LotsyReviews 

243
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their unique and meaningful nature, and how they make for excellent gifts. Many people highlight the exceptional service, including fast replies, quick confirmations, and helpful communication throughout the ordering process. Reviewers also frequently commend the swift delivery of their orders, often arriving sooner than expected. However, some customers experienced significant delays in shipping, primarily due to issues with customs and untracked shipping options. A few people also received items with damage, such as folds, likely occurring during transit.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease and seamlessness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from ordering to... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a print from Lotsy showing our village in England and the town our daughter lives in, in Australia. Both are not well known places, but Lotsy got the places spot on, and created a fantastic... See more

Rated 5 out of 5 stars

From start to finish nothing was too much trouble. The proofs are done individually not automatically generated, so tweaks were possible. Once the proof was accepted my order was delivered swiftly. Th... See more

Rated 5 out of 5 stars

Wonderful experience. Personalised print- sample sent via email. I asked for a couple of tweaks, I got an instant response, new sample sent through, which was perfect. Great quality and super quick de... See more

Rated 5 out of 5 stars

I made an order, I got fast reply and fast confirmation of shipping. I did have an issue with a large delay in shipping that was the result of our worthless US customs system . Anthony was responsive... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(243)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These maps are brilliant

These maps are brilliant! I appreciate your creative ideas and had a positive experience, especially with how accommodating you were to my request for change. Thanks a lot!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Great gift

I love the pictures. They really make me happy to see them and it reminds me the story behind it, which is very important to me of course!

Very recommend it

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly positive experience

Received my 2 maps (Canada & Italy) at the end of January, 2024. The service was excellent - prompt responses by what appeared to be a real person(!). Asked for a proof as the heart placements on each map were a bit obscure. They made an adjustment and the second proof was sent in less than a day and was perfect. The map's paper quality is excellent. This was a surprise for my husband for our anniversary, and we are both very pleased.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Just received my 3 prints and I’m really happy with the quality. It was a pleasure dealing with the Lotsy team who were extremely responsive and answered any questions I had. They really went above and beyond. Very much looking forward to presenting these 3 prints as special gifts to friends. I’ll be back again in the future for more unique gift ideas!

14 February 2024
Unprompted review
Rated 2 out of 5 stars

Don't order if you're from EU. Rip off

Good communications initially to ensure what I wanted was correct. But then got stung for customs charges upon delivery to Ireland. None of this was conveyed at point of sale. Their own shipping policy states that custom taxes are applied at point of sale according to where the item is to be shipped. Their terms of service also says this. Clearly there's a big discrepancy between what they say and what they do. Can't say I'm at all happy to be stung with customs charges. I have mailed them, we'll see what they say. Unbelievable!

Update: finally got them today. 40 quid for 2 pieces of card 'hand-made' i.e. printed off en mass. Bit of a rip off to be fair.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Communication with the seller has been…

Communication with the seller has been really good. They offered to redo my order free of charge after I realised I had failed to pick up on an error in the mock ups (my fault). Very happy with the finished product!

22 January 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase of 3…

So happy with my purchase of 3 countries. From easy navigation of website, quick email responses, finished product through to quick delivery to Australia.
Customer satisfaction guaranteed. What a great small business, highly recommended

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Great gift & excellent customer service

Great gift & excellent customer service

Received my two poster with a small damage. I sent Lotsy an e-mail, got a reply the same day and a new set of posters the week after. Great and effective service, and I`m very happy with the products as well.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

all right

Communication with the seller was good. The package arrived and the maps were nice. There was a small problem but the seller resolved promptly.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Perfect present

What a beautiful present this turned out to be, for the second time. Such an amazing concept. Website so easy to navigate, lots of options, delivery was super quick and good quality. Will recommend 100%.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

17/12/2023

17/12/2023
Very pleased with this! 😊 Brings a pop of colour on the wall and the prints have a meaning ❤️. The communication with the Lotsy team was great and they were quick to respond and made the changes I requested.

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Ordered on Sunday

Ordered on Sunday, delivered on Friday, excellent service. The quality is fabulous and the communication is first class. Would highly recommend.
Thank you so much

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful photos

Beautiful photos. The creator responds quickly to all inquiries and is quick to make sure everything is perfect 🌟 such a unique piece of art for our home 💗

3 December 2023
Unprompted review

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