Love Jewelry  Reviews 

839
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company and deeply cherish their purchases. Customers frequently praise the stunning quality of the custom jewelry, noting that the picture details and lovely presentation boxes make memorial pieces truly special. Consumers also appreciate the exceptionally helpful support team, effortless website navigation, and smooth purchasing journey from start to finish. However, some people mentioned frustrating issues with delayed deliveries, missing important target dates, and extended waiting times for their packages. A few other reviewers also felt that communication could be challenging when attempting to resolve product flaws or track missing shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing the jewellery as beautiful and... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful design and clear pictures of the... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a mix of satisfaction and frustration.... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a division in... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love Jewellery have been amazing from ordering through to deliver. They have kept me informed of every step. I ordered a fingerprint necklace and a projection charm and they were beautiful. I also rec... See more

Company replied

Rated 5 out of 5 stars

Bought projector pendant as a gift for a friend's big birthday. Very pleased with purchase. Love Jewellery excellent at keeping me up to date with progress of order & very prompt at replying to emails... See more

Company replied

Rated 5 out of 5 stars

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children... See more

Company replied

Rated 5 out of 5 stars

This company was 1st class and very professional from start to finish. I bought 4 bracelets for my friends who recently lost their mum and were over whelmed and thought they looked gorgeous and the pi... See more

Company replied


Company details

  1. Jewelry Store
  2. Gift Shop

Written by the company

If you have any issues with your order please allow us to make it right - contact us at info@lovejewelry.co.uk for a prompt response! Before writing a review, please ensure you have purchased from ourselves www.lovejewelry.co.uk and not from a different company! Welcome to Love Jewelry, your UK-based store, where passion meets craftsmanship. Personalise your style with our personalised photo bracelet and photo necklace, each piece crafted to reflect your unique story. Immerse yourself in the charm of our photo projection jewellery creating a lasting connection between you and your most cherished memories. The perfect memorial jewellery & keepsakes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(839)

368 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finger print pendant

Quick & easy to order from. I ordered 4 finger print hearts & they was exact to the photo I had taken of my late mum. Really good quality, I ordered 4 heart necklaces 1 for myself & 3 for my children . If I want anything like this again then I would definitely be ordering. Delivery was a week from ordering maybe 10 days but was tracked so knew when they was coming, they arrived on my mums birthday which was bittersweet for us.

15 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Aimee, thank you so much for your lovely review. We’re truly honoured to have made something so meaningful in memory of your mum, and we’re glad you were happy with the quality and accuracy of the fingerprint. It’s really special that the timing carried such meaning on your mum’s birthday. We truly appreciate your trust and support. x

Rated 5 out of 5 stars

The website was easy to use and my…

The website was easy to use and my friend loved her gift

7 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kerry, thank you for your lovely review! We’re so pleased to hear you found the website easy to use and that your friend loved her gift. We truly appreciate your support! x

Rated 5 out of 5 stars

🌟 Amazing 👏

I bought a bracelet for my friend who lost her husband very suddenly. She has 3 children who are stuggling also, her youngest want his mum to have his dad with her always, so this was just perfect for her. He never got the chance to go abroad with her and now with the bracelet he can. Thank you so much for this amazing bracelet.

18 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Amy, thank you for sharing such a heartfelt review. We’re truly sorry for your friend’s loss, and we’re so honoured that the bracelet could bring a little comfort during such a difficult time. It means a lot to know it holds such special meaning for her and her family. x

Rated 4 out of 5 stars

It was a beautiful necklace

It was a beautiful necklace, I couldn't see the image when I looked inside with just my eye, but when I projected it through onto a wall in the dark, it was truly amazing.

19 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Isabella, thank you for your lovely review! We’re so pleased to hear you enjoyed the projection and that it looked amazing. If you ever have any issues or need any help, we’re always here and happy to assist. We truly appreciate your support. x

Rated 5 out of 5 stars

4th bracelet I’ve bought

4th bracelet I’ve bought. All beautiful

16 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Catherine, thank you so much for your continued support! We’re delighted to hear you’ve loved all four bracelets. It truly means a lot to us. x

Rated 5 out of 5 stars

Excellent jewellery

Excellent jewellery, printing, and delivery

18 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Joanne, thank you for your lovely review! We’re so pleased to hear you were happy with the jewellery, printing, and delivery. We truly appreciate your support! x

Rated 5 out of 5 stars

A gift

A gift, so gratefully receieved, beautiful piece

13 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Lisa, thank you for your lovely review! We’re so pleased to hear the gift was so gratefully received and that you found it beautiful. We truly appreciate your support! x

Rated 5 out of 5 stars

Purchased a pet necklace and keyring

Purchased a pet necklace and keyring. The price seems expensive for non precious metal… until you see the quality and accuracy of the product (despite my photos not being ideal). Highly recommended!

1 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Cath, thank you for your lovely review! We’re so pleased to hear you were happy with the quality and detail of your pet necklace and keyring, especially from your photos. We truly appreciate your recommendation and support! x

Rated 5 out of 5 stars

from ordering to receiving my bracelet…

from ordering to receiving my bracelet was really quick kepted me updated with delivery..i must say its beautiful the photo very crisp and clean its just perfect for my friends birthday...I'm sure she will have a few tears ..its got a photo of her Mom who passed away last July ...Thank You

13 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kaz, thank you so much for your lovely review. We’re truly honoured to have created something so meaningful for your friend, and we’re so pleased you’re happy with the bracelet and photo quality. We hope it brings her comfort on such a special birthday. x

Rated 5 out of 5 stars

Really beautiful piece and lovely gift…

Really beautiful piece and lovely gift box option. Meaningful and great quality

13 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Melanie, thank you for your lovely review! We’re so pleased to hear you’re happy with the piece, the gift box, and the quality. We truly appreciate your support! x

Rated 5 out of 5 stars

This is my second order and just as…

This is my second order and just as beautiful, thank you for the free gift. Bought them as presents and I'm sure it's going to be emotional. Just lovely bracelets

13 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Kelly, thank you so much for your lovely review and continued support! We’re delighted to hear you’re happy with your second order and we hope the gifts bring lots of special, emotional moments. x

Rated 5 out of 5 stars

It’s perfect and exactly what I was…

It’s perfect and exactly what I was hoping for.

13 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Shelby, thank you for your lovely review! We’re so pleased to hear it was exactly what you were hoping for. We truly appreciate your support! x

Rated 5 out of 5 stars

I ordered the diamond tennis bracelet…

I ordered the diamond tennis bracelet and the swirl pendant necklace both with projection photos.i ordered these on the 27th of April and my order arrived on Friday the 8th of May. This was for a good friends 30th and they made her cry! How clear the photos were and such a lovely finish. As stated on your website allow 2-5 days for making and another 2-5 days to deliver, true to their policy this was well within. Thank you these are very special and truly outstanding.

27 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Rebecca, thank you so much for your wonderful review! We’re delighted to hear your friend loved her gifts and that the photos turned out so clear and meaningful. It means a lot to know they made her emotional in such a special way. We truly appreciate your kind words and support! x

Rated 5 out of 5 stars

It's gorgeous.

It's gorgeous.
I was worried about how long it took but it was over the bank holiday and I didn't take that into account. When I contacted them, they replied quickly to reassure me.

11 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Polly, thank you for your lovely review! We’re so pleased to hear you love it, and we really appreciate your understanding regarding the bank holiday delay. We’re glad our team could reassure you quickly. Thank you for your support! x

Rated 5 out of 5 stars

Good quality jewellery

The delivery didn't take as long as I expected and I am very pleased with the jewellery quality, also the picture is very clear to see. I would certainly recommend if anyone is thinking of buying it.

12 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Faruk, thank you for your lovely review! We’re so pleased to hear you were happy with the delivery time, jewellery quality, and photo clarity. We truly appreciate your recommendation and support! x

Rated 5 out of 5 stars

A genuine high quality jewellery brand

A genuine high quality jewellery brand. my girlfriend absolutely LOVED the jewellery i brought from here and so did i. you can just tell it’s been handled with the utmost care and love. perfect the for ones you want to keep close for your entire life

27 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Suleman, thank you for your amazing review! We’re so pleased to hear you and your girlfriend loved the jewellery. Your kind words about the care and quality truly mean a lot to us. Thank you for your support! x

Rated 1 out of 5 stars

Do not used this company!

Do not used this company!
Would not use this company ever again!

Took 3 long months to get my 3 personalised bracelets I wanted for a gift for family members who had lost their parents. Of the 3 bracelets 1 was bad quality so returned it to be replaced and they tried so hard to stop that happening. Then tried to blame the photo I had chosen even though it was good in the other 2 bracelets.
The customer service is a joke and fob you off and give more problems then solve them.

I agree with every other 1 star rating as thier experience is so similar to my own.

I also had to ask for the 'free gift'

It is appalling that they treat customers like this. Especially those dealing with grief and loss of loved ones.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Gem of a company

Fantastic company top quality items wife is really pleased with her surprise gift.customer service is great.kept up-to-date from the moment of order

27 April 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Stuart, thank you so much for your lovely review! We’re delighted to hear your wife was pleased with her surprise gift and that you were happy with the quality and customer service. We truly appreciate your support! x

Rated 5 out of 5 stars

The necklace is beautiful and the idea…

The necklace is beautiful and the idea amazing but it’s really really hard to see the picture, I was initially going to return as I thought the picture had been forgotten, but I did eventually find it.
My daughter loves the necklace and has been wearing it daily

8 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Em, thank you for your feedback! We’re so pleased to hear your daughter loves the necklace and wears it every day. If you ever need any help with viewing the photo more clearly, please feel free to message us and we’ll be happy to help. x

Rated 5 out of 5 stars

I bought this as a gift for my work…

I bought this as a gift for my work colleague’s birthday with a precious photo inside. She was over the moon with it I also got the bear gift box to put it in and that was lovely as well. Came quite fast and packaged well and came with a gift bag too. Overall very pleased with it and would definitely order again

9 May 2026
Unprompted review
Love Jewelry  logo

Reply from Love Jewelry

Hi Hayley, thank you for your lovely review! We’re so pleased to hear your colleague loved her birthday gift and that you were happy with the gift box, packaging, and delivery. We truly appreciate your support and look forward to serving you again! x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look