It took some time to get my medication but once it was prescribed, it was delivered in 24h. I had to chase a few times but overall communication was great. I’ve recommended Lotus to other and can’t fa... See more
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Review summary
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I came across Lotus Weight Loss on a price comparison site. Was concerned after reading some reviews. But I can honestly say, I've got nothing but good to say about the company. I completed the onl... See more
I cannot fault Lotus - they have been amazing since I first heard about them. They were highly efficient in responding to my initial contact and delivered my order within two days. Their app is fabulo... See more
Very impressed with Lotus. I have been purchasing Mounjaro since October 2025. I frequently change supplier for cost savings and can honestly say that Lotus has the most streamlined process. Assessmen... See more
Company details
Written by the company
DEAR CUSTOMER, PLEASE VISIT OUR MAIN PROFILE ON FEEFO.COM FOR ALL OUR VERIFIED CUSTOMER REVIEWS. WHILE WE HAVE CLAIMED OUR TRUST PILOT PROFILE, WE DO NOT ACTIVELY USE TRUST PILOT TO COLLECT THE BULK OF OUR REVIEWS. THAT IS WHY YOU MAY NOT SEE MANY RECENT REVIEWS ON THIS TRUST PILOT PAGE. THANKS FOR YOUR UNDERSTANDING! YOU CAN VISIT THE LINK BELOW: https://www.feefo.com/en-GB/reviews/lotus-weight-loss-clinic-digiderm-ltd Lotus Weight Loss Clinic is a CQC-regulated, expert-led clinic providing safe, effective, and clinically proven weight loss treatments to patients across the UK. All medications are dispensed by our GPhC-registered pharmacy and delivered via free next-day tracked delivery in discreet, insulated packaging. We welcome both new patients exploring weight loss treatments for the first time and those already on a treatment plan who are looking to switch to a better-value provider. Our clinic supports a wide range of patients with personalised care and flexible treatment options. For those seeking long-term support, we offer maintenance solutions that allow eligible patients to stay on the same dose each month to help maintain a healthy weight. There are no subscriptions required—you order only when needed. You can choose to order one month at a time or take advantage of our two-month supply, which offers a 5% discount and added convenience. Reordering is quick and hassle-free. Our one-click reorder button means you don’t have to waste time filling out forms for every order, making it easy to stay on track with your treatment. To ensure safe and continuous care, we ask customers to upload proof of a previous prescription or supply from their current provider. This helps us maintain appropriate dosing and continuity in your treatment plan. All Lotus customers gain free access to our exclusive Wellness Hub, which includes GLP-1 meal plans, home workouts designed by personal trainers, and expert advice to help you get the best results from your treatment. You’ll also be invited to join the Lotus Loyalty Programme, where you can earn points for purchases, referrals, engaging with our insights and social media, and more. These points can be converted into real savings on future orders. Our minimum BMI to start treatment is 19, and our maintenance programme is also available for those with a BMI of 19 or above. There are no time limits—you can continue treatment for as long as it’s suitable for your health goals.
Contact info
14 Museum Place, CF10 3BH, Cardiff, United Kingdom
- 029 2271 5140
- support@lotusweightloss.co.uk
- lotusweightloss.co.uk
4.0
Great
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Terrible customer service
Terrible customer service. I kept receiving automated emails saying they needed further photo evidence but when I followed the links all my photos had been approved. When I emailed for more information I just kept receiving the same automated emails again and again, even when I was asking to cancel my order. I had to explicitly request a cancellation and refund FIVE TIMES before it was actioned and at no point did I receive any kind of genuine reply, only automated templates.
28 April 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear Louise,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the frustration you experienced while trying to complete your verification and later requesting assistance with your order.
We completely understand how disappointing it must have been to receive repeated messages without feeling that your specific questions were being answered. While our verification process is designed to ensure treatments are prescribed safely and appropriately, we recognise that patients should always feel supported throughout that process.
We are sorry that you felt you did not receive the personal communication you expected from us. This is not the experience we want our patients to have, and your comments have been taken seriously as we continue improving how we manage patient queries and follow-ups.
We also apologise for the difficulty you experienced when requesting your cancellation and refund. We understand how frustrating this would have been and appreciate you bringing it to our attention.
Thank you again for your feedback. We hope we have the opportunity in future to provide you with the standard of care and service we always aim for.
Kind regards,
James
Patient Care Team
Lotus 🪷
Cheap + Quick
Cheap, quick and not painful to deal with.
Very good after a break from the medication i had to fill out some forms quick sort out with them about restarting, therss a welcome45 code that made it very cheap for the 2.5.
Was delivered day after chat, If they're always this quick and easy to deal with I'll probably stay with them
22 April 2026
Unprompted review
Amazing service from lotus
Amazing service from lotus - ordered Tuesday and received my order by Wednesday afternoon. Cannot fault the customer service.
8 April 2026
Unprompted review
Best company I’ve tried for weight loss
Really very pleased with speed of delivery and customer service was incredible… I had a few queries about product and they went the extra mile to put my mind at rest, would definitely recommend this company for monjaro weight loss , it’s worked and I feel like a new woman
14 March 2026
Unprompted review
AVOID THIS COMPANY!!!
AVOID THIS COMPANY!!!
Horrible customer service. Impossible to speak with them, and once they email you, they are absolutely useless.
22 April 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear Ana,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us left you feeling disappointed and unsupported.
Providing helpful, compassionate, and timely support to our patients is something we take very seriously, so we are sorry that your interaction with our team did not reflect the level of care we aim to provide.
We understand how frustrating it can be when you need assistance and feel you are unable to get the answers you are looking for. Your comments have been taken on board as we continue working to improve our communication and patient experience.
We would appreciate the opportunity to look into what happened and help resolve any outstanding concerns you may have. Please contact our patient care team with your details so we can review your experience personally.
Thank you again for your feedback, and we apologise for the frustration caused.
Kind regards,
James
Patient Care Team
Lotus 🪷
terrible service
Ordered Mounjaro with no issue and the medication was dispatched promptly. However, when trying to obtain my prescription to reorder with another pharmacy, it was IMPOSSIBLE to contact anyone or get this prescription. I never received a copy as a confirmation email. Called the number listed on the website within their opening hours but the lines were disconnected. Tried using the chat function multiple times and no one joined and no emails were ever responded to. I’m now behind my medication schedule which has caused disruption and some distress. I’ve never had an issue trying to get my prescription from any other pharmacy, if I had been travelling and needed this document I’d have been out of luck. I will not be returning or recommending this provider.
16 April 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear Amie,
Thank you for taking the time to share your feedback. We are pleased to hear that your initial ordering experience and medication dispatch went smoothly, but we are genuinely sorry that your experience afterwards did not meet the standard you expected from us.
We completely understand how frustrating and worrying it must have been trying to obtain information relating to your treatment and feeling unable to reach our team. Continuity of care is extremely important, and we appreciate that delays in receiving support can cause unnecessary stress when managing your medication schedule.
We apologise that you felt let down by our communication channels on this occasion. Providing clear, accessible support to our patients is a priority for us, and your feedback has been taken seriously as we continue improving our patient care processes.
We would like the opportunity to review what happened and ensure any outstanding information or documentation you require has been provided. Please contact our patient care team with your details so we can look into this personally.
Thank you again for bringing this to our attention. We are sorry for the inconvenience caused and appreciate your feedback, which helps us improve the service we provide.
Kind regards,
James
Patient Care Team
Lotus 🪷
One to avoid...
Looks like a common theme based on the recent reviews. One to avoid - took weeks to receive my medication which meant that I elapsed the 'safe period' to continue using. They weren't interested.
16 April 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us did not meet your expectations and that you felt unsupported during your treatment journey.
We understand how frustrating and concerning it can be when there is a delay involving medication, particularly when maintaining continuity of treatment is important. We are sorry for any worry or inconvenience this situation caused.
Patient safety is always our priority, and our clinical team reviews treatment circumstances carefully to ensure appropriate guidance is provided based on each patient’s individual situation. We are disappointed to hear that you felt your concerns were not listened to, as this is not the level of care and support we aim to provide.
We would welcome the opportunity to look into your case again, including the timeline of your order and the support you received, to ensure your concerns have been fully reviewed.
Please contact our patient care team with your order details and we will be happy to investigate further.
Thank you again for your feedback. We take all patient experiences seriously and use them to help us continue improving our service.
Kind regards,
James
Patient Care Team
Lotus 🪷
Weight loss with a wonderful community
What a fantastic clinic! From the very beginning I felt fully informed and supported, what results to expect, and how to manage side effects safely.
What really sets them apart is their app, which has plenty of genuinely delicious recipes. This made such a difference because it helped me eat well alongside the medication without feeling restricted or bored. The recipes are easy to follow and actually enjoyable, which made sticking to the plan feel realistic and sustainable.
The ongoing support that lotus and the lotus community provide gave me confidence that this wasn’t just about medication, but about long-term health and lifestyle change. If you’re considering GLP-1 medication and want a clinic that is ethical, supportive, and provides great practical tools, I would highly recommend Lotus Weight Loss Clinic.
1 April 2026
Unprompted review
Missing Part Of Order and Poor Customer Service
Part of my order was missing which meant I couldn't take my medication. I had to contact 3 times before I finally got an answer and then a solution. Missing parts were posted out but not next day delivery which meant I was late a total of 12 days before I could take my medication. I asked for a partial refund of the £221 I originally spent with them and was denied this. Really poor service from Lotus and will not be ordering through them again.
27 March 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear Katie,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced with your order and the frustration this caused.
We completely understand how disappointing it must have been to receive an incomplete order and then experience a delay before being able to start your treatment. We appreciate how important it is for our patients to have everything they need to begin their medication journey with confidence.
We are sorry that you felt you had to contact us multiple times before receiving the support you needed. Providing timely and helpful communication is extremely important to us, and we apologise that your experience did not reflect the standard of care we aim to provide.
Your feedback regarding both the replacement process and communication has been taken seriously, and we will use this to help improve our service moving forward.
We would welcome the opportunity to review your experience again and ensure your concerns have been fully addressed. Please contact our patient care team with your order details and we would be happy to look into this further.
Thank you again for bringing this to our attention. We are sorry for the inconvenience caused and appreciate the opportunity to improve.
Kind regards,
James
Patient Care Team
Lotus 🪷
The price changes after having the…
The price changes after having the consultation. Not sure why.
31 March 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear Puja,
Thank you for taking the time to leave your feedback. We are sorry for any confusion caused regarding the pricing shown during your order process.
We understand that unexpected changes or unclear information around pricing can be frustrating, and we always want our patients to feel fully informed before continuing with treatment.
There can occasionally be differences depending on the treatment selected, dosage, eligibility, or options confirmed following the consultation process. However, we appreciate that this should always be clear and easy to understand.
We would be happy to review your order journey and explain exactly what happened in your case. Please contact our patient care team with your details and we will gladly look into this for you.
Thank you again for raising this with us. Your feedback helps us improve the clarity and experience we provide for our patients.
Kind regards,
James
Patient Care Team
Lotus 🪷
One of most easiest companies to deal…
One of most easiest companies to deal with for weight loss medicine and I have dealt with a lot . I was impressed with ordering the delivery (next day) and the actual package which included sharps box box of swabs and 2 packs of needles. I mention this as only ever one pharmacy before gave all these items without asking, others never asked and just sent Jag. Lotus never asked but sent anyway so would definitely recommend
27 March 2026
Unprompted review
Fantastic service and seamless experience!
I recently ordered Mounjaro from Lotus Weight Loss Clinic and I am incredibly impressed with the level of service provided. The entire process—from the initial consultation to receiving my order—was smooth, professional, and stress-free.
The delivery was prompt and faster than expected, and the packaging was discrete and secure. It’s clear that they prioritise patient care and efficiency. I’m very satisfied with my experience so far and will definitely be using them for my future requirements. Highly recommended for anyone looking for a reliable and supportive clinic!
19 March 2026
Unprompted review
Really Disappointed
Delayed orders and terrible customer service. I will not be ordering from them again.
11 March 2026
Unprompted review
Reply from Lotus Weight Loss Clinic (MAIN REVIEWS AT FEEFO.COM)
Dear AC,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you were disappointed with your experience.
We understand how frustrating delays can be, especially when you are waiting for medication, and we apologise that our communication and support did not meet the standard you expected from us.
Providing a reliable service and responsive patient care is extremely important to our team, so we are disappointed to hear that you felt let down on this occasion. Your feedback has been taken seriously and will help us continue improving our processes and patient support.
We would appreciate the opportunity to look into your experience further and address any concerns you may still have. Please contact our patient care team with your order details and we will be happy to review this for you.
We are sorry to hear that you feel unable to return, but we appreciate you bringing this to our attention and giving us the opportunity to improve.
Kind regards,
James
Patient Care Team
Lotus 🪷
Brilliant service
Brilliant service, my order was shipped same day, spoke to a lovely lady called Rachel who was ever so helpful.
3 February 2026
Unprompted review
Great Lotus Pharmacy
I’ve been with Lotus Pharmacy for several months and have always found their service to be excellent. Communication has consistently been quick, with speedy replies and fast processing of orders, which made the experience very convenient and reliable.
After the January launch and the introduction of the subscription service, I decided to move elsewhere as the prices had become more expensive than they previously were. However, with the recent announcement of reduced prices and a return to the original, reputable service model, I decided to come back and place another order.
It’s great to see Lotus listening to customer feedback and making positive changes. Thank you to the Lotus team—I’m happy to be ordering with you again.
6 March 2026
Unprompted review
Really supporting my maintenance
Really supporting my maintenance. Great client service, thoroughly recommend.
3 March 2026
Unprompted review
Great experience, very professional, very helpful and very knowledgable
Great experience, very professional, very helpful and very knowledgable. Both Kyle and James were a pleasure to deal with I would highly recommend Lotus Weight Loss Clinic.
20 February 2026
Unprompted review
Excellent service and support
Excellent service. Best pricing out there and lot of tips and support and great advice for weight loss. I looked at many other competitors but lotus seems the only one that supports and manages weight loss rather than just selling the injections. will continiue with them even after i finish the course
8 January 2026
Unprompted review
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