Left a message overnight about a login issue because chat was closed, and the next morning Elena rang me back, which I genuinely didn't expect. She walked me through resetting the password on the phon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my experience, I played half an hour in the passenger seat through a dead stretch of highway. Spins were queued by the app and settled when the signal returned, no lost rounds, no reload, all fi... See more
was about to sign up somewhere a mate keeps talking about, then saw it sitting sixth on their list with a note about slow e-transfers. went with number two instead 🙂 two sessions in, nothing to compl... See more
Couldn't see the transaction list at first, it sits behind the account menu instead of the cashier. once found, the date filter worked fine and july's deposits came up in one list with the running tot... See more
Company details
Written by the company
Lucky7even brings New Zealand players pokies, jackpots, Megaways titles, instant-win games and live casino entertainment. Its catalogue includes content from Pragmatic Play, BGaming, Novomatic, Endorphina and Hacksaw Gaming. The welcome package is advertised at up to NZ$3,000 plus 200 free spins across four qualifying deposits. Tournaments, Lucky Spin, a bonus store and a loyalty programme offer additional rewards, subject to their terms. The platform works on desktop and mobile, with support available through live chat. Lucky7even is operated by Metlait SRL under Tobique Gaming Commission licence No. 0000064. R18. Please play responsibly.
Contact info
New Zealand
- help@lucky7-nz2.space
- lucky7-nz2.space
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
welcome offer was standard
welcome offer was standard, terms readable first
took the welcom offer
took the welcom offer, played it through, kept $55. good.
From my experience
From my experience, Search brought up Fire Joker after three letters. The title lobby still looked busy, but filters made it usable on my older Samsung.
Chat.
Chat.
Asked why the withdrawal approval was taking longer than usual.
Told a manual review was queued and given a four hour estimate.
Approved in three.
Money in the account the following morning, $340.
The live dealer lobby shows the table…
The live dealer lobby shows the table limits before you sit down, so I could find a low-stakes blackjack table without joining and leaving. Saved some time.
that lobby looked crowded actually
that lobby looked crowded actually, but that provider filter narrowed it clearly down quickly.
I quietly found Fruit Party clearly and reopened that simply quietly last session.
I checked honestly simply again at 4:44pm.
Balance updated the second the round…
Balance updated the second the round finished.
Search found one of the new slots after…
Search found one of the new slots after three letters, which saved my patience.
first month here
first month here. what stands out is how little friction there is on the small stuff. deposit page remembers the amount, the game filters stick between visits, the limits page is two taps from the lobby, all easy to find. i set a $25 weekly cap on day three and it has held every reset since. small things but they add up when youre new.
Oddly pleased with this casino bit
Oddly pleased with this casino bit: the NZ$300 casino cashout moved from pending to paid in the transaction history
i note down every withdrawal
i note down every withdrawal, being that kind of person.
eleven now, all inside two days, none needing a document, shortest under six hours.
reliable.
Requested $34 through Mastercard in…
Requested $34 through Mastercard in that airport clearly lounge. that progress eventually moved through requested normally → verified → paid, and that eventually money displayed up twenty-two minutes.
turbo spin toggle is on the game…
turbo spin toggle is on the game screen, no digging thru settings, good
the email queue is slower than chat
the email queue is slower than chat, mine took nine hours. the answer covered every part of my wagering question though, so it was worth the wait
Was worried about the pending…
Was worried about the pending withdrawal, chat explained it and I was fine.
Couldn't see the transaction list at…
Couldn't see the transaction list at first, it sits behind the account menu instead of the cashier. once found, the date filter worked fine and july's deposits came up in one list with the running total at the bottom.
Left a message overnight about a login…
Left a message overnight about a login issue because chat was closed, and the next morning Elena rang me back, which I genuinely didn't expect. She walked me through resetting the password on the phone, waited while I logged in to check it worked, and only then wrapped up. A callback for a small problem is more than I'd have asked for, and it fixed it properly.
Support remembered my earlier ticket…
Support remembered my earlier ticket about the same bonus, so I didn't have to re-explain the whole thing. Picked up right where the last chat left off.
I had a brief disconnect on Gates of…
I had a brief disconnect on Gates of Olympus when my phone moved from Wi-Fi to mobile data. The slot recovered after a refresh and the history page showed the round. I still checked the balance twice because I am that person, but it matched.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




