Love2shop.co.uk Reviews 

I’ve put 1 star but only because I can’t give zero stars. Got a £40 card off someone for Christmas, when I scratched the silver strip off, it took half of the code off. I contacted the company and they said I need a receipt from the shop I got it from. This would be impossible for me to get. They’ve basically just stole £40 off me because of their rubbish card. Do not buy as a gift for anyone as I’m sure it’s a con. The strip is probably made to fail and then they make it impossible for you to retrieve your money.

As advertised on the site I purchased a voucher intended to be redeemed against Sainsburys. Once I had purchased the voucher I logged on to redeem however Sainsburys nor any other supermarket was available for redemption. After battling the chatbot to be put into contact with a human I was basically told that this isn't an option anymore, and that I can either 'hold onto the voucher for a future purchase' or go through a very long winded process to redeem the voucher and then request a refund with a 5% transaction fee deduction. Utterly disappointed that I was essentially mis-sold a product that isn't offered anymore and that is will cost me to rectify... I would never use nor recommend this company ever again

Love2shop digital gift cards.

I am writing to make a formal complaint regarding my gift cards, which are not working when I attempt to use them.

I have already contacted you by email regarding this issue, where I was asked to send pictures of the gift cards which I did but despite sending emails and trying to resolve the matter, I have not received a satisfactory response or a solution.

The gift cards were provided to me in good faith from work for having my baby. With this I should be able to use them without experiencing these problems. It is extremely frustrating to have to repeatedly contact customer services about an issue that has still not been resolved.

I would therefore like you to investigate this matter urgently and explain why the gift cards are not working. I would also appreciate confirmation of what steps you will take to resolve the issue, whether that means reactivating the gift cards, replacing them, or providing an alternative solution.

Please also review my previous emails regarding this matter, as I do not want to have to keep repeating the same information.

I would appreciate a written response as soon as possible and confirmation that this complaint has been logged and is being investigated.

I look forward to your prompt response and a satisfactory resolution.

Kind regards,

Bertha Gyamfi

What a scam ,and how are they even allowed to operate ..daylight robbery...
We were gifted 100gbp, converted to virtual master card for use in boots online store, but boots failed to accept this...arrest the owners for running a scam.

I had a problem with applying for my lovetoshop gift card and the helpful staff explained different things I could do, and that sorted my problem out.

Put a full stop by mistake and haven’t got the voucher. Have emailed nothing done so I’ve lost £60

I was involved in a scam with your company.

Asked a potential nightmare question but was advised very promptly what the issue was and was rectified.

The platform and mechanism for exchanging vouchers in totally inaccessible for blind and partially sighted people using screen readers or magnification. We wanted to use this platform for our staff but have had to use another option following some testing.

Absolutely painful experience. It's like they try and make it as extremely frustrating as they can. I was awarded a £50 voucher from work, went online and redeemed it. I tried to swap it for a Boots gift card but I could only find it as a physical gift card to order. Ordered that, took a few days to come. I opened the card and had to create a love2shop account to redeem an existing voucher code I have (that was a pain to find as its not clear at all where to go to redeem the number on the card). Once I done that, I entered the code and the funds were then transferred into that account. I then clicked "spend" which opened a page with around 25 retailers on, none of them were Boots. After clicking around some more I noticed a link which produced a pdf list of retailers to spend it with, Boots and many other retailers were listed, but there was nowhere for me to click to go ahead with that. After a really annoying 15 minutes of trying to get a Boots code I gave up and just used the "transfer to a virtual card" option. After going through all that, I then tried to use the virtual card on the Boots basket I had ready. What a surprise, it doesn't work. I then go back to love2shop and find another pdf link which opens another list which shows Boots cannot be used via the virtual card. I have no idea how such a simple task can be made this difficult. Voucher went straight in the bin. If you are considering this as a gift for someone, I hope you don't like them, because they sure as hell won't like you after this.

The card can be tricky to use online, but support from Love2shop was very helpful

I like the fact of a personal service.But in reality the email was not sent, I phoned and was told they would resend, but it still took approx 36 hours to get to it's source. I am reusing the service again, hope it works better than last time

I was actually wanting to purchase a reloadable Love to Shop card but couldn't find the way to do it

I was forced into getting a Love2Shop card as the result of "saving" using the Park Xmas Savings system. Actually registering for the account, using the app and getting your card proved quite a faff, not least because the fingerprint logon option didn't seem to work. And when you get to the end of the process you find ... there's a small fee to pay when you actually translate your Love2Shop card into a gift card.

Tioma was absolutely amazing!
A great help, the system wasn't working properly and she did everything she could to help me! Give her a raise and a bonus

Useless app. Uninformed employees. Absolute waste of time trying to sort any issues. Not fit for purpose. Gift someone cash. This is useless. So bad I thought it was a scam. Still not able to access gift card nearly two months later.

Tried placing an order for a gift card multiple times, it didn't support my Mastercard (first time I have ever had this issue), and when using PayPal the payments were always declined (again not had this issue anywhere else). When I tried to leave a support request to delete my account that form also failed with an issue. By far one of the worst websites I have ever used and in this instance has resulted in a lost sale and a lost customer. Will not be using again, will be using One4All instead!

Used this service for years! They have a good wide range of vouchers available that suit everybody. Very quick service. Highly recommend.

The order worked well with no hidden agenda. Thanks

Unable to activate cards as new webiste will not send me a code to my email to get into my account!! Why change something that wernt broken to begin with. Been a customer for years for xmas! Now im left with £500 your choice cards and cant use them!