Empire.goodgamestudios Reviews 21

Paying customer of Goodgame Empire.
After unresolved in-game issues, my account was temporarily suspended following payment disputes. During the suspension, paid digital content was lost, even though it was purchased with real money and I had no access to prevent the loss.
Support refused to restore the items, closed tickets without proper explanation, and redirected me between departments.
A GDPR request to the parent company (Stillfront Group) received only an automated reply and no follow-up.
This business model exposes players to financial loss with no effective remedy.
Proceed with caution.

Stillfront/GGEmpire has taken this game into the depths of despair. It is German, and seems to have no internet controls over how it is run or the bad things it is doing to players. Accounts have been hacked by officials, and millions of game items have been removed from players' inventories. This was on the pretext of the game having a bug in it that all their staff missed. They say it created a player exploit, and they were taking everything back that players may or may not have gained. Their CM said that there would be no discussions, no arguments, and it was final. They then did it, BUT not for everyone, it seems that many influential players were overlooked, and nothing was removed. There has always been ingame knowledge that Officials could access accounts and remove items ,and on 1 night, 80,000 troops vanished from my account despite having no food issues. Others have also reported problems within the game

Have been playing this game for over 10 years, on nordic server, it's going Down and fast....One ally have a HUGE ammount of multi accounts, and they buy up more accounts openly, use foul demeaning language, wit sexist remarks....all this in breach of gg rules. When i and others report this to gg With screenshots...nothing happens.....We players pays their salaries but we are not given service or value for our money

They just want your money and since min 1 ask for credit card info for ‘promotional packs’

Wiederholt tauchen Werbeangebote im Browser zum Rubinkauf in Verbindung mit weiteren Promotions auf, die dann jedoch nicht gebucht werden - Bei Reklamationen bügelt der Support jede Anfrage mit fadenscheinigen Begründungen ab und verweigert jegliche Kompensation.
Man sollte nur per Paypal zahlen damit man im Bedarfsfall den Käuferschutz in Anspruch nehmen kann.

Repeated advertising appear in the browser for ruby shopping in connection with other promotions which are then not booked - In the case of complaints, the support irons every request with flimsy justifications and refuses any compensation.
One should pay only by Paypal so that one can take advantage of the buyer protection in case of need.

DOnt waste your time on this useless game. They will seize your account.

Love it. Great game.