Five stars to this classy company. Vase exquisite and communication strong. Delivery was as agreed and packaging brilliant. My friend is really happy with her gift. Quality product, quality company.... See more
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Company details
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LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.
Contact info
Ground Floor, Holbrooke Studios, Indigo House, Holbrooke Place, Richmond, TW10 6UD , United Kingdom
- +44(0)1932 789721
- info@lsa-international.com
- lsa-international.com
Replied to 93% of negative reviews
Typically replies within 1 week
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Easy to order process
Easy to order process. Delivery was very well organised and product arrived on time via a very professional and friendly delivery partner. The product was of excellent quality.
Placed an order and haven't received…
Placed an order and haven't received anything over 3 weeks later. I've also heard nothing from customer service after chasing twice.
NO customer service, no goods delivered.
UPDATE: They have finally emailed me, a week later, with a 'good will gesture' of 20% off my next order....
Needless to say that I won't be ordering from them again. If you couldn't get the first order correct and couldn't reply to me in time then why would I attempt to order from you in the future, especially for a 'good will gesture' of just 20% off next purchase.
Ordered something 6 days ago, with next day delivery promised, still have not received anything.
I then tried to ring the number on their website, which I was told was for something else, and to email them. I have sent 3 emails and have wrote to them on their website as well, and have had NO response.
Awful (NO) customer service, no delivery and was expecting it for Mother's Day as a gift.
So dissapointed. Had to contact my bank and retract the payment, thankfully they refunded me and stopped the payment.
This company seems very dodgy, and I feel I have been scammed.
I would not recommend ordering from them.
Looking at other reviews they have mentioned 'their systems have been down' which seems very convenient. You should still be able to deliver the goods or reply to customers, and if you can't then you should have that on your website.
Thankfully my bank have refunded me and blocked the payment.

Reply from LSA International
Awful customer service, very disappointing
For me the frustrating part is that no one I contacted at LSA International by phone and email informed me that you were migrating to a new system. I am not sure how this stopped anyone from customer services or indeed anyone I contacted from answering my numerous emails and phone call. It was only when I reviewed the shocking service on TrustPilot that I got any response at all. Even that was the day after the review no urgency form LSA. I would normally change and update my review if I thought the issue had been dealt with.
If I could give you a zero start I would.
It would be useful if you guys did some basic customer service training.
Friday 13th still no response from company. Truly awful experience.
Well another day gone this is unprofessional and rude
I have been trying for days to get a return postage label . Website says they reply within one day but not my experience.
Managed to find a phone number however absolutely no help and suggested I put Urgent urgent urgent to get a response.
Still no response. I use LSA glass in my ABNB but may reconsider with the awful level of service

Reply from LSA International
Great fast delivery
Great fast delivery. Well packaged. No chance of breakage in transit!
Delivery was delayed owing to a glitch…
Delivery was delayed owing to a glitch and the company were very helpful
The quality of your champagne glasses…
The quality of your champagne glasses is great and they’re so stylish!!
Great product
Great product, vase was as described & depicted. Simple & elegant design. Speedy delivery, without fault.
Simple and high quality water glasses
Second lot of plain water glasses I’m buying. The first lot lasted me 4 years, and I still use the glasses
Poor quality control and no refunds
Received wine and champagne glasses that were low quality. Returned and haven't received a refund although it's been 3 weeks..
Contacted via email - no response. Looks like I'll need to do a chargeback with my bank!

Reply from LSA International
Very prompt delivery
Very prompt delivery. Pleased with the glasses. Very fine rim and nice to hold
Fabulous beautiful products😃
Fabulous beautiful products😃
Swift despatched 😃
Very carefully packaged😃
Quick polite responsive staff 😃
Goodbye LSA
Goodbye LSA. What a pity that such a quality brand has been sold off. Goodbye LSA.
My shopping experience at LSA was…
My shopping experience at LSA was excellent in every way. From the initial web browsing and an array of product choices to ease of ordering, trouble free payment and a speedy delivery.
I am delighted with the butter dish I purchased as it’s beautifully made of high quality materials and I love using it daily from fridge to table.
Beautifully made pasta dishes
Beautifully made pasta dishes. Quality porcelain great tone.
Very quick delivery.
Beautiful
So happy with my purchase, its a beautiful gift and the recipient was very pleased. Speedy delivery and very well packaged, thank you
The quality is second to none
The quality is second to none
The Weight of the glasses are really good
The design is really modern
Everybody ask where we got these from
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