Extremely Disappointed
Extremely Disappointed – Unprofessional and Poor Service
My experience with LSU Schäberle Logistik was nothing short of frustrating. From start to finish, the lack of professionalism and poor customer service was evident. I was expecting a delivery and stayed home all day specifically to receive it. When it never arrived, I called their main office, only to be told that the driver had already attempted delivery—but supposedly no one was at the address.
This was completely false, as I was home the entire day. To make matters worse, I was then informed that the driver simply assumed the address was incorrect and left without making any effort to contact me or verify the location. No call, no doorbell ring, no delivery note—nothing. Just an assumption and a missed delivery.
As a result, I lost a full day of work waiting around for a package that never came. I then had to take time out of my schedule to go pick up the shipment myself from their warehouse, which not only cost me additional time but also money.
The wait at the warehouse was painfully long, adding insult to injury. The staff showed no urgency or concern for the inconvenience caused. Overall, this experience reflects a serious lack of accountability and customer care. I would strongly advise anyone considering this company for logistics or delivery services to look elsewhere.