LSD & BSD - Landscaping & Building Supplies Direct Reviews 2,417

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness of the staff and the overall smooth process from ordering to delivery. Many consumers are satisfied with the product quality, noting that items are as described, sturdy, and often arrive in good condition. The delivery service is consistently mentioned as prompt, on time, and efficient, with many appreciating the constant updates and careful placement of goods. However, some customers also noted issues with deliveries, including instances of broken items upon arrival or incorrect orders. A few people experienced delays in receiving their products or had issues with communication regarding delivery updates. There were also occasional reports of samples not arriving or being incorrect.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Customers consistently note positive experiences with product quality and range. Many reviewers praise the... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the excellent and efficient... See more

Quality

Users describe positive interactions with quality. Many customers are pleased with the good quality of... See more

Based on these reviews

Rated 5 out of 5 stars

I needed advice on quantity and colour and Rob was able to answer all my questions and help me decide what I needed. Only problem, which probably isn't their fault was the delivery. In spite of bei... See more

Rated 5 out of 5 stars

Although the samples I received were broken (carrier had damaged the box and actually lost on sample!) the people at LSD were fabulous, offering to send out new samples same day. As it happened, the... See more

Rated 5 out of 5 stars

Excellent and easy to use website with lots of choices. Once ordered constant updates on delivery times. Delivery was exactly on time and placed carefully on my property. Excellent service well done L... See more

Rated 5 out of 5 stars

The young lad on the phone for LSD (Manny) first class, it made my whole experience satisfying. Even the courier service was brilliant, I ran short on my project and the next day delivery was spot o... See more

Rated 5 out of 5 stars

I placed an order for sandstone walling which was delivered promptly although unfortunately a large number of the tiles were broken. I contacted LSD and sent photos and replacement packs were despatch... See more

Rated 5 out of 5 stars

Having had 2 sets of problems with an order of materials from Global Stone (1st, incorrect packing and sloppy 3rd party delivery resulting in broken slabs, 2nd incorrectly sized replacements sent) the... See more

Rated 5 out of 5 stars

Thank you for a great product and an awesome service at every stage from purchasing to helping us change our delivery. The delivery driver was great, he worked really hard placing our delivery exactly... See more

Rated 5 out of 5 stars

Waited a while to write up a review as I have only just got around to using all of the slabs. Reasonably priced. Delivered on the date requested. No breakages in either pallet after eventually getting... See more

Rated 5 out of 5 stars

Super quick delivery and a fantastic price. We live in a difficult place for large vehicles but the delivery driver was well prepared with a motorised pallet mover so it wasn’t a problem. Wouldn’t hes... See more

Rated 5 out of 5 stars

Initial delivery was cancelled on due date as several slabs were broken. After chasing this up, Rob arranged delivery in super quick time, no breakages this time!

Rated 5 out of 5 stars

Really happy with my purchase of Indian sandstone slabs. The colours are stunning and create a lovely warm glow. The delivery was within a week with no breakages. I would not hesitate to order from L... See more

Rated 5 out of 5 stars

The team at LSD couldn't have been more helpful in ensuring we got the right products and deal for our landscaping project. Special thanks to Rob and Manuel. I have not seen our sandstone paving yet... See more

Rated 5 out of 5 stars

Found the LSD online and their prices were excellent. Ordered 2 patio packs and everything went like clockwork, from the initial order to the delivery. Very happy and would definitely use LSD again. G... See more

Rated 5 out of 5 stars

Ordering online was easy and goods delivered promptly and within the time slot given. The driver was very helpful and friendly. Couldn't have asked for better service.

Rated 5 out of 5 stars

I purchased a feather edge garden gate which was made to the size I requested. I am very pleased with the gate which is sturdy and well made. Delivery was on time & I was kept informed via email of t... See more

Rated 3 out of 5 stars

Ordered item, paid & waited. Granted there was a bank Holiday during the waiting period but heard nothing. I had to do all the chasing. Was informed product was coming direct from manufacturer, no pr... See more

Company replied

Rated 3 out of 5 stars

I disliked the fact that 1 they did not inform me before trying to deliver. 2 they told me that they did not have a small enough wagon to get on our street with a tail-lift that could handle the weigh... See more

Company replied

Rated 5 out of 5 stars

Excellent response and quick delivery. Problem with 1 stone that cracked was resolved without any question and delivered next day.

Rated 1 out of 5 stars

Shocking. Ordered and paid for 5 samples. 1 arrived as ordered. 1 arrived and was not what I ordered, basically just a bit of broken slab. The other three must be on their way but taking over a... See more

Company replied

Rated 2 out of 5 stars

£25 for 4 bits of plastic (replacement plastic covers for manhole handles). Total rip off. Serve no purpose other than aesthetic. Would have cost £1 if that to produce. Delivery was smooth however

Company replied

Rated 5 out of 5 stars

The manhole recessed handle covers were delivered promptly and were well packaged. They are a perfect fit as replacement covers.

Rated 5 out of 5 stars

Great company with fabulous customer care Well trained and friendly helpful staff Good prices and ontime deliveries

Rated 2 out of 5 stars

The item I ordered didn't fit and was cheap molded plastic. The cosy of postage was more than the item and considering how slim and small they were could have gone in a slim envelope.

Company replied

Rated 5 out of 5 stars

Friendly, knowledgable and efficient staff, when we contacted them for help and advice. Delivery spot on time.

Rated 5 out of 5 stars

Item I needed was in stock at a fair price, fast and safe delivery. Recommended supplier for landscaping products

Rated 5 out of 5 stars

Product was as described and in good condition on delivery. Delivery update post ordering could have been better but overall product arrived within expected timeframe. Carriers driver inexperienced bu... See more

Rated 5 out of 5 stars

A slight hiccup with my order when it arrived but a simple phonecall to the company and it was sorted the following day. Thank you very much! Would use again.

Rated 5 out of 5 stars

Great service,staff, Manuel and Rob really helpful Deliveries on time as promised Thank you very much

Rated 5 out of 5 stars

Great customer service, delivered to our preferred spot by the driver who was really helpful. Great product. I would shop here again

Rated 5 out of 5 stars

Good quality material that was delivered in good time and on time, I would definitely recommend Jeff Mac Landscaping

Rated 5 out of 5 stars

Great service, items were well packaged, delivered on time, with good correspondence before hand.

Rated 1 out of 5 stars

I purchased pavetuf clear from LSD, which is almost twice the price of the other brand. When I poured the solution into the sprayer, I noticed that it was not in good condition; it seemed expired and... See more

Company replied

Rated 5 out of 5 stars

Excellent communication from the company. Good quality stones and delivered promptly. Have used LSD before and find them competitively priced and reliable.

Rated 5 out of 5 stars

Good priced product. We wanted to extend our patio and were able to buy a small patio set of the same slabs we bought about 10 years ago. Easy to order and very prompt delivery.

Rated 5 out of 5 stars

Easy order and delivered on time. Goid quality grout and ordrered before so all good!

Rated 5 out of 5 stars

Great value for money and competitive prices. Delivery was on time and I was kept up to date with the process.

Rated 1 out of 5 stars

Ordered 7 samples but only 3 arrived, all at different times in different packages. Then I was randomly given a refund for 3 of the samples. No communication from them. Definitely living up to their n... See more

Company replied

Rated 5 out of 5 stars

Very pleased with purchase..the Cotswold edging stones complete our garden.They are very good,solid and gives the garden a ‘cottage’ look!

Rated 5 out of 5 stars

Great service. Product arrived in good time and price was competitive. Would buy from them again.

Rated 5 out of 5 stars

Delivered on time, quality products. Will definitely buy from LSD again.

Rated 5 out of 5 stars

on time, quick, reliable, quality product and very helpful. use these 🤝🏼

Rated 5 out of 5 stars

My builder was satisfied with the delivery and the he goods arrived well packaged and in good condition

Rated 4 out of 5 stars

Very professional company I bought some slabs which 4 had issues with. I emailed them with pictures, before you know it they were replaced to finish off the project. Excellent service deffo use again.... See more

Rated 5 out of 5 stars

Great service. Ordered, delivered. No fuss. Driver just put it in a sensible place as we were out. Perfect.

Rated 2 out of 5 stars

Order took 2 weeks to arrive. The pallet of slabs was shipped to the incorrect address which put my job behind as I had organised all arrangements settled for a week after I had placed the or... See more

Company replied

Rated 1 out of 5 stars

Did not receive sample Ordered direct From Bradstone for free but LSD tried to say the one delivered was from them but they get Bradstone to send the sample However Bradstone don’t charge as I... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Knowledgeable staff. Had all products that was required.

Rated 5 out of 5 stars

Easy to deal with, delivered when I wanted, items were perfect and all went smoothly

Rated 3 out of 5 stars

Good website to use and order but poor communication around delivery and had to chase a few times for updates as dates changed a few times. One of the pavers also came damaged which I complained about... See more

Rated 5 out of 5 stars

From my initial request for a quotation and current lead times, to delivery to site exactly as requested the process was professestional and trouble free.

Rated 1 out of 5 stars

Let down badly. Ordered on Thursday for next day delivery. Contacted on Monday morning because I hadn't heard anything to be told that they didn't have the stock (even though the website showed av... See more

Company replied


Company details

  1. Paving Materials Supplier
  2. Garden Center
  3. Natural Stone Supplier
  4. Sand and Gravel Supplier
  5. Stone Supplier

Written by the company

Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Did not receive sample

Did not receive sample
Ordered direct From Bradstone for free but LSD tried to say the one delivered was from them but they get Bradstone to send the sample
However Bradstone don’t charge as I have ordered samples from them over the last month for free
So ??? Why the £7+
Don’t care about the money but LSD seem dishonest
I will be buying direct from Bradstone!

24 July 2025
LSD & BSD - Landscaping & Building Supplies Direct logo

Reply from LSD & BSD - Landscaping & Building Supplies Direct

Hi Edwina,
Thank you for reaching out to us about your sample order. I apologise for any confusion or inconvenience this has caused.
Upon reviewing the tracking information with our supplier, Bradstone, we confirmed that your sample was requested on the 25th and delivered on the 29th. The proof of delivery (POD) has been emailed to you for your reference.
As we've previously explained, we charge a small fee for samples to cover our costs and maintain the integrity of our sample service. In some cases, our suppliers ship samples to us first, and we then forward them to you via a courier. In this instance, the sample was sent to you directly from Bradstone.
To resolve this issue, I've processed a full refund for the sample charge. We hope the paving you ordered is perfect for your garden and looks lovely once installed.
Kind regards,
LSD

Rated 4 out of 5 stars

Great company

Very professional company I bought some slabs which 4 had issues with. I emailed them with pictures, before you know it they were replaced to finish off the project. Excellent service deffo use again. Very trustworthy.

14 July 2025
Rated 5 out of 5 stars

Excellent customer service.

The team at LSD couldn't have been more helpful in ensuring we got the right products and deal for our landscaping project. Special thanks to Rob and Manuel. I have not seen our sandstone paving yet as it was delivered to our landscaper's yard in advance of the project start date next month. Hopefully I will be as pleased with the products as I am with the service!
Thanks,
MW

10 July 2025
Rated 2 out of 5 stars

Order took 2 weeks to arrive

Order took 2 weeks to arrive. The pallet of slabs was shipped to the incorrect address which put my job behind as I had organised all arrangements settled for a week after I had placed the order.

No compensation, nothing offered just a "nothing we can do"...

Further edit:
LSD has responded saying that they "resolved the issue in the 15th, the day after initial issue was recognised".

That is a blatant lie.

The error was made on 9th of July and I phoned to check what was happening with the delivery on the 14th... Not exactly the next day is it?

3 July 2025
LSD & BSD - Landscaping & Building Supplies Direct logo

Reply from LSD & BSD - Landscaping & Building Supplies Direct

Hi Mark,

Thank you for your recent feedback regarding your order of paving slabs. We understand your frustration with the delay and the incorrect delivery, and we sincerely apologise for the inconvenience this caused your project.

We've looked into your order and can confirm that it was placed on July 2nd. Due to an administrative error, the pallet of slabs was unfortunately shipped to an incorrect address.

We were first made aware that you hadn't received your order on July 14th. Please know that as soon as you notified us, we took immediate action to rectify the situation. We were able to arrange for the correct delivery to your address on July 15th, just one day after you informed us of the issue.

We hope this explanation clarifies the timeline and our swift resolution once the problem was brought to our attention. While we deeply regret the initial error and the disruption to your plans, we appreciate you bringing your concerns to our attention so we could resolve it promptly.

Updated,

Thank you for providing the additional information.
We understand that our courier delivered your original order to the wrong address, and we're very sorry for the confusion and delay this caused. We were not aware of the issue until you contacted us on what we believe to be the 14th to inquire about your delivery. We apologise if this date is incorrect.
Once we were made aware of the issue, we immediately investigated and prioritised a replacement order for you. The replacement order with Bradstone was shipped as quickly as possible, and we even upgraded it to a next-day service. We apologise for any misunderstanding regarding the replacement delivery time frame.
Please know that our top priority is to resolve issues as quickly as possible. We acted as soon as we were notified and did everything we could to get your replacement to you right away.

Sincerely,

LSD

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I spoke to the team who advised how best to achieve the result I wanted and helped me get the right materials in order. Couldn't recommend them highly enough - they really knew their stuff.

7 July 2025
Rated 5 out of 5 stars

Top !

Great customer service! Great product. Fantastic with delivery timing . Just top !

4 July 2025

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