Lovehandles Reviews 143

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products for their high quality and stylish design, noting that items often exceed expectations and enhance the look of their homes. Consumers appreciate the wide selection of furniture and ironmongery available, highlighting the perfect blend of style, durability, and security. People are also very satisfied with the delivery service, often receiving their orders quickly and well-packaged. The ordering process is smooth, and the company is commended for its professional and knowledgeable staff. Overall, reviewers express high levels of satisfaction with both the products and the service provided.

Based on these reviews

Rated 5 out of 5 stars

I didn't think I would be able replace our 15 year ageing kitchen cabinet handles. They are discoloured and rusting around the screw holes. I found the exact handles on Lovehandles. Ordered and with e... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my experience. I bought what I believed to be back to back door handles, from a listing which showed two handles in the image. However, two sets turned out to be two handl... See more

Company replied


Company details

  1. Hardware Store
  2. Construction Material Wholesaler
  3. Do-it-Yourself Shop
  4. Furniture Store

Written by the company

We are the UKs biggest and best supplier of Ironmongery products and Access control specialists. No job is too big or too small and our team of trained professionals has all the experience needed for any project. If you have specific fire or anti ligature requirements we can assist. Get in touch today on sales@lovehandles.uk.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to order

Easy to order. Came straight away. Lovely new handles for our kitchen cupboards

10 April 2026
Unprompted review
Lovehandles logo

Reply from Lovehandles

Thank you Susan for the kind review

Rated 5 out of 5 stars

After an initial problem with delivery…

After an initial problem with delivery the company went above and beyond to get my order to me. Fantastic company who I highly recommend to anyone.
Lovely to know that there are still companies out there who still give a personal, and brilliant service and who put the customer first.

13 April 2026
Unprompted review
Lovehandles logo

Reply from Lovehandles

Hi Jackie thank you kindly for the review, we always aim to put our customers first with some actual people on the end of a phone!

Rated 5 out of 5 stars

Ordered a lock tool from them

Ordered a lock tool from them, easy to order and delivered in good time. Tool works well. Happy with the service.

1 April 2026
Unprompted review
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Reply from Lovehandles

Thanks Kevin - we are pleased you are happy with everything!

Rated 2 out of 5 stars

Items never recieved, no reply from customer services

I ordered dimmer switches and booked and pre paid for an electrician to fit them 5 days after purchase based on the 2-4 day delivery window. Items still have not arrived over two weeks after they were ordered. I raised this with the company but did not receive a response. I am not out of pocket for both the switches and electricians fees.

1 April 2026
Unprompted review
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Reply from Lovehandles

Hi Elle,

We had your order land on 16.03.2026 and an email confirmation was issued same day at 12.18.

We then sent a shipment notice on 17.03.2026 with your tracking information.

We have not had any calls to discuss this but are more than happy to assist. The team is available on 01517076858 to help.

Rated 4 out of 5 stars

Delayed order

After some initial issues with the delivery and communication regarding the order, the item was delivered very quickly and is as described.

20 February 2026
Unprompted review
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Reply from Lovehandles

Thanks Graham

Rated 5 out of 5 stars

Exactly as expected

Swift delivery and exactly as I wanted. Completed with the handles and at a really decent price too compared to others

11 February 2026
Unprompted review
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Reply from Lovehandles

Thank you kindly for the review Jay

Rated 5 out of 5 stars

Top Quality Products and Service

This is the go to place for top quality handles and service. The staff were extremely polite and helpful in making sure I ordered the right locks for the handles which was very important as we are in Australia. The freight to Australia was also more than reasonable so we would highly recommend anyone from around the world to check out their great range of products.

11 February 2026
Unprompted review
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Reply from Lovehandles

Thank you Carol for taking the time to leave a review - it really does help us!

Rated 5 out of 5 stars

Great Company

I didn't think I would be able replace our 15 year ageing kitchen cabinet handles. They are discoloured and rusting around the screw holes. I found the exact handles on Lovehandles. Ordered and with express delivery, they arrived within 36 hours. They are a perfect fit and exact match. I cannot recommend enough.

21 January 2026
Unprompted review
Lovehandles logo

Reply from Lovehandles

Thanks Terry for taking the time to leave a review, we are delighted you are pleased with the products and service.

Rated 1 out of 5 stars

Junk Products, poor quality and non-existent customer service. Avoid this brand.

I purchased several Brass Bee / Love Handles switches and sockets, and the experience has been a series of avoidable failures. The issues weren’t isolated they appeared across different units and different rooms.

Every electrician who looked at the installations made similar comments: they frequently encounter problems with these products, typically related to low-quality componentry and poor internal design. In my case, that aligned with what we saw, flickering, intermittent faults, and fittings that didn’t appear to hold connections securely.

We also discovered that their switches were incompatible with several common LED drivers, forcing us to remove them and purchase another brand that worked immediately with the same setup.

Worse still, the extremely expensive USB-C and power outlet combination units failed in under a week. They simply stopped delivering power.

When I approached customer service, I received no support. No replacements, no troubleshooting of substance, and no accountability. The tone was dismissive, and the company showed no interest in resolving the defects.

Between the repeated failures, the feedback from multiple qualified electricians, and the complete lack of customer support, I strongly advise avoiding these products. The designs may look nice, but the reliability and service behind them have been the worst I’ve experienced.

10 November 2025
Unprompted review
Lovehandles logo

Reply from Lovehandles

Customer lashing out as they tried to return products outside of return window and we could not accommodate.

We note the customer has a history of this behaviour.

Suggest all ignore - this will be reported.

Rated 5 out of 5 stars

Great customer service.

I recently visited their premises to purchase replacement wardrobe handles for our home. The assistance I received not only on the sourcing of a particular design and size by a staff member who had the handles delivered personally to our home by a colleague all within a couple of days saving myself the return journey to their premises was outstanding customer service. The assistance I initially received and the outcome reflects in the rating I wanted to share, again thanks ever so much to Scott and Love Handles, all now fitted and looking great 👍

13 January 2026
Unprompted review
Lovehandles logo

Reply from Lovehandles

Hi Jim - we have passed on your kind words to Scott, we are delighted you are pleased with everything and if you need anything further you know where to find us.

Rated 5 out of 5 stars

Great quality

Really pleased with the quality of the door handles at a good price and the super quick delivery! Thanks!

6 January 2026
Unprompted review
Lovehandles logo

Reply from Lovehandles

Thank you kindly for taking the time to leave a review.

Rated 5 out of 5 stars

Would order again

Exactly what I needed to complete kitchen. Item received quickly and extremely well packaged. Would order again!

10 December 2025
Unprompted review
Lovehandles logo

Reply from Lovehandles

Thank you for the kind review

Rated 5 out of 5 stars

Great service

Found exactly what we were looking for. Fast delivery. Would definitely buy again.

18 October 2025
Unprompted review
Lovehandles logo

Reply from Lovehandles

Thanks for the review and its great to see you are pleased with everything!

Rated 5 out of 5 stars

Exactly what I wanted to replace…

Exactly what I wanted to replace existing broken switches and an exact match ( had trouble finding any else where as our switches are quite old) good price and quick service. Would recommend and will use again.

19 September 2025
Unprompted review
Lovehandles logo

Reply from Lovehandles

Thank you Lesley for the kind review we are delighted you are pleased with everything!

Rated 5 out of 5 stars

Excellent service .....

Excellent service ...... Karly went beyond the bounds of customer satisfaction .

18 August 2025
Unprompted review
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Reply from Lovehandles

Thank Al - Karley will be pleased with your review she does a great job and always likes to look after our customers needs!

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