This is a fraud. We ordered a doll and we received a completely different one, lower quality e and different dimensions. We contacted the customer service, asking for a replacement or refound. They... See more
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See what reviewers are saying
Useless site hardly ever reply's to messages also uses to a stupid bot which is not good for customer service when looking to order or sell very expensive dolls or just need help or advice. Messaged t... See more
I spent over £1500 over 4 months ago on a doll and have yet to receive it and every form of communication I try is blocked. The automated bot on the website just says that it'll get someone else to ge... See more
Arrived earlier than I expected, delighted with the way it looks, although it will take some time to fully appreciate the quality. The only thing I would note is the box in which it was shipped. It co... See more
Company details
Written by the company
UKs leading retailer of love dolls.
Contact info
Unit 1, 33-48 Charles Henry St,, B12 0SJ, Birmingham, United Kingdom
- info@lovedoll.co.uk
- lovedoll.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent
Excellent, service. Very quick to answer any queries. Item I purchase was just what I needed.
Very good stuff
Very good stuff, fix my problem strait way.
Lovedoll uk job well done, quick delivery.
Thanks.
this was
Just perfect execution, updates happened as the status changed, delivery was perfectly on time. No complaint at all.
Ordering from lovedoll.co.uk is very…
Ordering from lovedoll.co.uk is very easy with a lot of information provided to make sure you are well informed before making a purchase. There was a lot of communication during the entire process, from the passing on of the order to the manufacturer to the delivery of the product. There was a delay to the delivery as the courier was changed from USPS to FedEx but I was made aware beforehand that delays can happen so it didn't bother me.
The doll itself is amazing and exceeded my expectations. I was provided with a lot of information related to all doll matters to guarantee that I get maximum value from the product.
My one gripe is that I was not made aware of the duty and tax fees which I have to pay for when the product went through customs. I contacted Lovedoll about this matter and they said they would take care of it if I gave them the invoice number which I did. I emailed them for confirmation several times afterwards to see if they have taken care of the matter but I am still waiting for a reply.
Overall I am very happy with my new doll and I am glad I decided to take the plunge despite cost.
Incredible doll
Delivery was a bit longer than stated but the quality of the doll is truly and utterly incredible. If you think the factory pictures on the website look good wait until you see the doll in the (TPE) flesh. Well worth the wait in the end. I’ll be leaving a full review on the doll forum so be sure to check that out at some point. What a life changer, will be ordering from you guys again.
Had a problem getting in contact but…
Had a problem getting in contact but that was sorted in the end.
Doll arrived in excellent condition within approx 6 weeks of ordering.
Doll heavier than I expected.
Order placed and recieved
Placed a order, last week 8th Aug, tried to contact them on 12th of Aug. No response, live chat is a bot system. I don't think this webshop is open no more.
Edit: Order arrived, though it did take a bit longer. Would order again

Reply from Lovedoll UK
Fast delivery, good quality
Order showed up in a few days, good quality product.
Great product and service
Second time I’ve ordered something. Great product and follow up information. No problems at all.
Thanks
Excellent service,cheers guys.
they are scam
they are scam
they show everything in stock, once you order and pay they disappear
try them to phone and see.
or try live chat, its automatic answers. keep saying no problem when there is a problem
keep away

Reply from Lovedoll UK
Repeat Customer - Still Happy
This is my second (or third, possibly - I forget) order with Lovedoll UK. Wasn't all plain sailing this time...but that was the fault of the shipping company and UK Border Force.
Original doll arrived with a bent & seized neck and damaged head. Had also clearly been "interfered with" by customs. Graham initially gave me some advice to try and straighten it. When that didn't work he quickly arranged for a replacement to be made...which arrived in perfect shape. Currently arranging for the damaged one to be sent back.
Really like the 10 Stage ordering process and email updates - both informative and reassuring.
I'm Giving a 5 star review for the help…
I'm Giving a 5 star review for the help and consideration ive been given through the whole buying process.
I've been kept up to scratch with email correspondence as to the progress of the order which is very good indeed.
Fast service would recommend
Thank you very much for the glue i…
Thank you very much for the glue i ordered ,,it stuck the nails on my Elora that had fallen off ,,you are a great xox
The dolls are very high quality
The dolls are very high quality. They're heavier than I imagined so be ready for that. I'm very happy over all
WM172 Head 273
doll is great well impressed but I have not received the care pack
Ordering was very easy
Ordering was very easy, all the newest specs automatically included at a very good price, questions by email were answered promptly and you are kept informed at all stages of production and shipping, a good experience from start to finish
Mostly a great experience so far
Mostly a great experience so far. I would have liked DHL to tell me in advance when they were delivering so I could have been at home, instead of leaving the huge box at the neighbours which invited unwanted questions!!!
The doll looks very realistic, feels realistic and is fun to dress.
Perfect to practice with until a real 25 year old babe comes along LOL.
Excellent service
Informative, efficient and discreet what more do you want.
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