Luceeplanet Reviews 

I saw the other review and it is accurate. I wish it was not as it could have been. But I sent an order for a hosting service account but I was totally ignored. I waited three days and sent several emails to them. No response.

Sorry but I don't remember the exact date and my account was never successfully created.

And that is the nasty attitude in website hosting these days. I thought German companies were trying hard to be accepted as civilized, fair, and friendly. Not this one, sorry to say. Maybe they will learn and improve - but I doubt it.

My honest suggestion is to stay away from Luceeplanet.com at all costs.

It seems that at least I cannot trust Them. Soon as I told him I am a disabled woman, he closed my account and said he refunded but my bank and PayPal says no such credit even requested.

I had asked to correct an ODBC problem but it seems I had to pay $60 to procure a Service Contract before I could get the problem solved. But the German man sent email indicating he did not know what I was talking about, apparently not even familiar with his own hosting website and apparently he preferred that I grovel to get help. He could not appreciate that I take great pains to translate my language to English so his German can understand. Maybe he prefers his customers to speak in German and stand up straight and give him a Sieg Heil.

And there was no refund as they indicated. I contacted PayPal and my bank. Nothing. I cannot trust them. Not only does their support require another payment and not only are they slow to respond, but their network, at least from my location, often takes nearly 20 seconds for their page to respond. So they suggested a VPS. But I guess not unless I grovel and say pretty please with sugar and cream on top.

My partner said he had a horrible experience with luceeplanet.com but I could not believe it was that bad. Now I believe. No doubt if they even respond, they will not understand what it is to be a customer waiting and waiting after paying. And they will make excuses.

If they were too busy or don't work on Sundays, all they had to do was tell me, not ignore me or make empty promises. They did not even respond to my request to pay them $60 extra for support!

In addition, they refused for me to get the files I had uploaded. So harsh, mean, and stubborn. Kiss butt and you might be okay.

I hate to say it but they do not seem to respect the customer, just wallow in their self-importance and "You shall do it my way" or hit the road jack.

So I am hitting the road ...