Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
Company replied
The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
Company replied
Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Custom Air Freshener
I chose a picture of my dog from his 10th birthday to use as the air freshener and asked that his little birthday crown be included in the picture and it came out perfect! Shipping isn't Amazon Prime quick but it was worth the wait!
8 November 2021
Unprompted review
Reply from Lovimals
Hi Betsy,
Thanks so much for the great review! We're so happy to hear that you liked how your order turned out.
We can't wait to have you back again! Have a great day!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Bella,
It is great to hear from you!
So glad you are satisfied with your purchase and it arrived on time.
Hope you'll order again soon! Take care.
Cheers,
The Lovimals Team
Great product and so soft
Great product and so soft. Delivery took a while but I understand they’re personalized.
27 October 2021
Unprompted review
Reply from Lovimals
Hi Heather,
Thanks for the review!
We make sure to always get the orders out as soon as possible. So sorry if yours took a while. Your patience and understanding is truly remarkable and it really means a lot to us. We guarantee to do our very best so it won't happen again.
We hope to have you back! Do take care!
Sincerely,
The Lovimals Team
The best gift!
I have ordered now 2 mugs from Lovimals with pet faces on them and the recipients of these gifts were absolutely thrilled. They cherish the mugs! Each pet's face was perfectly done and I couldn't be happier with Lovimals. Definitely recommend ordering from them for all your pet gift needs!
27 October 2021
Reply from Lovimals
Hi Grace,
Awesome! We're all ecstatic that you guys loved the order! Thank you so much for sharing your thoughts with us. Hearing this really warms our hearts and makes us all the more inspired.
We're hoping to hear from you again! Have a great day!
Cheers,
The Lovimals Team
Cutest dog mugs
Ordered two mugs with my dogs face for my brother’s birthday and the product and services were both 10/10. Such a fun and cute gift idea and highly recommend to anyone.
23 October 2021
Reply from Lovimals
Hi Jillian,
Thanks for the great review!
We are happy to be a part of your brother's special day.
It means a lot to us. Have a wonderful day!
Cheers,
The Lovimals Team
Did not receive product
I never received the product. I emailed the company two times regarding my order and did not receive a response, yet I continue to get emails asking for me to leave a review.
Update: unsure why neither email was received despite being sent to the email address listed on the confirmation emails. Delivery was received today and it is the wrong pair of socks with two unknown dogs on it. I also received four emails prior to delivery asking me to review the product. How am I supposed to review a product prior to it being delivered?
23 October 2021
Reply from Lovimals
Hi Kristen,
So sorry to hear that you haven't received your package yet.
I checked our system and I can't seem to find any emails from you.
No need to worry though, I already asked our CS team to reach out to you and sort things out. Your order should be ready for delivery by the 25th. Hope to hear from you soon and I'm really sorry to keep you waiting.
Have a great day!
Sincerely,
The Lovimals Team
Late delivery and not responsive
I was told my order would be here at most in 12 days. However it has been 20 days and I still have nothing. The email I sent for contact was not even replied.
21 October 2021
Reply from Lovimals
Hi Khang,
We're so sorry for the delay and inconvenience. I have checked your order and it's already in transit. It should be with you by October 25th according to the latest tracking update. I did check our system and we couldn't find any email from you. No worries as one of our agents have reached out to you to provide more information on your order's whereabouts. Truly sorry to keep you waiting.
Please let us know if you are able to receive it.
Have a great day!
Sincerely,
The Lovimals Team
I never received the socks that I ordered.
I never received the socks. It’s been a month since I ordered the socks. I wrote to customer service on two occasions to try to find out when the socks would arrive. Nobody replied.
20 October 2021
Reply from Lovimals
Hi Alana,
So sorry to keep you waiting for your order. We've checked our inbox but we can't seem to find any email from you. I checked your order and it's stuck in pre-shipment, I already advised our production team to get this sorted out ASAP. Out CS team will also email you to keep you updated. I hope you receive the email from our team. If not, do you mind letting us know which email address you sent your message so we can find out why we didn't get it? Thanks and hope to hear from you soon.
Sincerely,
The Lovimals Team
ORDER #LOV660746
ORDER #LOV660746 - You guys asked me to email you regarding my order and still nothing.
18 October 2021
Unprompted review
Reply from Lovimals
Hi Mariel,
Thanks for leaving us a review. So sorry if your order still hasn't arrived. It looks like your order somehow got lost in transit. No worries though, one of our agents has already reached out to you to get this sorted out as soon as possible.
We hope we can still make this right.
Sincerely,
The Lovimals team
My order never arrived
My order never arrived. I contacted you TWO times and you never answered. After I ordered the bag, you told me I would get an additional E-Mail with a tracking number - I never got it. After a few weeks an automated email came to review your service, because "it looks like my order has arrived"... I honestly have no idea where my order is or if it has even been shipped. (Order #LOV660719)
16 October 2021
Unprompted review
Reply from Lovimals
Hi Dahlia,
Thanks for sharing your feedback. We've checked our system but can't seem to find any correspondence from you. Don't worry, I've already asked one of our team members to reach out and provide updates regarding your shipment. Please let us know if you are able to receive it.
Sincerely,
The Lovimals Team
Love everything I have ever ordered!
15 October 2021
Reply from Lovimals
Hi Debra,
Thanks for letting us know. We are glad that you love your Mini-Me dolls.
Hope to hear from you again.
Stay safe!
Cheers,
The Lovimals Team
I am leaving 2 stars at this time
I am leaving 2 stars at this time. I had to email customer service to inquire about my order and no reply but the next day my order was shipped. Once I receive the product I will do another reviews.
13 October 2021
Reply from Lovimals
Hi Nanette,
Thanks for your feedback and I'm sorry to hear that you weren't happy with your experience with us. I can't seem to find any email from you so I asked one of our team members to send you an update. Kindly let me know if you were able to get it.
Sincerely,
The Lovimals Team
Awful
Awful. No communication or response to customer. Followed instructions sent to me and still weeks later, nothing. Will probably not hear back from them even after this review
I HAVE EMAILED YOU PEOPLE BACK 3 TIMES NOW!!! Don't even try to say I haven't responded, I want to cancel my order
13 October 2021
Reply from Lovimals
Hi Jennifer,
We're so sorry you still haven't received your order yet. It looks like our team has emailed you thrice about an issue with your order but we still haven't heard back from you.
Rest assured that we'll look into this further and check what happened.
We tried contacting you again to inform you that we already refunded your order. Hopefully, you received our email. Sorry again for the misunderstanding. Have a great day!
Sincerely,
The Lovimals team
Thank you great gift.
9 October 2021
Reply from Lovimals
Hi John,
Thank you so much for your awesome review!
We can't wait to welcome you back soon!
Stay safe!
Cheers,
The Lovimals Team
No communication
I've been trying to get in touch with someone regarding Order #LOV660683. I placed this order on August 26 and haven't received any updates regarding order status or shipping. I have followed up three times and have not received any communication.
I am very disappointed, as this order was placed over a month ago. No idea if I can expect to receive this order or a refund??
29 September 2021
Unprompted review
Reply from Lovimals
Hi Carissa,
Thanks for the feedback! Truly sorry you haven't received your order yet and I can't see your previous emails to us as well. I already told the team to contact you so we can sort this out. Waiting to hear your response.
Take care and talk to you soon!
Never received my order
Never received my order. No phone number to contact. Emailed, no response. Horrible service and business. Sad cause I hoped this would be a fun product.
28 September 2021
Reply from Lovimals
Hi Raina,
So sorry to hear that you haven't received your order yet.
I asked the team to look for your email but for some reason, we couldn't find any emails from you. One of our agents has reached out to you to get this sorted out right away. Please let us know if you receive the email. Thanks and hope to hear from you soon.
Sincerely,
The Lovimals Team
I ordered an item 8/29 and still have…
I ordered an item 8/29 and still have not received shipping info. I contacted the company for an order status via email on 9/9 and did not receive a response. I have changed addresses now and can't even get in contact to tell them. I am highly disappointed in this company. Order LOV660686
26 September 2021
Unprompted review
Reply from Lovimals
Hi Jennifer,
Sorry to hear you haven't received your order yet. I checked with the production team and it was shipped on time. I'm assuming it was lost in post, but I already requested to have it shipped again. I heard from the team that you wanted it to be sent to a new address so that's what we'll be doing. So sorry again for the inconvenience. I'll have the team update you soon.
Have a great day!
Sincerely,
The Lovimals Team
I have not received my order
I have not received my order. I have emailed twice inquiring about its status and have not heard anything back. I have received 3 emails requesting I fill out a survey. I was waiting to fill it out once I received my order but since nobody responds to my emails it has prompted me to give you a bad rating. I will be contacting my credit card company to dispute the charge that you were quick to process.
19 September 2021
Reply from Lovimals
Hi Alex,
So sorry to hear that your order still hasn't arrived. We truly appreciate you letting us know. We always try to respond to email queries as soon as we can and it's unfortunate that we couldn't find yours. Don't worry though! One of our agents will reach out to you now to get this sorted out right away.
Again, so sorry for the trouble. We hope you'd give us another chance.
Sincerely,
The Lovimals Team
Never received my order I emailed them…
Never received my order I emailed them no response the preset was done August 31 2021. Also I was charged $21 for nothing
19 September 2021
Reply from Lovimals
Hi Jennifer,
So sorry you never heard from us. I asked the team to look for your email but for some reason, we couldn't find any emails from you. I just checked your order based and your item has already been shipped. I also asked the team to email you so you can track your order. Please let us know if you receive the email. Thanks and hope to hear from you soon.
Sincerely,
The Lovimals Team
The socks are beautiful and will make a…
The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint my socks twice, and there were two different USPS tickets created, but a month later and they arrived.
18 September 2021
Unprompted review
Reply from Lovimals
Hello An,
So sorry to hear your friend lost her furbaby. I hope the socks somehow cheered her up. I can't find your order based on the details you provided but we're more than happy to compensate for the delay. Thanks for letting us know about your experience and hope we can make it better next time.
Sincerely,
The Lovimals Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.