Lowrance Reviews 2,994

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... See more

Rated 1 out of 5 stars

The eagle 7 worked great for a year then I decided to upgrade two a triple shot so I could get side scan. From everywhere I saw it said it was compatible and it has the same plug in. When I get the ne... See more

Rated 3 out of 5 stars

Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... See more

Company replied

Rated 5 out of 5 stars

I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely... See more

Company details

  1. Fishing Store
  2. Hobby Store

Information provided by various external sources

Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.


Contact info

  • 4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, United States

  • lowrance.com

3.0

Average

TrustScore 3 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

You cancelled my payment then sent…

You cancelled my payment then sent emails that I didn’t recognize asking me to pay. I don’t trust email request for money. Too many spammers. I finally called and paid by phone. The lady was really helpful. You really have to jump through hoops to talk to someone. Your automated q&a format was worthless. I love the product but hate your system. My original transaction was seamless but went downhill after that. I was ready to return the item and buy Garmin.

1 February 2023
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Reply from Lowrance

Hi, David. Thanks for your feedback. We're always looking for ways to be the best and appreciate when customers let us know what we can do to improve. We are sorry to hear you had a negative experience. Thanks for bringing this to our attention.

Rated 5 out of 5 stars

Easy web site

The item was easy to find with the pictures on the website and it arrived much faster than I expected. I do wish they made plastic items a little more durable, but I suppose they need to make money.

18 January 2023
Rated 1 out of 5 stars

Bait and Switch and Don't honor their own Promos

Two things. I purchased all Lowrance Units on my new 2022 Lund Pro V Bass including two HDS units and a Ghost with Active Target and 3-1 nose cone because of the ability to create water ski tow profiles linked to my 250 Pro XS Mercury. I then picked up my new boat only to find out Lowrance discontinued this interface. 100% bait and switch! Also I purchased everything during the time you had a promo active but even though everything was purchase during the promo, you would not accept it because my boat delivery was delayed a month and I missed the window to submit even though when I called Lowrance during my purchase they assured me this would not be a problem but failed to mention the most key point of having to get the paperwork started prior to me receiving the boat and units.

29 June 2022
Rated 3 out of 5 stars

The customer service rep was helpful

The customer service rep was helpful, but I was disappointed that you cannot directly hook up an ice transducer directly to my elite TI2 unit. That was an expensive unit to not have a transducer available.

18 January 2023
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Reply from Lowrance

Hi, Heather. We're so glad to hear that our agent was helpful. Ice transducer 000-14889-001 is compatible to directly connect with your Elite Ti2. You are correct that the 000-0106-94 would need adapter 000-13313-001 to connect to your unit. We hope all options were explained so that you were able to choose the best transducer for your unit. Please give us a call if you do have further questions. Thank you for choosing Lowrance products. We appreciate you.

Rated 3 out of 5 stars

Poor customer service

The lowrance unit I got is great it's the customer service that sucks no phone number second party customer service it took 2 days to get a email to look into my problem and 30sec. To take my money I want the old days back

24 January 2023
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Reply from Lowrance

Hi, Jeffery. You can reach our customer service and tech support at 1-800-628-4487. We're open Monday through Friday. We're happy to help with any questions you may have. We're very happy to hear that you like your new unit. Thanks for buying Lowrance. We appreciate your business.

Rated 2 out of 5 stars

Not happy with shipping time

Can not rate you. I have not received it yet, over 7 days since shipped, not good

20 January 2023
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Reply from Lowrance

Hi, Robert. We're so sorry for the delay. We show the order was delivered on January 21st (after you posted this review). If you didn't receive your order on the 21st, please write to us at orders-b2c@navico.com. Again, we apologize for the delay.

Rated 4 out of 5 stars

I received my Lowrance HDS 12” bracket…

I received my Lowrance HDS 12” bracket on schedule. I am still disappointed the original one broke in the first place and I had to spend $60 to replace it.

4 January 2023
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Reply from Lowrance

Hi, Rob. We're very happy to hear that you received your item on time. Sorry to hear the original didn't last as long as expected. We will forward your review to our research and development team for review. We hope your replacement bracket lasts for many many years. If you have any trouble with it, just let us know.

Rated 2 out of 5 stars

HDS Protective Caps

I was told by lowrance online rep that the HDS protective caps kit would fit on the Elite FS 7, the black connection on the far right side did not have a protective cap included that fit.

17 January 2023
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Reply from Lowrance

Hi, Darnell. We're so sorry to hear you had a negative experience. If you're needing to return the covers purchased you may do so by writing to orders-b2c@navico.com. Unfortunately, we don't have covers specifically for that unit. We apologize for the inconvenience.

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