Lambert Smith Hampton Residential Reviews 

Aimee was very helpful & solved my request very quickly
Thank you Aimee

Phil Rabone was extremely helpful and efficient in helping me gain access to the portal. He responded quickly, resolved the issue without any fuss, and made the whole process very easy. I really appreciate his support and excellent service.

Was having an issue with L.S.H
Login, but after an email to the company it's been sorted with the help of Phil Rabone..

I had an issue with registering onto the LSH portal. Phil Rabone sent me a link that solved the issue.

I recently sent an email to Phil Rabone requesting access to MyLSHR as I couldn’t access and he has quickly and efficiently set me up and I am now able to access my account.

After an initial wait to get through to the right dept I spoke to Abbi Sharp. She was Very efficient and friendly . Handled my question quickly and helped me to get through some technical issues and ultimately find the solution.
Great customer service .Thankyou !

⭐⭐⭐⭐⭐ Fantastic support from Kelly and Elite Commercial

I wanted to leave a review following what has been a very stressful water leak and insurance claim at our property.

Kelly Doughty at LSH has been incredibly helpful and supportive throughout. There have been a lot of moving parts and complications, and Kelly has consistently helped us navigate them and get things moving towards a resolution.

I particularly want to highlight Elite Commercial, who have been absolutely fantastic. They arrived, got straight to work, identified that the leak from the flat above was actually still active and were flexible enough to get it repaired, as well as carrying out the reinstatement works. The work they have done looks incredible, and they have been honest, trustworthy, kind and incredibly professional throughout.

What really stood out was the difference between contractors. We had previously received a quote of £10,658 for the works, which was not approved by the Sedgwick loss adjuster and which we were advised was extremely excessive. Elite Commercial subsequently quoted around £2,200, which was reviewed and approved by the loss adjuster as fair and reasonable.

That is an enormous difference, particularly for someone already dealing with the stress of significant water damage and an insurance claim. I think it really highlights the importance of working with honest, trustworthy contractors who charge fairly.

A huge thank you to Kelly for her patience, help and support throughout, and to Elite Commercial for being so proactive and doing such a brilliant job. Hopefully, after a long and stressful process, everything is finally resolved!

Phil Rabone solved my problem very quickly and got my connection to the portal working again.

I had a very prompt and very helpful reply from Sian Hughes who was able to resolve my issue. Thank you

The team responded in a timely manner and Abbi specifically was very helpful in giving me the answer that I needed about my property that is managed by LSH.

Quick service support with my query - really appreciated !

Philip Rabone was efficient and helpful and my issue was resolved within hours. I appreciate the care and help

My questions sorted very easily. Very helpful exchange with Philip Rabone. Thanks.

Supportive in setting up portal access. Thanks @Philip Rabone

Having just moved into my new flat, I rang LSH to pay the first instalment of the service charge.
Sophie Drury made the whole payment process simple and followed up by proactively sending me an invoice before I asked for on. Much appreciated Sophie!

Just wanted to thank Philip Rabone for sorting out my logging in problem so quickly

I was having difficulties getting onto the online system. Philip Rabone very quickly and efficiently sorted these out for me and I have now successfully logged into my account.

excellent service, she put my mind at ease regarding my payments

Absolute disgrace of a company. Scandalous illegal practice

Won’t refund me my money, ignore my emails.
Manipulate communication

Sophie was so kind today when I rang up to make service charge payment. Her kind and soft tone and gesture had appealed so much that I had to leave a review. Thank you Sophie