LRM Goods Reviews 207

Wish I’d spent more time reading reviews. The bag I received was faulty - stitching loose, handle coming off, poor quality. I returned and the refund is now overdue (despite LRM confirming that they’d received the bag over two weeks ago and email confirmation of the refund timings from Olivia at LRM - I was told 5-14 days). Really disappointing service. Feel like I’ve had to push every step of the way for return label, chasing refund etc. not good enough.

Absolute joke of a company. I have ordered several items and never had a problem till now. Ordered the Rosie bag in tan with personalised initials. The quality is absolutely shocking. Was advised to send pictures of the bag, which I did. Was advised they could either issue a partial refund of £10 or get a replacement. However I wouldn’t get the replacement until the original bag has been received. So packed the bag up and sent it back to then have to chase them to ask when it would be issued. The replacement bag has arrived and again same problem. So emailed again to say not happy. I have this bag in olive green with same leather grain so could compare. Took a further 2 emails to get a response to say nothing can be done. It’s passed there quality check so won’t do anything. Thing is they have just sent the same bag back. Customer service is absolutely appalling. Bet Vicky Pattinson didn’t have this problem

Really disappointed with this bag, always been a huge fan of LRM and own several bags but the hardware on the polly bag after only a couple of uses has just turned from gold to silver, went through the hassle of packing and sending back for them to replace one bit leave all the other damage parts and send back to me. Learnt my lesson and will not order again.

Can’t comment on the quality/immediate return. However customer service is atrocious. More than 2 weeks since i returned item, no refund whatsoever and no response to emails asking for such. I have raised a charge back w my credit card. I wouldn’t recommend this merchant

My bag was on pre-order but I was kept informed of delivery dates. When it arrived it was packaged really well, with everything in order. I was so happy with the bag itself. I had it embossed which was done very well and the quality of the leather and hardware was fantastic. It's a fab bag from a great company and I'll definitely be ordering again.

The returns process for this company is awful. I had to send three emails just to be given the address to send back a faulty bag - this took a week. No returns label was provided and I had to send the bag back at my own cost. I am now chasing again as the bag has been received but no refund processed. The shop policies are not in line with the Consumer Rights Act and I would not recommend using this company.

I’ve ordered 6-7 handbags & accessories over the last few years, recently 2 Eliza Handbags, one for myself and one for a gift. They are incredible! I absolutely love all the products. Excellent quality, great value for money and so sleek and stylish. I always get complimented on my bag when I’m wearing it and I always rave to my friends about LRM. I love everything about the bags & what LRM stands for. The company itself has a fab instagram, helpful information and fast delivery! I love the personalisation and just the personal touches. I’d highly recommend to everyone. I’ve had my handbags many years and the quality and shape stay with them. Such amazing products! I have a variety of colours, bag styles and love they have women’s names for each one. The bags are versatile, could not shout about them more!! :) LOVE

The goods are fairly priced and beautifully made. I had to swop one bag for another and that all went off seamlessly. Many thanks

I am absolutely thrilled with this LRM suede glasses case! Just like my other pieces from them, it is beautifully made with such high-quality materials. This case is perfect for work and daily life because it’s slim enough to slip into any bag without taking up too much room, yet it’s sturdy enough to keep my glasses protected. I love that the secure popper closure ensures everything stays in place while I'm on the go. It’s such a chic way to stay organised, and it looks so sophisticated when I pull it out during a meeting. If you want an elegant way to protect your eyewear, this is a must-have!

Love their bags. This is my 3rd purchase from LRM and most definitely will not be the last. Fabulous quality, styles and I love the personalisation.
Will 100% buy from them again and recommend to anyone

I bought the Pollly top handle bag. It is a beautiful quality bag that came in a lovely presentation box. I also had the glasses case and the gold chain included. I also love that you can personalise with your initials. It was my favourite Christmas present to my self! My go to bag!

Great quality leather bags from LRM. They look much more expensive than they are and are really good value for money. This is my fourth bag from them and I also have one of their wallets, and every item has been excellent quality. Always stylish, well made and practical. I’d definitely recommend them. ⭐⭐⭐⭐⭐

I love shopping with this company because of the quality of their goods. The advertisement of their goods is always true to the colour on delivery. Their delivery is always prompt. In the past when I made a mistake with an order it was quickly corrected. They would ring you if they missed your call. That's what I call excellent customer service.

Good communication with company when I wanted to change my mind with personalisation, delivered quickly, well packed and reasonable pricing. Really love the talk through on with regards new products and demonstrating the size of each bag and what you can fit in. More pale pink please - could you do the polly in this?

I ordered the Lucinda bag, it is gorgeous & I receive so many comments when I wear it. The bag is a soft structure so you can fit so much in. I got mine personalised which is a lovely touch. The bag can be worn on the shoulder, crossbody or you can hold the bag by the smaller handle. My bag is the khaki shade which is a beautiful colour. It will last years as its genuine leather. I live in Dublin so the only downside was I had to pay customs, but I love it.

I was really impressed with LRM - it was easy to place the order and personalise the item. It arrived so quickly, beautifully wrapped in tissue and packaged in a way that I would expect for a product twice the price.

I love that the bag doesn't look the same as every other bag on the high street, is quality real leather and an understated classic.

LRM have officially pulled me into my bridal era with my latest purchase — the Mini Poly Bag in cream — and I have to say it is absolutely beautiful. It has exceeded my expectations in every way.

The design is stunning, the leather feels so luxurious, and the engraved initials have been done perfectly. Even the small details like the clasps and the feet add to the overall elegance of the bag. I was also pleasantly surprised that it even fits my iPhone 15 Pro Max.

This is now the third bag I’ve purchased from LRM, and I will continue to support and buy from this brand. Their values and the level of help and service they provide have been second to none, which I truly appreciate.

Thank you so much, girls.
All the best,
Hayley.

I have purchased 5 bags from LRM. Rachel and the staff are very efficient, friendly and always get back to me straight away. The quality and packaging is brilliant.

Great quality product, quick delivery and great price.

Such easy ordering and fab delivery . My bag is beautiful good value for money gorgeous deep burgundy colour very rich looking . So many compliments!