LSA International Reviews 3,910

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and elegant design of the products, frequently highlighting the craftsmanship and timeless appeal. Many consumers appreciate the efficient ordering process, prompt delivery, and secure packaging, ensuring items arrive safely and quickly. The customer service is often described as excellent, with many people noting the helpfulness and responsiveness of the staff in resolving any issues. However, some customers also noted issues with delivery, including delayed arrivals or damaged items despite good packaging. A few other people also felt that the service was poor, experiencing slow responses or difficulties in communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers consistently praise the... See more

Delivery service

Consumers generally find the delivery service to be positive. Many reviewers praise the speedy and efficient... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy and smooth... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

Five stars to this classy company. Vase exquisite and communication strong. Delivery was as agreed and packaging brilliant. My friend is really happy with her gift. Quality product, quality company.... See more

Rated 5 out of 5 stars

LSA products are absolutely stunning and elegant, timeless designs that never go out of style. The quality is exceptional, and you can really feel the craftsmanship in every piece. It is on the expens... See more

Rated 5 out of 5 stars

2 orders have both been successfully fulfilled by LSA. The items were extremely well packaged and arrived 2 days after placing my order on each occasion. I highly recommend LSA and will continue to... See more

Rated 5 out of 5 stars

Got my sister and her boyfriend something from here and it was fantastic.So I bought a range of their wine glasses. Such lovely quality! I have recommend to others and will save up for their whiskey d... See more

Rated 5 out of 5 stars

So pleased with glassware items bought from LSA. Everything was well packaged and arrived by next day delivery. I ordered on three occasions in quick succession as decided to buy glassware as gifts. E... See more

Rated 5 out of 5 stars

My shopping experience at LSA was excellent in every way. From the initial web browsing and an array of product choices to ease of ordering, trouble free payment and a speedy delivery. I am delighted... See more

Rated 5 out of 5 stars

Very lovely wine glasses, outstanding quality and finish. LSA have truly got me as a buyer for life with the quality and excellent customer service. We had an issue with the delivery company and LS... See more

Rated 5 out of 5 stars

Beautiful quality glasses. The colours are just what I was looking for . There was a slight problem with order one of the glasses was broken however excellent customer services soon sorted it out .... See more

Rated 1 out of 5 stars

Very poor Service - for more than three weeks no information, no answer on email, no chance to get personal contact. After finally getting an answer it took another five days to start figuring out... See more

Company replied

Rated 5 out of 5 stars

I have always loved LSA glassware. It is stylish and elegant. Wine glasses and liqueur glasses only come out for special occasions as they are now irreplaceable as they are no longer stocked - such a... See more

Rated 5 out of 5 stars

An issue with an order was dealt with by Beckie at lightning speed. I love the products and am very impressed by the customer service and will have no hesitation in buying from them again. Highly reco... See more

Rated 5 out of 5 stars

We saw these water jugs in our hotel whilst on holiday and manage to track them down to LSA. We order one when we we got home we a thrilled with it and impressed with the speed of delivery, we would r... See more

Rated 5 out of 5 stars

The vase we ordered is beautiful, and far bigger than we expected despite looking at dimensions. Very happy with it. Took a little time but think that was mostly due to post Brexit customs checks.... See more

Rated 5 out of 5 stars

Needed to return one set, as I accidentally ordered wrong product. Beckie at LSA sorted whole thing and was fantastic....simple, good customer service goes a long way!

Rated 5 out of 5 stars

I found the perfect large, heavy vase with small top opening for artificial flowers. Excellent price in the sale. Superb range of excellent quality and beautifully designed vases with prompt delivery... See more

Rated 5 out of 5 stars

Another successful purchase from LSA!!!! This time some of their beautiful Folk water glasses in blue and green. They are stunning! Thanks very much.

Rated 5 out of 5 stars

Ordered a couple of whiskey glasses and coasters which arrived quickly. Unfortunately one of the coasters had broken when it arrived, however Beckie was great and quickly got a replacement coaster ove... See more

Rated 5 out of 5 stars

I wanted to purchase a particular vase for a present. When I looked it was out of stock so I signed up for the stock updates. I was pleasantly surprised a few weeks later when a notification came thr... See more

Rated 5 out of 5 stars

Beautiful glassware, really well made. Website easy to navigate. Delivery was on time & everything was perfectly packaged. Really happy with my purchases.

Rated 5 out of 5 stars

Purchased the LSA Pearl vase and tealights as a special 30th wedding anniversary present. Beautiful, quality product. From order placement to delivery, very happy with quick and efficient service.

Rated 5 out of 5 stars

Items ordered were true to form. Very well packaged to ensure fragile items were secure during transit. Delivered within agreed time frame.

Rated 5 out of 5 stars

Good quality drinking glasses, nice and clear with a heavy base as specified. Well packaged to avoid any damage in transit, and next day delivery.

Rated 5 out of 5 stars

Great website product choices at LSA with ease of ordering and speedy delivery making a memorable shopping experience. The product quality and design is also excellent and I’m delighted with my purc... See more

Rated 5 out of 5 stars

I have bought six items in the LSA ‘Folk’ range now and I love every piece. I will definitely be ordering more too! From the moment you order the item arrives very quickly and is expertly packaged. T... See more

Rated 5 out of 5 stars

Great product, vase was as described & depicted. Simple & elegant design. Speedy delivery, without fault.

Rated 1 out of 5 stars

Item (Pearl Jug) arrived completely smashed to bits, I could hear that was broken when the delivery man from DHL gave it to me, he was totally uninterested when I told him I was broken before I even o... See more

Company replied

Rated 5 out of 5 stars

Easy to order process. Delivery was very well organised and product arrived on time via a very professional and friendly delivery partner. The product was of excellent quality.

Rated 5 out of 5 stars

Beautiful products at reasonable prices, very informative emails so that you know exactly when to expect your delivery and lighting fast delivery times. I hadn’t purchased from them before but I would... See more

Rated 5 out of 5 stars

Good service, I always worry about ordering fragile items online. This was very well packaged and lovely item that was a gift for someone who loved it.

Rated 5 out of 5 stars

So happy with my purchase, its a beautiful gift and the recipient was very pleased. Speedy delivery and very well packaged, thank you

Rated 5 out of 5 stars

Damaged in Transit. Despite being really well packaged, the courier managed to break the items. LSA (Ben K) responded immediately & fixed the problem with no fuss or added inconvenience.

Rated 5 out of 5 stars

My experience was as it should be. Professional and a very smooth and easy path to order. Had no problems and was kept up to date with the tracking of my packages.

Rated 5 out of 5 stars

The glasses are beautiful and stylish- we love them. One of them cracked during delivery so I contacted the team and it was replaced immediately. Great customer service.

Rated 1 out of 5 stars

Vase had a terrible fault in it!!! I wrapped it up and then wanted me to unwrap it again!!! Their quality control doesn’t exist!!!

Company replied

Rated 5 out of 5 stars

Each time that I place orders at LSA is a pleasure as the quality of their products are of the highest standards and their innovative design is the very best. This experience is further highlighted by... See more

Rated 1 out of 5 stars

Very flimsy glass. 2 of pack of 4 already broken. In less than a week. Not every day items

Company replied

Rated 5 out of 5 stars

Beautiful products and top quality. Had a damaged item on delivery which was dealt with swiftly. Will use this company again.

Rated 5 out of 5 stars

Excellent quality and service from LSA. Beckie was extremely helpful and prompt in dealing with queries and one damaged item. Would definitely recommend them.

Rated 5 out of 5 stars

Been waiting for these glasses to come back in stock for a while and so pleased I've got them. Beautiful Prosecco glasses. Great packaging and speedy delivery.

Rated 1 out of 5 stars

No delivery arrived for over a week. Customer services were slow in responding and when they did it was obvious that they hadn’t looked through the details of the delivery status and blamed it on me.... See more

Company replied

Rated 5 out of 5 stars

Super high quality glass plant pot. Wow! LSA definitely crafts with a lot of care and attention to detail and I know I'd buy from them again.

Rated 2 out of 5 stars

Item was not despatched to me within 24 hours; it arrived days later. No updates re delivery by DPD. The box was not secure and the glass Bon Bon jar could have rolled out. Appalling.

Company replied

Rated 2 out of 5 stars

Nice glass shame about the unhelpful customer service! I have just replaced some glasses. The new ones are two centimeters shorter than the old ones. I sent a message to ask when this took place and... See more

Company replied

Rated 5 out of 5 stars

Delivery arrived even before I had the email saying it was being dispatched! As usual the glasses are wonderful. The service was fabulous and the glasses are exceptional. Perfect

Rated 5 out of 5 stars

I am very happy with the product. There was an issue with the delivery but Beckie sorted it straightaway and ensured I got the gift in time

Rated 5 out of 5 stars

Good quality cups, customer service was very helpful and quick when we had an issue with the shipping company (all sorted same day)

Rated 5 out of 5 stars

Speed of delivery and quality packaging for such fragile goods. The glasses are just gorgeous too.

Rated 1 out of 5 stars

I have sent 3 emails, 1 instagram message and even posted my question on their IG post that was just a few hours old and have yet to receive a response from them asking for information on a product. T... See more

Company replied

Rated 5 out of 5 stars

love the designs and quality of the products. delivery was very efficient and customer service also promptly followed up 2 items which were unfortunately broken during delivery.

Rated 5 out of 5 stars

What you saw on line was exactly what you got including the quality of the glasses which was fabulous

Rated 5 out of 5 stars

Beautiful large glass vases (we used for church candles) and superb delivery, thank you!

Rated 5 out of 5 stars

Fast delivery was great, ordered close to Christmas but still arrived next day. Well packaged too.

Rated 2 out of 5 stars

Received wine and champagne glasses that were low quality. Returned and haven't received a refund although it's been 3 weeks.. Contacted via email - no response. Looks like I'll need to do a chargeba... See more

Company replied

Rated 5 out of 5 stars

Vase was perfect. Very well packaged and delivered quickly. All round great experience.


Company details

  1. Home Goods Store
  2. Interior Designer

Written by the company

LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

NO customer service, no goods delivered.

UPDATE: They have finally emailed me, a week later, with a 'good will gesture' of 20% off my next order....

Needless to say that I won't be ordering from them again. If you couldn't get the first order correct and couldn't reply to me in time then why would I attempt to order from you in the future, especially for a 'good will gesture' of just 20% off next purchase.

Ordered something 6 days ago, with next day delivery promised, still have not received anything.

I then tried to ring the number on their website, which I was told was for something else, and to email them. I have sent 3 emails and have wrote to them on their website as well, and have had NO response.

Awful (NO) customer service, no delivery and was expecting it for Mother's Day as a gift.

So dissapointed. Had to contact my bank and retract the payment, thankfully they refunded me and stopped the payment.

This company seems very dodgy, and I feel I have been scammed.

I would not recommend ordering from them.

Looking at other reviews they have mentioned 'their systems have been down' which seems very convenient. You should still be able to deliver the goods or reply to customers, and if you can't then you should have that on your website.

Thankfully my bank have refunded me and blocked the payment.

12 March 2026
Unprompted review
LSA International logo

Reply from LSA International

Dear Customer,

We’re very sorry to hear about your experience and sincerely apologise for the frustration caused.

Due to a stock information issue caused by a recent system changes, we were unfortunately unable to fulfil your order, and we understand how disappointing this is, especially as it was intended for Mother’s Day.

We also apologise for the lack of response to your messages. This is not the level of service we aim to provide.

A full refund has been processed, and a goodwill discount code has been sent to your email.

Thank you for your feedback.

Kind regards,
LSA Customer Support

Rated 1 out of 5 stars

Awful customer service, very disappointing

For me the frustrating part is that no one I contacted at LSA International by phone and email informed me that you were migrating to a new system. I am not sure how this stopped anyone from customer services or indeed anyone I contacted from answering my numerous emails and phone call. It was only when I reviewed the shocking service on TrustPilot that I got any response at all. Even that was the day after the review no urgency form LSA. I would normally change and update my review if I thought the issue had been dealt with.
If I could give you a zero start I would.
It would be useful if you guys did some basic customer service training.

Friday 13th still no response from company. Truly awful experience.

Well another day gone this is unprofessional and rude

I have been trying for days to get a return postage label . Website says they reply within one day but not my experience.
Managed to find a phone number however absolutely no help and suggested I put Urgent urgent urgent to get a response.
Still no response. I use LSA glass in my ABNB but may reconsider with the awful level of service

11 March 2026
Unprompted review
LSA International logo

Reply from LSA International

Hi Barry,

Thank you for your review, and I’m very sorry to hear about your experience.

We sincerely apologise for the delay in responding to your request for a return label and for the frustration this caused. Unfortunately, we experienced some unexpected system issues this week which affected our ability to generate return labels and respond to customers as quickly as we normally would.

Your return label has now been sent to you and can be used with Royal Mail, the Post Office, or Parcelforce. We’re very sorry that this took longer than it should have and for the inconvenience caused during the process.

We truly value your support of LSA products, especially in your Airbnb, and it’s disappointing to hear that this experience has affected your confidence in our service. Please be assured that we are working to resolve the system issues so that situations like this do not happen again.

If there is anything further we can assist you with, please do not hesitate to contact us.

Kind regards,
LSA International Customer Support Team

Rated 2 out of 5 stars

Poor quality control and no refunds

Received wine and champagne glasses that were low quality. Returned and haven't received a refund although it's been 3 weeks..
Contacted via email - no response. Looks like I'll need to do a chargeback with my bank!

8 February 2026
Unprompted review
LSA International logo

Reply from LSA International

Dear Emily,

We’re very sorry to hear about your experience and for the delay in getting back to you. This is certainly not the level of service we aim to provide.

Please accept our apologies for the lack of response and the wait for your refund. We have now processed your refund, and the funds should be back in your account shortly, depending on your bank’s processing times.

If there is anything further we can assist you with, please do not hesitate to contact us directly at info@lsa-international.com

Rated 5 out of 5 stars

Goodbye LSA

Goodbye LSA. What a pity that such a quality brand has been sold off. Goodbye LSA.

13 January 2026
Rated 5 out of 5 stars

My shopping experience at LSA was…

My shopping experience at LSA was excellent in every way. From the initial web browsing and an array of product choices to ease of ordering, trouble free payment and a speedy delivery.
I am delighted with the butter dish I purchased as it’s beautifully made of high quality materials and I love using it daily from fridge to table.

13 January 2026
Rated 5 out of 5 stars

Beautiful

So happy with my purchase, its a beautiful gift and the recipient was very pleased. Speedy delivery and very well packaged, thank you

3 January 2026

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