars

I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debi... See more


Company details

  1. Casino
  2. Online Casino or Bookmaker

Written by the company

Lucky Creek Casino is an online casino with a Western-inspired identity and a service-led approach to player entertainment. Launched in 2009, the casino offers a broad selection of slots, table games, video poker, and live dealer games from providers such as Betsoft, Rival, and Saucify. The platform supports desktop and mobile play, secure payment options, certified RNG game technology, and modern encryption to protect player information. Lucky Creek also provides 24/7 customer support through live chat, phone, and email, along with regular promotions and responsible gaming resources designed to support a safe, fair, and welcoming casino experience.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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1.5

All reviews

(110)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

So disappointed

So disappointed. I truly fell for the excitement of winning and couldn’t wait to get my winnings deposited.
Unfortunately, this ended up being a joke on me.
Definitely grateful for the actual real online casinos that really do payout the guests as expected.

31 January 2024
Unprompted review
Rated 1 out of 5 stars

Worse rip off casino in history

Worse rip off casino in history. Played the $50 bonus I was sent, played through over $3000 received pop up I had met my play through, cashed in $350 got nothing. This casino should be shut down for fraud To many other fair casino’s out there to play, don’t wast a penny on this ripoff casino. SHUT THEM DOWN! They don’t deserve a one star.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

I bought a bonus play at Lucky Creek…

I bought a bonus play at Lucky Creek Casio for $50. I had to go through what they call a 15000 playthrough and the bonus money turns into real money. I did that and the amount turned into 19000. I put a withdrawal of 15000 in and they are now only paying me 980 of the 15000 and deducted the rest from my account. They at least could of left the 14000 in the account and instead they deleated of the so call real money based on some fine print they had. I think the stole the 14000 from me.

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Scams and loopholes everywhere

So they can take your deposit instantly.... but when you win money... even if its on different game and not on bonus spins or anything like that. They still will give you the run around I won 2088 dollars and they sent me 80 and a $15.00 fee and then voided out my other $ 2,000. At first tried to say I won it with the money they matched me on my deposit which wouldn't matter anyways lol. Then they tried to say I won it on the 99 free spins which I only won 18.96 on that and then went on and played other games winning and losing money both but then they said that I didn't spend the whole $18.96 before winning the 2000. And that all I was getting was the 80 (65 actually after fee). Boycott them and do not use then please for your peace of mind it's not worth it and there are so many loophole's and scams they use and the people are rude the second you catch them in their bull crap.

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Luckycreek is a scam!!!

If you win a decent amount of money. Luckycreek will purposely not pay you after you spin and win. Their customer service are complete liars. They will tell you that you weren't supposed to get paid for those spins even though you provide evidence. They are extremely rude and will hang when you catch them in a lie.

18 December 2023
Unprompted review
Rated 1 out of 5 stars

I'm only giving this Casino 1 star…

I'm only giving this Casino 1 star because I have to give them something to post this review. I won 500 back in March 2023 and had no issues i was paid all of my money minus the 20-dollar wire fee. This past October I won $2700 I looked in my back office and saw it was corrected to $1300. When it got paid I got a wire of $960.00 I called and they told me the finance dept is the one who determines what I get paid. I expressed my concern to the support person who gave me a $50 dollar bonus I played and added $60 of my own money. I won $320 I looked in the system and saw they corrected the amount to $220 i was disappointed but accepted it as was expecting this. Today I got a wire of $80.00! I will never ever play their casino again! They should be upfront with everyone. It's not fair to win money and be paid something else based on what a person (Finance Dept) feels.

9 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not trust Lucky Creek

Do not trust Lucky Creek! I had 5 of my credit cards hacked on their and they charged so many items on each card. I had to get replacement cards and I called Lucky Creek and explained what had happened and he assured me it was not them, because I wanted them to be aware that someone working there was doing this. So when I got my new cards I used two different cards on the lucky creek casino app and it happened again. I would not trust this site. Someone there is stealing your information.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Lucky Creek is a scam

Lucky Creek is a scam. I deposited $20 in this casino and won over $5000.00. so when I went to withdraw the money won they kept giving me the runaround saying that my account wouldn't accept their payment and then they lied and said my ID verification was no good. This casino is a big bunch of scammers. You pay them but when you win they don't pay you. After exhausting every effort I could use. I gave up and just went to a game and max betted it all back to zero and will never use this casino or it's affiliates ever again for slot play. Do not play at Lucky Creek. I hope this casino is shut down. They never pay back to their customers. It's amazing that they also have a car giveaway. But I've never even seen or heard of anyone winning or any evidence at all of anyone winning. They post up usernames but nothing else. If anyone in the right places sees this message please shut down this casino. A lot of people are being scammed out of their hard earned money. I also have screenshots of my winnings that they never would pay me for. Thanks for reading.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

IF I COULD GIVE ZERO STARS I WOULD DO…

IF I COULD GIVE ZERO STARS I WOULD DO NOT PLAY HERE I PLAYED THUR 1,880 DOLLARS BECAUSE I USED A BONUS AND I GOT UP TO 732$ TRIED TO CASH OUT AND I COULD ONLY CASH OUT AND CONVERT IT TO 25$ WASTE OF TIME THEY WEIRD THEN I SAID IM NOT PLAYING ON HERE NO MORE I TRIED TO WITHDRAW MY 25$ CANT DO THAT EITHER YU CAN ONLY CASH OUT AT 100$ SCAM IM REPORTING THEM TO BBB RIGHY NOW

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Lucky creek is absolutely awful

Lucky creek is absolutely awful! I have played there for a while putting up with a lot of S!!! from them!! This was the last straw for me! I won a thousand dollars and withdrew it and they screwed up the account number and sent it to a different account. They admitted that they made a mistake and showed me the account number they sent it to! They put my institution numbers in the middle of my account number. They then proceeded to tell me that the financial department would be in touch and that the thousand dollars they sent to the wrong account would come back to them!! That was withdrawn at the beginning of July. We are now in September!! I still don’t have the money and I’ve sent a million emails trying to get them to speak with me. The only 2 times they’ve responded is to say that it has been paid out and to look in my statement for the square whatever deposit! Regardless of how many times I’ve told them that I didn’t get it even though they even admitted and showed me their mistake they just keep ignoring me!!! And I still haven’t got my money months later! This isn’t the only incident that I’ve had with this casino either this was just my last straw with this place! 🤬🤬🤬🤬🤬

12 September 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst casino on the…

Absolutely the worst casino on the online casino list I used a deposit bonus only to find out that I could only cash out $25 after my playthrough I had $260 after my playthrough and that was taken away leaving me with $25 I was told in chat that that is in their tems and conditions STAY AWAY from this casino

3 September 2023
Unprompted review
Rated 1 out of 5 stars

one of the worst casinos out there i…

one of the worst casinos out there i promise you.
DO NOT GIVE THEM YOUR MONEY its easy to deposit But hard to withdraw they give you the run arounds. please listen to me do not use luckycreek

10 June 2023
Unprompted review
Rated 4 out of 5 stars

At flrst I thought they were a scam

At first I thought they were a scam . It took me forever to fi.d a bank that took international wire transfers but I did Wells Fargo does
. You have to fill out EVERY part of the bank Imfo including the code they ask for just before the routing number and once u do that it works . Mine after 2 Months of trying to withdraw and having no success it finally went through I finally got my money.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

I made deposits like everyone else they…

I made deposits like everyone else they took my money gave me a bonus I played thru my play thru then went to my loyalty REWARDS used one of my Loyalties with a 5000 dollar play thru I played thru it and WON 4,500 and they took my MONEY and is REFUSING TO PAY ME COMPANY IS NOT LEGIT ...DUE NOT PLAY ANY OF THERE CASINOS

28 March 2023
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time or money

Don’t waste your time or money. Big scam. No matter how much you play or win they have a bonus scam that won’t let you withdraw money. As soon as you satisfy the bonus rules they start another so you can’t withdraw money.

15 March 2023
Unprompted review

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