Was delivered fast, and in time. Payment was easy and shipping was reasonable. Products came out great except for a toy bag that just kinda ripped open. It was fairly inexpensive so I'm not too bummed... See more
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Haven't done reviews on products. One was great, one still in process bc waiting on replacement. Two I am on the fence about...need to use more. Overall I loved your quick customer service response.... See more
The item I ordered did not work. Lovehoney did what they could to try and troubleshoot it, but it still failed to work. Disappointed in their quality control, but they did make the situation right by... See more
Spent $200 on one product that was disappointing, nowhere near as powerful as advertised. Return policy stated I would get store credit which I though was extremely reasonable. However, replacements p... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Atlanta, GA, in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
United States
- customercare@lovehoney.com
- lovehoney.com
3.8
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The items shipped in a timely manner…
The items shipped in a timely manner and everything was communicated well. All of the items received were of excellent quality and worked how described
10 April 2026
fast delivery
10 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm very sorry to hear that your item has become faulty.
We have contacted you directly to organise a replacement or refund for you.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Order was delivered fast
Order was delivered fast. The items are what is advertised and hold up well.
9 April 2026
NO CUSTOMER SERVICE
I sent back the entire package and can't get ahold of someone to find out where my return is.
7 April 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you've been having trouble getting in contact with us in regard to a return and can understand the frustration that would cause.
Unfortunately, we haven't been able to locate any correspondence with the details related to your order. If you happened to have been replying to any emails like your confirmation or dispatch emails, these are no-reply emails so we wouldn't have seen these.
Our Customer Care team has reached out to you directly for more details to look into this for you.
Kind regards,
Lovehoney Customer Care
All products top quality.
All products are top quality.
When delivered there is no indication of whats inside if you are a newbie.
One ptoduct i love fromthere is an anal butt plug which was my first tìms i recall i sas soanked over knee abd as was spanked over knee the vibrating plug as well as vibrate ring it was amaxing i aas sooʻoʻo wet i didnt nrrf lube. Strongly recommend all producers here 100% esp the paddles with no sympaty.
Also be sure to rrvieŵ products on camera.
Rberyone had a bum and front ways inebur fhe other so why be shy?
8 April 2026
Unprompted review
Happy customer
Everything I ordered was as advertised. My order came, was all there, was put to use and greatly enjoyed. Thank you
4 April 2026
Everything was A+ (except oxballs )
Everything was A+ (. delivery etc)
However one item that was purchased is not useable 🤷♂️🤦♂️
No way the Oxballs will ever be used impossible to be put on 🤦♂️
4 April 2026
Product was exactly as represented and…
Product was exactly as represented and arrived much sooner than expected as well as being in discreet packaging!!
The quality is amazing. I’m thoroughly enjoying it :)
4 April 2026
Quality product and quick shipping
Quality product and quick shipping. I got the Christmas calendar and we had a great time opening it. Nice variety for couples who don’t know what to choose or what they may enjoy.
1 January 2026
Great customer service!
4 April 2026
I followed the directions that the…
I followed the directions that the product came with, but the molding solution hardened up too quick and I had to throw it away. Wouldn’t buy it again not even to try again. Maybe if you sent me a free one that’s the only way.
4 April 2026
Reply from Lovehoney
Hi there,
I'm sorry to hear that you had trouble with your item.
I can see that the item you ordered requires the instructions to be followed very precisely, and the timeframe between each section is short to avoid this happening.
We have contacted you directly to resolve this for you.
Kind regards,
Lovehoney Customer Care
Good service shipping glad and…
Good service shipping glad and comfortable with experience with it
1 April 2026
Amazingly satisfying first time dildo
For my first time ever ordering a sex toy, this experience was a lot more comfortable and enjoyable than I thought it was going to be. The package arrived on time, was discreet, and I was given updates frequently. I was scared about the length being too much for my first, but it was perfect. I’ve never orgasmed as much as I have until I got this dildo. It fills me up, hits all the rights spots for me, and a bonus is that the suction is amazingly strong. The lube and cleaning products are a 10/10. I really recommend this dildo for first time users!
10 January 2026
The product was too small for me
The product was too small to work for me, waste of money.
24 March 2026
Reply from Lovehoney
Hi There,
I’m really sorry to hear that the item you have just isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
We have contacted you directly to get this resolved for you right away.
Apologies again for the trouble caused.
Kindest Regards,
Lovehoney Customer Care
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