Louvelli Reviews 208

Nothing like the website picture, poor quality, do not order from here

Shockingly bad. No confirmation email sent. Item still appeared in cart. Went through payment process again. Still not confirmation of purchase. Item still in cart. 3 days later, item still in cart, two payments taken from credit card. When questioned the lack of confirmation and double withdrawal from credit card, louvelli said I could return the items at my own cost. I reiterate the problem, they apologized that the items didn't fit... Visa got involved and louvelli started quoting their returns policy. No acknowledgement that the confirmation had never come and the products never arrived. The company are a joke
DO NOT USE

AWFUL! I had seen this brand on social media raving about the Gwen Luxe Trench Coat - I had bought one. It is absolutely pathetic and not what I had ordered. It was a fake, labels cut off, bad fabric, horrendous quality. Words cannot describe how furious I am with this product and with this pathetic excuse of of a company. I had also bought the Emma Pinstripe jeans of which I am still waiting for - I bet they will be just as horrendous as the jacket. I expect a full refund.

Item came damaged,tried to speak to a customer service member and kept getting an automatic response which didn’t even answer my question, cheap and awful

Complete scam. Takes ages to come and when it does come the product is completely different to what is shown on the website. The ‘jeans’ I bought are practically made of paper, with flimsy buttons and a waist that is about 10 inches too high.

ABSOLUTE SCAMM!!! wish i read these reviews first!!!!

I was trying to send back my item, but the returning process is horrible. You have to email them and ask for returning information which they do not provide on the website. Then I had to send a picture to adress my problem which is simply the size of the jacket. Overall I just want to return my item and it’s a process that takes days! I also waited 4 weeks for my jacket to arrive!

Completely different colour and fabric to picture.
No returns if you’ve opened the bag it comes in, apparently. Scammers. Do not buy

This company DO NOT provide refunds if parcels are OPENED, I repeat if parcels are OPENED!! How are you supposed to even access the product and check it for sizing, faults etc if you CANNOT OPEN the parcel without voiding you legal right to a refund.
They should be avoided.

After reading the reviews on this website for this store i started panicking, I started calling my bank asking for a refund on the joggers i got but they said no, so i thought i got scammed. Turns out that my joggers did come but it took 3 weeks which is annoying but i do have to say they look exactly like the picture and even thought they have the material slightly similar to shein, i do have to say that im really happy with them and i dont regret buying them, Were they worth 26£? No. But i would trust this online store.

Completely different size and fabric to what was shown. Worse than Shein quality. Do not buy from Louvelli. Waste of my $60. I put them on and immediately felt the seams start to rip. The button barely even fit in the button hole. Genuinely completely different producted from the website. Didn't look at the materials on the tag but it felt like 100% polyester. No stretch on fabric at all.

DO NOT SHOP HERE!!!! Worst company I've ever dealt with. Ordered denim jeans, took 3 weeks to come and what arrived was NOT THE ITEM. Received some plastic nylon trousers that looked super cheaply made. Tried to return/get a refund and was offered a 20% refund and asked to pay the full postage to cover the return, which would've costed more than the item in the first place.
They are using photos of clothing items from other shops (e.g. Urban Outfitters with those jeans), passing them off as their own and then sending horrific "copies" that have no resemblance. Literally the biggest scam out there.

Dreadful product. This is a scam. Material are poor quality. Do not buy anything from this site

I saw multiple adverts on social media raving about how good quality their grey pinstripe jeans were, so I made the dumb decision of deciding to buy it. Firstly, it said next day delivery yet it took weeks to arrive which was unfair as I wanted to take them on holiday. Secondly, the product I bought is utter rubbish. The “jeans” weren’t even made of denim, just some cheap fabric so they could make all the profit. They were darker and much uglier than the photos on their website, and it was overall just false advertisement. Realistically, I want to rate this website zero, however that is not possible so it has to be one, but I would like to make it clear I wouldn’t even wish my worst enemy to shop from this website. Absolutely appalling!

On August 8th I ordered a pair of the Emma grey pin stripe jeans. Instead of “72 hour” they took 20 days to arrive. When they did arrive they were the wrong product. The trousers I received were thin pyjama material with a cheap elastic waist. The quality was so poor I have lost £29.

SCAMMERS!!!
Ordered a pair of “jeans” in which took over a month to come with no emails or updates to then be delivered today and not even denim??? It’s some cheap pajama fabric with hems hanging loose all over it, spent £30 for some trash from china… advertising false pictures and sending crap DO NOT SHOP HERE

Honestly what is this? I paid quite a pricey amount despite them being on sale for jeans. Took a good while to arrive and no updates about it. Then when they do arrive today, they aren’t denim, it looks cheap and the material is nothing like the picture. I email these people out of true question and fairness, just to see a few minutes later that people are trying to log into my email. Not sure if this is the company, but either way this is a disgrace and the clothing is nothing but mediocre.

AVOID AVOID AVOID!!!!
They are using pics from urban outfitters to sell jeans! And What I thought I was buying!!!
The company state in their website that they offer a 30day money back guarantee but they send out parcels already opened and they tell you they will not refund a parcel that’s been opened! 1 it was damaged on delivery (deliberate) 2 how do you know if it’s correct item of unopened!? They offered a 20% refund but I refused and told them I would report them.. they are now offering a 50% refund last chance I was told!! Are you kidding me!!?? I think there are a few companies on TikTok doing the exact same so beware of anything looking too good to be true and avoid ads on social media!!!

Absoulte scam ordered low rise jeans and they came and looked like bin bags, will only offer me a 20% refund as I have opened the package to try on, also smelt like vinegar, DO NOT BUY FROM THIS WEBSITE

SCAM - DO NOT BUY FROM THIS SITE Terrible quality - product looks nothing like advertised. Returns only accepted if you return to China and I doubt very much you would receive a refund if you posted back. Rude and very unhelpful customer service team.