LoveCrafts Reviews 2,113

Always buy my wool from lovecrafts. Paintbox yarn is very good quality. I use it for crocheting or knitting. Very good price and even better when on offer. Delivery is always speedy to . Never had any problems and customer service were very helpful to on my recent call and resolved my error x

Everything worked extremely well. The order was delivered in short time, and everything was well-packed. When I had a problem with customs in my country, the customer service team helped me immediately and very effectively, hence the issue could be resolved in very short time. Certainly I will place further orders at Lovecrafts in the future.

Brianna helped me log back into my account after repeated errors on the site's end. She was quick to find a solution and was polite and friendly.

A great variety of wool and fast delivery i will order from LoveCrafts again andthe wool i ordered was cheaper than ordering from.wool shops here

Lovecrafts are great. If I have a problem they solve it if possible. Delivery is quick and the yarns are beautiful. I always shop with them now. The prices are the same as everywhere else and delivery is free for most of my projects.

I was very disappointed with my purchase of MillaMia super chunky as each 100g ball was made up of either 3 separate lengths or knotted lengths, spoiling the overall appearance of my cardigan. When I complained, customer services were slow to respond and then passed this off as normal tolerance level for any yarn. I’ve never had a ball of wool made up of several different lengths. After my complaint, the gesture of goodwill was a free ball of the same yarn !

Great communication excellent delivery all round 5 star company.

The customer support was really friendly and very efficient. I was so happy with the service that Lovecraft provide.

Very understanding with a problem I had getting onto the website. Julie at Lovecrafts sorted it for me.

I had a query on how to make a return and it was dealt with care and consideration. It was made very easy for me and I managed to return my goods without any problems. Thank you for your help in this matter. Would definitely recommend lovecrafts

Placed an order for yarn and needles. Got neither until I reached out to open a claim. They canceled my claim stating they did not hear from me. I reached out again and got the cheapest item, the needles but never did get the yarn. I loved this company until it was sold!!!

I had an issue which was dealt with promptly without any problem and I didn't expect it as it was a manufacturing issue. LC delivery is always quick in just a few days. I have used them a few times now and will continue too.

Helped me to decipher the pattern instructions in clear English in a very timely way. So grateful as are my granchildren who will benefit!

I reached out to them when I had problems accessing my account. Their response was concerned and courteous. My issues were all resolved.

The communication was excellent with updates all the way through. The messages were personal and acknowledged the issue. The fix was perfect and met my needs. I'm very grateful for the top class support and customer service.

I got in touch with the team due to an issue I found with some yarn I had purchased from them. Their response was quick and they kept me updated on the progress of my issue.
They offered a refund or a replacement ball of wool.
Great customer service

I have ordered from LoveCrafts on a few occasions and always had a really satisfactory experience.

The range on offer is varied, items are available at competitive prices. There may be other online retailers who list everything under the sun at cheaper prices, but when it comes to ordering, you find that it's out of stock or you need to 'ask them to let you know when stuff becomes available again'.... which may be.... never...

The website is well designed, the yarn information really useful, includes links to patterns associated with the yarn you are thinking of buying - I am a knitter, so haven't ordered from their other ranges which include cross-stitch and embroidery, sewing and quilting and there is also another section called 'other crafts' which I have so far avoided as I do not want to fall into another hobby rabbit hole 😁 , let's see how long that will last! Should I decide to take up any of these crafts (macramé sounds tempting!) I would not hesitate to purchase from LoveCrafts.

I have found LoveCrafts customer service to be very responsive, prompt and providing answers to your questions! Which may seem like a weird statement to make, but in this day and age, between algorythmic robots and twitter-brains that can't read more than 50 characters before general meltdown, receiving a meaningful and to the point answer to a simple query feels like a privilege!

I also had to ask for help with a problem recently and the issue (which was an IT issue) was explained to me and it was resolved by the next morning.

I highly recommend LoveCrafts and hope they'll maintain these standards as long as possible!

A vast choice of yarns at great prices.

I recently had a problem with variegated colours on a faulty batch of yarn and the Lovecrafts team quickly arranged a replacement for me. It's always nice to be able to chat on the phone as well as messaging online - I found them very helpful and friendly. Well done Lovecrafts!

Wonderful company who go above and beyond to help you. Highly recommend them.

I have found Love Crafts to be an efficient company. After an initial problem with my order of yarn, they sorted out the problem much to my satisfaction. In fact they went above and beyond. Many thanks to Anastasia who dealt with the problem within a few days. Five stars all round.