Love2shop cards very limited places to spend, shame as I feel it is a total waste of money. E voucher is best option, still waiting to hear if I can have the card changed to a e voucher of course co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website confusing and difficult to navigate, quite stressful too ! However an email to the company was quickly responded to and assistance offered. Bring back paper gift cards !!
Company replied
I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service... See more
Company replied
Customer care team were really helpful and explained how to resolve my issue well, however I feel if the website was easy to use, or the info on the physical card was more clear then I wouldn’t have h... See more
Company replied
Company details
Written by the company
Love2shop is the UK's leading multi-retailer gift card provider accepted at over 100 major retailers with more than 20,000 stores UK wide. Love2shop offers fantastic solutions from personal gifting to business reward programs and incentives. Love2shop has everything you need, from a business rewarding their staff to consumers looking to hit the High Street.
Contact info
20 Chapel Street, L3 9AG, Liverpool, United Kingdom
- info@love2shop.co.uk
- love2shop.co.uk
3.3
Average
37K reviews
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Advertise egiftcards that dont exist
Advertise egiftcards , in particular argos . Pay your money then on checkout says out of stock ?? How can egiftcard me out of stock
Your Order
Oops, the following error has occurred.
Sorry, this product is out of stock.
31 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi John,
Thank you for taking the time to write a review.
I'm really sorry to hear that the e-Gift card you wanted was out of stock. The e-Gift card codes have to be uploaded to the site so, just like a physical product, can run out.
New stock is added all the time so we would always ask that you try again later or send us an email on info@love2shop.co.uk if you have more questions.
Thank you,
Sean
I am a researcher and used Love2Shop…
I am a researcher and used Love2Shop e-gift cards cards to share with my research participants. I still have unused cards I wanted to exchange but -www love2shopdigital co uk- has not been working for the last three days.
Mind you, it's not the card that hasn't been working, it's the website where the card is redeemed. I therefore have been unable to redeem these cards to buy another gift card to continue using them in my research. I reckon by the time anybody from Love2Shop reads this error message, the cards will be expired already. I have screen shots where it shows that -www love2shopdigital co uk- is actually down through a website checker. I am happy to show forward it to you for troubleshooting. In essence, my research money is likely gone, and I appreciate you'd help out.
Best regards,
28 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi there,
Thank you for taking the time to write a review.
I'm really sorry to hear that you've been unable to exchange your Love2shop e-Gift cards, especially as this is disrupting your work - this must be really frustrating!
We are aware of the issue and are working hard to get the service up and running again. If your Love2shop e-Gift card has expired, could you please drop us an email on info@lopve2shop.co.uk and we'll take a look for you?
Thank you,
Sean
Broken website
I have over £100 in digital rewards to use towards vouchers however the website is inaccessible and errors continually - seems a lovely idea until you wish to actually redeem them
EDIT - 5th Nov, the lack of transparency is shocking. Ongoing technical issues, we are working hard etc.
Can we please have a very clear update on this. Has there been a hack related to PHP security issues? Has personal data been compromised? Are we more likely to be exposed to scams? Are account balances secure?
Boostworks have specifically referenced the security concerns associated with this worldwide security warnings.
Please can we have a clear update and timelines rather that constant repetition of “technical issues”
31 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Philip,
Thank you for taking the time to write a review.
We're aware of this issue and are working to restore the service as quickly as possible. We're really sorry for the inconvenience causeed.
Thanks,
Sean
Can’t actually use the vouchers
Says you can use the vouchers everywhere. Absolute rubbish. You have to exchange online for a digital card for the shop you want to use it on. Then when you try to exchange it, it says sold out because they have issues with their exchange, then when you try to call on a weekend the offices are closed which leaves you with a list of 6 retailers you can actually use the card. THEN when you go to buy something at Argos it says you can’t use the card on items that are “trusted sellers” so you are literally stuck with cards you can’t use. It should be as simple as it says, you get a gift card and you just spend it. Absolute mess around and waste of time.
31 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Marc,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand your frustration.
A Love2shop Gift Card can be used directly in-store at participating retailers without the need to exchange it. Some Love2shop products also offer the facility to exchange the balance for retailer-specific e-gift cards.
Unfortunately, we're currently experiencing a technical issue affecting exchanges from Love2shop products to e-gift cards. We sincerely apologise for the inconvenience this is causing and our team is working hard to restore the service as quickly as possible.
We appreciate that this has been frustrating, particularly when you've been unable to access the retailers you wanted to shop with.
If you have any further queries or would like assistance with using your card, please contact our Card Services team on 0344 375 0739, Monday to Friday, 9am–5pm, who will be happy to help.
Thank you for your patience and understanding.
Stacey
Still not received refund
Still not received refund
Not received any request for information
Spoke to your team 20 days ago, said monies would clear in 3-5 days
And nothing but having to chase up
Terrible customer service
9 October 2026
Reply from Love2shop.co.uk
Hi Laila,
We’re sorry to hear that you’re still waiting for your refund.
We have requested some further information from you so that we can look into this further. Alternatively, please contact our Card Services team on 0344 375 0739, who will be happy to assist you.
Thanks
Stacey
The most inconvenient card
The most inconvenient shopping experience, the most complicated and least concise menu system, the least navigable website, the most vague categorizing, this gift card/virtual card/ecard issuer is simply horrible. Extremely unmanageable and complicated. Only gift their products/cards to someone who you really hate and want to get nervous over how non-straightforward and unfun it is to shop with them. Despised and appalled.
30 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Thank you for taking the time to leave your review. We’re sorry to hear that you found the experience complicated and difficult to navigate.
Most Love2shop cards are ready to use straight away. If you’re experiencing any difficulties with your card, please call our Card Services team on 0344 375 0739, Monday to Friday, 9am–5pm, and a member of the team will be happy to assist you further.
Thanks
Stacey
Had a very poor experience
Had a very poor experience, no customer support, can’t get through to anything other then a bot chat , which after wasting my time, ended the chat with unfortunately can’t help. I only had a few questions.
30 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Skyler,
We’re sorry to hear about the difficulties you’ve experienced trying to get the support you needed.
We understand how frustrating this must have been, especially when you only had a few questions.
Please contact our Card Services team directly on 0344 375 0739, and they’ll be happy to assist you further.
Thanks
Stacey
My balance is gone
My balance is gone. Tried to contact them, is a nightmare.
30 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Luis,
We’re sorry to hear about the issues you’ve experienced with your balance and trying to get in touch with us.
We’ve requested some further information from you so we can look into this.
Alternatively, you can contact our Card Services team directly on 0344 375 0739, and they’ll be happy to assist further.
Thanks
Stacey
Im still having issues contacting…
Im still having issues contacting love2shop with regards to a order the online chat says no one available and ends the chat and no one responds to my emails
30 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi,
Hi, thank you for providing your order number.
We’re sorry to hear that you’ve been having difficulty getting in touch with us. Please be advised that your card was sent out active and ready to use straight away.
If you experience any further issues, please call our Card Services team on 0344 375 0739, and they’ll be happy to assist you.
Thanks
Stacey
Awful beginning to think this is a scam.
Awful. Took payment and did absolutely nothing with it. Cannot contact them as there are no contact details and the email contact us does not work. I am going through credit card company and reporting this as a fraud. AVOID.
20 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Karen,
Thank you for taking the time to write a review.
I'm really sorry to hear that your order hasn't arrived. I'm sure this was very worrying for you especially as the order was likely needed for an important event.
I can see that the team is looking into this for you and will have an update for you very soon.
Thank you,
Sean
Shocking
I reported by the Chat function last week Boots has not been available to exchange with the purple card for over. a week. Everytime I log in it asks to reset password. Now other retailers like Asda, Asos, Currys etc are not allowing the exchange neither. This is peak xmas shopping time, why withholding our money from us by not allowing us to spend it?? Other people on facebook page Love2Shop are having the same problem. I'm thinking of cancelling next years order cause this is taking the mick. Theres no indication on website as to when services will be back either.
28 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Megan,
Thank you for your review.
Unfortunately, we are still investigating this with our supplier and we had made the decision to remove the e-codes from the system to help us investigate and get a quicker outcome for our end users.
I am extremely sorry for any inconvenience caused.
Thanks
Stacey
Far to difficult to change to the…
Far to difficult to change to the vouchers of the shops we want. I wont be using again.
20 October 2026
Reply from Love2shop.co.uk
Hi Joe,
Thank you for your feedback. We're sorry to hear that you’ve found the process of exchanging your vouchers for your preferred retailers difficult.
If you need any assistance, please contact our Card Services team on 0344 375 0739, who will be happy to guide you through the process and help you further.
Thanks
Stacey
Absolutely terrible company
Absolutely terrible company, my Gift Card would not work, tried to conatct them through thier online "Chat", they said they would get back to me within two days, that was eight days ago. Have now tried to email them but the email will never go through, there is always a "problem". Thier phone number is a joke.
This is my complaint that i cannot get to them any other way.
I did a online chat with you 8 days ago and you said you would contact me within 2 days which you have failed to do. My problem concerns a Love2shop gift card value £10 which was given to me last week. I have tried to use it but was told there was no value on it. The card was purchased in Sainsbury's Castle Vale at 08.37.31 on the 02/09/2026.The bar code number is 1967420880400063003321448998638, the number on the gift card section is 633827397113373859 1, card security code 881. I have the reciept from Sainsburys for £10. I have been told by Sainsburys that they have a lot of problems with your gift cards and want you to issue me a new card. If you fail to do this I will be posting my problems with you on social media. I expect a speedy reply.
27 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi John,
Thank you for your review. We’re sorry to hear about your experience and for the frustration caused by the delay in receiving a response.
Having checked the card details you provided, we can confirm that Sainsbury’s has not loaded any funds onto the gift card. As the card was purchased in store, we would advise you to contact Sainsbury’s directly to query the transaction and resolve this matter.
Alternatively, you can contact our Card Services team on 0344 375 0739, who will be happy to assist you with any further queries.
Thanks
Stacey
Very poor customer service
Very poor customer service! I purchased a Love2shop gift card, but the last three digits of the security code are unreadable, making it impossible to activate the card. This is extremely frustrating and reflects poor manufacturing quality. I have also struggled to get a response from customer service. A gift card should be easy to use, not a hassle to activate. Very disappointing experience!
17 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Marcos,
We’re sorry to hear about the issues you’ve experienced with your Love2shop gift card and the difficulties you’ve had contacting our customer service team.
Our management team has been in contact with you regarding this matter. Could you please respond to our previous emails at your earliest convenience so we can continue assisting you and work towards a resolution?
Thank you for your patience, and we look forward to hearing back from you.
Thanks
Stacey
Brilliant gift ideas.I get them…
Brilliant gift ideas.I get them regularly and come in handy.I strongly recommend them save carrying cash
19 October 2026
Ordering wasn't straight forward then…
Ordering wasn't straight forward then trying to change them to cards was difficult still haven't recieved my cards yet so very poor service
20 October 2026
Reply from Love2shop.co.uk
Hi Helen,
Thank you for sharing your feedback. We’re really sorry to hear that you experienced difficulties placing your order and changing it to cards, and that you’re still waiting to receive them.
Please contact our Card Services team on 0344 375 0739, who will be happy to look into this for you and provide an update on your cards.
Thank you for your patience, and please accept our apologies for the inconvenience caused.
Thanks
Stacey
I have 3 cards with money on
I have 3 cards with money on. I had misplaced them but found this evening. They seem to be out of date now so gutted 😞. Can I use them still and if so how much do you charge to reinstate them? I heard it might be £20 per card!! Please get back to me asap. These were vouchers from work, thanks.
26 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Therese,
Thanks for getting in touch. We’re sorry to hear that your cards have expired, but we understand how disappointing this must be, especially as they were vouchers from work.
Please contact our Card Services team on 0344 375 0739. They’ll be happy to look into this for you.
Thanks
Stacey
No way to cancel card
I got a gift card from a company. Registered it but didn't use it in time. Now I am being charged a 'maintenance' fee for the card and there is no way to cancel the card. Tried the email address - it bounces back. Tried the 'contact us' form. It won't submit. Really seems like a company just out to take your money.
25 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Alice,
Thank you for your feedback. We’re sorry to hear about your experience.
We have requested further information from you so that we can look into this matter further and assist you.
In the meantime, please feel free to contact our Card Services team on 0344 375 0739, who will be happy to discuss your concerns and provide further assistance.
Thanks
Stacey
Absolutely awful
Absolutely awful. Can't redeem online and can't use in a shop. DO NOT BUY
Further to the reply below. Before you can speak to anybody on this number, you need to enter the 19 digit card number and it keeps saying its invalid, so I still can't get to speak to anybody
25 October 2026
Unprompted review
Reply from Love2shop.co.uk
Hi Sarah,
We’re sorry to hear you’ve had difficulty redeeming your card, both online and in-store. We understand how frustrating this must be, and we’d like the opportunity to help resolve this for you.
Please contact our Card Services Team on 0344 375 0739, who will be happy to assist you with redeeming your card.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Thanks
Stacey
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